--- description: Get information about TeamDynamix price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TeamDynamix Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Project Management Software](/directory/30002/project-management/software) > [TeamDynamix](/software/121317/teamdynamix) # TeamDynamix Canonical: https://www.capterra.in/software/121317/teamdynamix Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/121317/teamdynamix?page=2) > No-code ITSM/ESM with AI-native automation and enterprise integration. Deflect and resolve tickets faster and reduce manual tasks. > > Verdict: Rated **4.4/5** by 150 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses TeamDynamix? Organizations looking for a unified no-code ITSM/ESM platform offering low admin overhead, with a modern AI and automation architecture. Upper mid-market organizations with 1-10K FTE. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 150 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamDynamix - **Location**: Columbus, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: $1.00 - **Pricing Details**: Contact TeamDynamix for pricing details - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking Software - Audit Management - Automated Routing - Budget Management - Business Process Automation - Change Management Software - Collaboration Tools - Configuration Management - Contract/License Management - Cost-to-Completion Tracking - Customer Support Software - Data Management Software - Drag & Drop - File Sharing Software - Gantt/Timeline View - IT Asset Management Software - Incident Management Software - Inventory Management Software - Issue Management - Kanban Board - Knowledge Base Management - Knowledge Management Software - Macros/Templated Responses - Multi-Channel Communication - No-Code - Portfolio Management - Problem Management - Process Modeling & Designing - Project Planning/Scheduling - Project Tracking Software - Release Management - Reporting/Analytics - Reporting/Project Tracking - Resource Management Software - Role-Based Permissions - Self Service Portal - Service Level Agreement (SLA) Management - Surveys & Feedback - Task Management Software - Third-Party Integrations - Ticket Management - Time & Expense Tracking - Workflow Configuration - Workflow Management Software ... and 7 more features ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Project Management Software](https://www.capterra.in/directory/30002/project-management/software) ## Related Categories - [Project Management Software](https://www.capterra.in/directory/30002/project-management/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software) - [Project Tracking Software](https://www.capterra.in/directory/31375/project-tracking/software) - [IT Service Software](https://www.capterra.in/directory/30672/it-service/software) ## Alternatives 1. [ManageEngine ServiceDesk Plus](https://www.capterra.in/software/179501/manageengine-service-desk-plus) — 4.4/5 (231 reviews) 2. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (990 reviews) 3. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (770 reviews) 4. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (714 reviews) 5. [Alloy Navigator](https://www.capterra.in/software/108129/alloy-navigator) — 4.5/5 (64 reviews) ## Reviews ### "Great tool with great people behind it." — 5.0/5 > **Richard** | *13 June 2022* | Higher Education Software | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. Powerful reporting. Team behind it. > > **Cons**: Mobile experience is not as feature rich as the desktop version and is not as easy to use. > > The team is amazing. They listen to customers and work to constantly improve the product. It is great value for the money. ----- ### "Excellent product for your Higher Education Help Desk or Enterprise Service Mgmt" — 5.0/5 > **Andrea** | *5 April 2024* | Higher Education Software | Recommendation rating: 10.0/10 > > **Pros**: I loved the ease of the product setup. They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once set up, reporting is easy, and the incident management process is solid and logical. The product has a fast response time, and the knowledgebase is easy to set up and configure. This product also can be configured for special business process flows if needed. > > **Cons**: I cannot think of something that we truly dislike. The product might be more clear if the Knowledgebase and Services Catalog were merged. That confuses some of our users. > > Our experience has been great so far. The price point for what we get has been affordable. Our renewals contain reasonable increases. We meet with the TDX team quarterly, and they provide product roadmaps and tips and tricks. We have a .25 FTE managing the product, which is GREAT compared with other ITSM tools that require a full-time staff member to program the tool. It is not needed with TDX. ----- ### "TDX Thoughts from a New TDX Admin" — 3.0/5 > **Paula** | *9 May 2024* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Honestly, not a whole lot but this was the system in place when I started in my role so I don't really have a choice but to use it. > > **Cons**: There are a lot of things I don't like. It seems like it does not have key functionality that technicians need to manage their tickets and workloads, like calendaring (ability to schedule a meeting or time on a ticket) and it shows on your TDX Calendar, nor does it sync with your Outlook calendar. All tickets come into the "Service Desk" and you need to use an automation rule to get it to the right IT team, instead of having something like a "service board" to automatically direct tickets submitted with that request form to. The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't make sense. For example, I can see "locations" in the admin tool, but can't edit them there; I actually have to go to the Asset Management (or CI/Asset) module and go to locations in TDNext in order to edit "locations". ----- ### "Good overall" — 4.0/5 > **Paul** | *14 June 2022* | Higher Education Software | Recommendation rating: 6.0/10 > > **Pros**: The ease of entering most information is very nice. The fact that we can route things pretty efficiently is also quite nice because we can route things to another user or group/responsibility easily. Integration options are pretty good and the fact that it supports our Single sign-on method for increased security is a plus. > > **Cons**: It isn't always as flexible as IT needs it to be. It is not possible to have a requestor and recipient which would be a great help. Many of our users have office managers or assistants that submit work orders/tickets on behalf of the user experiencing an issue or requesting a service. Having the ability to have a requestor and recipient specified in TDX would be awesome. We also don't have an easy way to split tickets as the system is currently implemented. For example, we often have users submit requests to have say five PCs set up but our workflow requires we have one ticket per device for proper tracking. This becomes a greater issue when users need equipment repaired. It may be a bit of a limitation of how we are implementing things but simply copying the work order requires we adjust multiple pieces of content or triggers a workflow for which users need re-approve tickets since there are charges for some services and not others. The ability to clone tickets with the approval status still in place would be a great option for situations where the requestor has already approved the charges for the work on the main ticket. I would also really like to see an option to require data fields at specific steps in the ticket workflow. Currently, this seems very limited. For instance we can require someone to enter their phone number and location but we can't require the technician fill out the solution or resolution method for the ticket when they are resolving/closing tickets. > > It is mostly positive. It has been relatively quick and the ability to upload documentation and images is very nice. One thing that bugs me is that attachments open in new windows/tabs and I don't see an option to set how you'd like that to happen. It would be nice to have a document always open in a new window. It would also be great if I could set tickets to open in a new tab instead of new windows but I don't see that as an option either. The workflow overall is pretty good and writing reports is pretty powerful yet simple. The day-to-day ease of use could be improved though. Also, support for high-efficiency HEIC images would be great. JPEG and PNG are good but a lot of newer phones shoot in HEIC by default. It would also save some space with attachments. ----- ### "Our Experience With TeamDynamix" — 4.0/5 > **Gregory** | *13 June 2022* | Higher Education Software | Recommendation rating: 7.0/10 > > **Pros**: The user interface is relatively simple and easy to navigate. It has become more useful with the recent features that have been implemented. > > **Cons**: Our implementation was back on version 9. The newer versions added more features, but in turn caused a lot of our initial methods of ticketing to become obsolete. Now we have a tremendous amount of "bloat" that needs to be cleaned up. > > We rely heavily on the incident management. It has been a very stable platform and functions well for ticketing. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/121317/teamdynamix?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/121317/teamdynamix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data