15 years of helping Indian businesses
choose better software

What Is Lightspeed Retail?

This POS platform makes retail easier for everyone. Whether you’re just getting started or building your empire, Lightspeed’s got you covered. Simplify inventory management with a sophistacted product catalog that unites all your locations from a single dashboard.

- Manage Inventory faster
- Get Lightspeed's Hardware
- Create exceptional customer experiences
- Keep an eye on performance in over 40 built-in reports
- Lightspeed Payments

Who Uses Lightspeed Retail?

Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience

Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail

Not sure about Lightspeed Retail? Compare with a popular alternative

Lightspeed Retail

Lightspeed Retail

4.1 (963)
$79.00
month
Free version
Free trial
110
58
4.1 (963)
3.9 (963)
4.0 (963)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service Software
$59.00
month
Free version
Free trial
128
11
4.5 (66)
4.5 (66)
4.7 (66)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Lightspeed Retail

KORONA POS
Top rated features
Barcode/Ticket Scanning
Inventory Management Software
Sales Reports
Clover
Top rated features
Data Security
Payment Processing Software
Point of Sale (POS)
Rain POS
Top rated features
Mobile Access
Shopping Cart Software
Website Management
GoDaddy Website Builder
Top rated features
Landing Pages/Web Forms
Real Time Editing
Website Management
Epos Now
Top rated features
Inventory Management Software
Point of Sale (POS)
Sales Reports
Heartland Retail
Top rated features
Point of Sale (POS)
Pricing Management
Touch Screen
TouchBistro
Top rated features
For Restaurants
Sales Reports
Separate Checks
Square Point of Sale
Top rated features
Data Security
Online Payments
Payment Processing Software
WooCommerce
Top rated features
Order Management Software
Shopping Cart Software
Website Management

Lightspeed Retail Reviews for Indian Users

Average score

Overall
4.1
Ease of Use
4.1
Customer Service Software
4.0
Features
4.0
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jessica
Jessica
Owner in US
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Best POS for small businesses

5.0 5 years ago

Comments: One major benefit is how easy my ordering is with their PO system.

Pros:

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Cons:

Lots of different options so it takes a bit to determine what you need to use.

anna
CEO in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Over promise, under deliver

4.0 last month New

Comments: Overall, I have had a really negative experience with Lightspeed. Their account managers are not helpful and rarely answer. The company is focused on sales and add ons and not improving the product or ensuring the system does what retailers want / need

Pros:

Lightspeed has the basics complete. Matrixes, easy sku set up and fairly intuitive POS.

Cons:

The customer service is terrible. The team is constantly selling new add ons that don't work and then no one every responds. Overall, I have felt the system does not do what they say it does. For example, we were sold on a shopify integration, which is not true. We were also sold that their reporting is great. It is not only terrible, but you have to pay a lot more for any reports that give you actual information (like inventory valuations).

Lightspeed Response

last month

Hi Anna, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>. Thank you,

Brian
Owner in US
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Terrible Service, Outdated Product

1.0 2 months ago New

Comments: We bought a business that used Lightspeed. On 12/22/23 the previous owner submitted a ticket and sent her rep an email, telling LS that they needed to transfer ownership to us. We were sent paperwork and filled it out immediately as we were closing on 1/1/24. Rep said everything was fine. In 1/2/24 everything was still in previous owners name. I called, gave up after 4 times of waiting for over 20 minutes, put in tickets and emailed our rep. Nothing. A few days and a plethora of calls, emails and online messages later, someone told me the rep gave us the wrong paperwork to fill out. We had to start over. This wasn’t done until 1/16/24, 16 days after we bought the business. But it gets worse! For all that time, all sales went to the previous owners acccount (she still had LS at another business) and all money from sales went to her bank. Again, call after call, ticket after ticket, nothing. Finally after over a month, the previous owner was nice enough to write me a check for the payments she received in error, but to this day, LS still hasn’t figured out how to get the sales that went into the previous owners account, to mine. Almost 60 days! I missed paying my state sales tax because I don’t know how much sales we had. Then to top it all off, I worked on our ecom/website for hundreds of hours. Added just under 4,000 products and descriptions and pictures. We own a retail Christmas store. I’d put a stuffed animal under “Plush” on the website. The next day I’d look and that listing would now be under Christmas Lights. Again to tech support. Turns out there was a syncing issue and they had to delete everything I had done. I have to start over. Redo just under 4,000 products. Put them in the correct categories. Hundreds of hours of more work. They didn’t even apologize. They don’t care.To this day, 2/22/24, the account still shows in the old owners, company name. More tickets, more of nothing getting done. More frustration. Please, please stay away from this company. They are truly horrible.

Pros:

Inventory management was easy. The retail system is fairly easy, but the api from retail to ecom is one way, which is a major flaw.

Cons:

Their ecom is terrible. Only thing worse than their ecom is their customer service. You can’t call anyone. Tickets take weeks to get worked. Only option is online chat. Try explaining a complex situation in a chat.

Lightspeed Response

2 months ago

Hi Brian, We sincerely apologize for any challenges you've faced while using Lightspeed. Your satisfaction is paramount to us, and we are fully committed to promptly resolving your concerns. In light of your recent experience, our Management team reached out last week to provide further assistance and help remove any blockers you that you are experiencing. We appreciate your patience as we diligently work to address your issues. Best regards, The Lightspeed Team

Railan
Manager in US
Sporting Goods, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Lightspeed for Small Business

5.0 3 months ago

Comments: Our overall experience has been very good - I have much more control over inventory, discounts, more robust reporting, and human error estimated.

Pros:

Inventory, POS, Reports, and discount features are all easy to configure and use.

Cons:

When completing an End of Year inventory count, you must submit the entire count before seeing the total cost of products counted.

Lightspeed Response

3 months ago

Hi Railan, Thank you for sharing your experience! We're glad to hear that Lightspeed has provided you with easy-to-use features for inventory, POS, reports, and discounts. The Lightspeed Team

Steve
Steve
Owner in US
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A great all-inclusive system

5.0 3 years ago

Comments: Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Pros:

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Cons:

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.