--- description: Get information about Think Help Desk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Think Help Desk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Think Help Desk](/software/122881/think-help-desk) # Think Help Desk Canonical: https://www.capterra.in/software/122881/think-help-desk Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/122881/think-help-desk?page=2) > Think Tank NTG sells a cloud based help desk ticketing system that is customized for your needs. Let us know what your looking to do\! > > Verdict: Rated **4.2/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Think Help Desk? Our primary clients are Schools systems, Hospitals and Businesses with multiple end users and offices or more than one location. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 9 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Think Tank Software - **Founded**: 1990 ## Commercial Context - **Starting Price**: $79.99 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Sign up to our newsletter for specials\! - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Escalation - Automated Routing - Multi-Channel Communication - Self Service Portal ## Support Options - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [BeyondTrust Remote Support](https://www.capterra.in/software/86962/bomgar) — 4.6/5 (2009 reviews) ## Reviews ### "Everyone at Think Tank has been wonderful to work with." — 4.0/5 > **Emily** | *22 June 2017* | Recommendation rating: 7.0/10 > > **Pros**: Think Help Desk is easy to use, and it is extremely easy to customize to meet our needs. The program tends to run very effectively. > > **Cons**: There are some really neat programs available to us through Think Help Desk, but a lot of them don't work properly, such as some of the report features. ----- ### "Nice Product" — 4.0/5 > **Chris** | *18 November 2019* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Think HelpDesk is easy to use and very helpful for our small school district in keeping track of help tickets. The teachers can easily submit tickets and we are able to update, complete, and review tickets when needed. > > **Cons**: It would be nice if there was an app for this product. We have requested this several times, but there hasn't been anything created yet, not sure there is a plan to either. ----- ### "Think tank" — 3.0/5 > **Travis** | *30 November 2023* | Primary/Secondary Education | Recommendation rating: 1.0/10 > > **Pros**: The list view of all tickets needing assistance. It is very easy to navigate and understand the system > > **Cons**: The ability to track and report performance of employees > > Great end product for a smaller organization or a smaller department within a larger organization that operates independently ----- ### "We have used this Help Desk for many years and have been overall, very impressed. Great product\!" — 4.0/5 > **Jayne** | *26 June 2017* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: Very easy to use for staff and support staff as well. Reports are fast and easy to create. Issues are resolved quickly and efficiently. > > **Cons**: NO APP\! We have been asking for this for YEARS\! I feel like the software is stagnant and nothing has been done to improve the software/program for many years now. ----- ### "It took us off the paper merry-go-round." — 4.0/5 > **Mike** | *23 June 2017* | Recommendation rating: 9.0/10 > > **Pros**: I like the ability to notify all concerned parties with one ticket input. It took us off the merry-go-round of getting lost or never put in. > > **Cons**: The reporting sometimes will not give all that is needed with out tweaking it or jumping to a few different settings. > > The biggest is it took us off the paper ticketing system which was a real headache. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/122881/think-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/122881/think-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | ----- ## Structured Data