18 years of helping Indian businesses
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What Is Docusign?

Docusign is changing how business gets done by empowering more than 250,000 companies and more than 100 million users in 188 countries to send, sign and manage agreements anytime, anywhere, on any device with trust and confidence.

Docusign replaces printing, faxing, scanning and overnighting paper documents to transact business. Their technology enables organizations of every size, industry and geography to make every agreement fully digital to keep life and business moving forward.

Who Uses Docusign?

Docusign helps individuals & organizations of all sizes and industries eliminate paper by making every agreement 100% digital for faster speed to results, lower cost & improved customer satisfaction.

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Docusign Reviews for Indian Users

Average score

Overall
4.7
Ease of Use
4.7
Customer Service Software
4.5
Features
4.7
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Samuel
Samuel
Digital marketing manager in Nigeria
Verified LinkedIn User
Logistics & Supply Chain, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good digital document signing tool

4.0 2 weeks ago New

Comments: My team enjoyed using docusign for it's ability to digitally sign documents across team, it can be sometimes slow to get to other users, I recommend

Pros:

Very easy document signing features to team members without having to print and scan

Cons:

I think it's expensive for the available feature, I feel document signing should not cost that much

Stephen
Managing Director in Ireland
Telecommunications, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Docusign is expertly designed to blend convenience and functionality with uniqueness and beauty of approving documents digitally

5.0 4 months ago

Comments: This electronic signature technology has become an integral part of my daily operations whether we are approving large or small quantities of documents. Docusign is especially an incredible time saver, as a managing [sensitive content hidden], timing is critical in all the strategies that we put forward and Docusign facilitates smooth and paperwork approval and submission. Even our non technical clients are able to use this platform because it is far to simple. Additionally it keeps a clear record of all our paperwork without any manual efforts of printing, signing, filing. I'm the last financial year statement, I realised that we had a revenue boost of upto 47% which was a result of reaching out clients digitally and cutting on printing papers and ink toners.

Pros:

We settled with Docusign because of its many top advantages. It is incredibly easy to use and navigate it's intuitive design even for our least technical team members and clients and this makes digital approval of large volumes of pages a breeze. This technology is affordable and even better it cut the cost of it printing, scanning and manually signing. Additionally, Docusign is the sheriff of convenience and it allows us to send documents via emails and drive for approval which are accessible through office desktops or mobile phone which speed up the rate of ratifying contracts and business strategies. While sending documents, Docusign allow us to specify the order in which the other party should sign. It allows us to clearly indicate where people should put their signatures, initials, or date. To ensure nothing slips off the crack, Docusign enable us to set automatic reminders to keep us updated and notify us when we need to sign a document. It also gives visibility of the status of documents signing process. I really appreciate that, Docusign really value security. Authentication and encryption of documents make them tamper proof and ensure that just the right people access them. This enable us to comfortably use sensitive business documents on Docusign and it has really hastened administrative tasks

Cons:

We have not had any drawbacks with Docusign. We were able to seamlessly configure and adapt Docusign in our workspace, designate all parties that need to approve documents without any troubles. The tons of benefits we reap from Docusign outweighs any hitch and I therefore recommend it to other businesses to experience it and understand what makes Docusign really special.

Erica
Principal Operations in US
Computer & Network Security, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Buyer Beware - Will Pay Per Envelope - They Add Up Fast!

3.0 last month New

Comments: Tool is fine; Account Management and Executive Decision to charge per envelope stinks.

Pros:

I actually really like the tool itself. I've used it for many years. I like the notifications when someone has viewed the document and it remembers information about the signer so you don't have to re-type your name in when you sign it like with PandaDoc.

Cons:

They have started ripping off users by charging per envelope. After being a user for many years with no measurement of how many envelopes are used, they decided they don't want you getting to use their software unless you pay for every single time you send an envelope. Considering I'm in Sales and sometimes you send envelopes that are not ready to be received and you are hoping the convenience will prompt closing a deal, this creates a waste of my service usage. I don't know who advised them to do this but what a cheap way to make a buck. What if NetSuite started charging you for every invoice you wrote? Sheesh. The software isn't being used like 10,000's envelopes. But now you have to pay for every 100 envelopes. If I could find a tool that worked like DocuSign I would gladly change but I haven't found one. And I only use the basics. Adobe should easily be able to edge out DocuSign but it is ugly and not easy to use. PandaDoc is what we now use for internal document signing so we don't push our DocuSign envelopes too high. But it is a weird name, what CFO trusts some email coming to them to sign a contract from PandaDoc?? DocuSign should go back to their roots; maybe raise your annual fee but don't charge per envelope! That's like charging for every 100 emails! What a ripoff.

Verified Reviewer
Verified LinkedIn User
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

E-signature Document Collector Docusign - from an HR perspective

4.0 3 weeks ago New

Comments: Satisfaction, it does the job as it is supposed to, but can add some features to enhance user experience

Pros:

Documents are highly secured and it's simple to use

Cons:

Some features, such as the ability to upload files, are missing. Additionally, the number field behaves oddly, as it always requires a value ending in .00, even though clients often need to input simple whole numbers

Verified Reviewer
Verified LinkedIn User
Consumer Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

E-signatures straight and to the point

4.0 2 months ago New

Comments: My overall experience with DocuSign was great. It's the first e-signature tool that I've used. It was extremely easy to get started without any knowledge, it was easy to implement in my workflow. They are not tons of bells and whistles with unnecessary tools.

Pros:

What I like most about DocuSign is the ease of use to virtually have documents signed.

Cons:

What I like about DocuSign was figuring out how to get document signed through text.

Glen
Glen
Director in UK
Verified LinkedIn User
Staffing & Recruiting, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Docusign - for streamling contract signing.

5.0 2 months ago New

Comments: It’s not overloaded with features I don’t need, which I appreciate, and it gets the job done efficiently. Overall, it’s a good option for streamlining contract signing.

Pros:

We use Docusign to send PDF Terms of Business to clients for signing. Works really well and is a straightforward process. The client can read and then digitally sign the documents. We then both receive a copy of the signed terms. You don't need to be tech-savvy to use Docusign.

Cons:

It has been difficult to get through to customer support a couple of times, but I think that may have been a one off busy period.

Maria
Maria
Owner in US
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 1+ year
Reviewer Source

Docusign Review

5.0 last month New

Comments: I like Docusign, but so does everyone! Easy to use, exactly what you would expect.

Pros:

This product is the industry standard and well accepted by other users.

Cons:

They seem to almost have the monopoly on digital signature Management.

Jacques
Trade Assistant in Australia
Verified LinkedIn User
Construction software, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source
Source: GetApp

Docusign poor customer support

1.0 2 weeks ago New

Comments: Poor, poor, useless costumer support. Wouldn't recommend to anyone

Pros:

Nothing. Took my money on a free trail and now it seems that I can't get it back

Cons:

Poor customer support. AI customer support is useless, can't talk to a real person at all

Karthika
Senior Data Governance Analyst in US
Verified LinkedIn User
Banking, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Easy to Sign app.

5.0 2 months ago New

Comments: Overall it's great app to easily sign documents.

Pros:

It's very easy and take me to the place where to sign instead of reading the whole document.

Cons:

It make me easy to skip reading before signing. Some sort of adding "sign only after read" should be there to avoid any future issues.

Kenneth
Kenneth
Owner in US
Verified LinkedIn User
Real Estate, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

good but not great

5.0 last month New

Comments: my overall experience has been average with this service

Pros:

its simple to use and has security acceptance

Cons:

the cost is quite a bit higher than other options

SaRissa
Owner Operator in US
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Short and to the point

4.0 3 months ago

Comments: Overall the process was simple and easy to figure out. There wasn't options to set up simpler options for my documents from the beginning however, it will get the job done and quickly.

Pros:

It was easy to use an somewhat self-explanatory without reading 80 pages of instructions like other services

Cons:

There was a lot of clicking to set up my documents

Bryan John
Quality Supervisor in Philippines
Consumer Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

makes online signature convenient

5.0 last year

Comments: Im very happy and satisfied with this tool. It makes corporate life so much easier and convenient.

Pros:

its easy to use and easy to manage. Makes signing documents convenient for everyone. We use it it all the companies that I have worked for in the last 5 years.

Cons:

to be honest, I can't think of anything that I don't like with Docusign

Stephen
Managing Partner in US
Financial Services Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Secure Signage Software

5.0 4 months ago

Comments: highly-secure encryption standards. Connects systems with the award-winning Docusign API

Pros:

Interactive offering that is cost effective and easy to use

Cons:

The cost is higher then other offerings.

Andy
Digital Marketing Executive in UK
Primary/Secondary Education, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Expensive but reliable

5.0 8 months ago

Pros:

Being able to securely digitise legal forms has been most helpful.

Cons:

The cost and limits on licensing is a bit restrictive.

Jennifer
Billing dept in US
Financial Services Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Dock Docusign

3.0 8 months ago

Comments: It wasn’t bad wasn’t good - I used it to create docs needing signed and needing to be legally processed through email ect

Pros:

Was easy to send docs needing signature

Cons:

It just didn’t cover a lot of my needs for creating docs for promotions or ads

Bruno
Director of Engineering in US
Mechanical or Industrial Engineering, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

DocuSign Review

5.0 7 months ago

Pros:

What I liked most about DocuSign was its seamless ability to streamline the document signing process. The intuitive interface made it easy to upload, send, and sign documents from anywhere, significantly reducing the time and hassle associated with traditional paper-based methods. Additionally, its robust security features and compliance with legal standards provided peace of mind, ensuring that all transactions were safe and legally binding. The integration with various business tools and platforms further enhanced productivity, making DocuSign an invaluable asset in managing workflow efficiently.

Cons:

What I liked least about DocuSign was the occasional complexity of its pricing structure. For small businesses or individual users, the costs could sometimes seem high, especially when only a few documents needed to be signed each month. Additionally, while the platform is generally user-friendly, certain advanced features could be difficult to navigate without proper training or support. The integration with some third-party applications occasionally presented challenges, requiring additional steps to ensure smooth operation. Despite these minor drawbacks, the overall benefits of DocuSign still outweighed the inconveniences.

Glenn Charles
Real Estate Broker in Philippines
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Making Life So Much Better

5.0 12 months ago

Comments: Im very happy with Docusign and I would recommend all people to start using it to make their lives so much easier. It helped me a lot with my business and I know that for other people, it helped them a lot too.

Pros:

Docusign is one of the best thing that ever happened in the work industry. You cn sign documents wherever you are in the world. It will help you complete your task so much faster and proceed with your next projects.

Cons:

I honestly couldn't think of anything that I don't like about docusign becasue it helped me a alot with work

Chris
Manager in UK
Civil Engineering, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Docusign - docs on the go

5.0 7 months ago

Comments: Docusign is a great app to mange and sign the documents. Is easy to use with a nice and intuitive design, easy customizable and secure.

Pros:

The most I liked on is that i do not need papers, printers and scanner anymore. Signing contracts (from my side at least) became very easy and fast. All the clients and partners were pleased when when they do not have to deal with paper documents. Another important feature is the mobile access, all features are available on mobile and this is very important for people on the road.

Cons:

Not the cheapest on the market, but everything work very good.

Robin
Clinical Informatics Analyst in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Work Smarter not Harder

5.0 7 months ago

Comments: Our company used this product for 3 years with no issues. I'm happy how user friendly DocuSign is. Being the admin user and end user of the product I was 100% happy with the functionality and how quick the setup was. We utilized this for contract signing and authorization for immunizations during Covid.

Pros:

It was easy to setup, very user friendly. Customer support was very quick and helpful.

Cons:

I cannot think of anything that wasn't resolved when there was an issue.

Jackson
Head of Operations in Lithuania
Higher Education Software, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Docs Cloud Management

5.0 9 months ago

Pros:

Proposal generation and ease of online documents signing. Elegant file sharing and cloud data encryption.

Cons:

Sincerely, nothing to complain because it has it all.

Pawel
Head of Retail in UK
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Unbeatable signature software

5.0 2 months ago New

Comments: Overall the experience was great and I enjoy using the software

Pros:

Very intuitive and easy to use. The functionality is is great

Cons:

Sometimes porting the signature doesn't work straight away

Casey
Office Manager in US
Media Production, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Amazing Platform for Contracts

5.0 4 months ago

Comments: Overall DocuSign has made our lives easier, more secure and convenient. Docusign is beneficial for all parties involved

Pros:

I like that you can drag & drop easily, everything about the process is simple. You can send contracts directly to emails in a few simple steps, Incredibly convenient for both the client and acct manager. I used to send via email and now the signing process is so much faster, and also makes them feel more secure.

Cons:

I don't really feel there are many cons to docusign. I don't yet know how to implement a signature that can be on my end before sending, but can't say it's not an option... and complain about it because I may just not know how!

Piero
GROUP IT MANAGER in Italy
Pharmaceuticals, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

The number one system for document signature

5.0 11 months ago

Comments: I can state that from the point of the approval workflow and paper management Docusign is a game changer and it is one of products that can really (coupled also with powerautomate and other Microsoft system) do the digitalization process that lot of CIO are dealing with today

Pros:

I like the overall system and the possibility offered by the workflow to design and adapt your models to the organization you work for. The possibility offered by rest api allow to connect external system with docusign for any signature. We use it for hiring new employee as well as for internal SOP signature

Cons:

the fact that the CRf21/11 which is mandatory in pharma field need a separated contract so I have to sign two different contract while it would be great to have a contract that rules everything

Karina
Karina
Physical therapist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Easiest method for e-signing

5.0 12 months ago

Pros:

As a client using DocuSign for many agreements, it's always easy to 1) choose to pen my own signature or choose an electronically generated signature, 2) choosing font style for initials, & 3) to navigate from one signature/initials line to the next line.

Cons:

I haven't had any particular issues with DocuSign as a user, not administrator.

Utkarsh
Customer Success Manager in India
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Streamlining Electronic Signatures

4.0 5 months ago

Comments: Solves my needs I've a positive experience with DocuSign basically its ease of use and efficiency in managing electronic signatures. However, the only concern is regarding pricing

Pros:

We primarily use it to send out investor agreements electronically, which has expedited the signing process. We also buy a lot of new tools for our daily OPS so before onboarding a vendor our team use it to send documents to multiple stakeholders for signature, ensuring that we can onboard new vendors quickly.

Cons:

Feature wise none, but as a startup we find the pricing structure a little over budget.