--- description: Get information about Freshdesk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [IT Management Software](/directory/10001/it-management/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.in/software/124981/freshdesk Page: 1 / 141\ Next: [Next page](https://www.capterra.in/software/124981/freshdesk?page=2) > Cloud-based help desk that centralizes ticketing, omnichannel communication, workflow automation, and self-service tools for customer. > > Verdict: Rated **4.5/5** by 3494 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshdesk? Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3494 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: It is available for $0 for 2 agents for 6 months - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Greece and 39 more ## Features - Activity Dashboard - Autonomous Task Execution - Call Scripting - Chat/Messaging - Customer Database - Customizable Branding - Live Chat Software - Personalization Software - Proactive Chat - Real-Time Chat - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Third-Party Integrations - Trend Analysis ## Integrations (56 total) - Airtable - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Facebook - Facebook Comments - Freshcaller - Freshchat ... and 41 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Management Software](https://www.capterra.in/directory/10001/it-management/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software) - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [AI Agents for Customer Support](https://www.capterra.in/directory/34696/ai-agents-for-customer-support/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18813 reviews) 2. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1729 reviews) 5. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2216 reviews) ## Reviews ### "Reviewed by samala vamshi" — 5.0/5 > **samala** | *22 September 2026* | Accounting Software | Recommendation rating: 8.0/10 > > **Pros**: Freshdesk is super intuitive and easy to navigate, so our team can move through conversations and tasks without getting bogged down. The ticketing system is well organized, making it simple to filter tickets and set priorities based on urgency. That helps us tackle the most pressing customer issues first, which speeds up resolution times and keeps our whole support workflow running smoothly. > > **Cons**: Connecting our mailbox to Freshdesk is usually pretty straightforward, but we've run into an annoying bug where it occasionally creates duplicate tickets for a single client email. It causes unnecessary confusion for our support team and slows down how quickly we can get back to people. ----- ### "Freshdesk review by suchith" — 4.0/5 > **Suchith** | *22 September 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: With Freshdesk, we have been able to centralize communications from multiple channels, whether through chat, email, or other means, into a single, unified platform. This consolidation has significantly streamlined our workflow, giving our team a comprehensive view of every client’s interaction regardless of its source. As a result, we have been able to resolve client issues more efficiently and respond with greater speed and accuracy > > **Cons**: Freshdesk falls pretty short on customization, so we can't really tweak it to match our specific workflows. On top of that, the reporting is basic and needs work. Without deeper, customizable analytics, it’s hard to get useful insights, track how we're actually doing, or make solid, data-driven decisions. ----- ### "Fresh desk review by Brijesh" — 4.0/5 > **Brijesh** | *22 September 2026* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: Freshdesk has proven to be one of the most adaptable helpdesk platforms we've implemented. Its intuitive design allowed our team to learn the system quickly and reach full deployment within a couple of days, with minimal disruption to our support operations > > **Cons**: While Freshdesk is generally easy to adapt to, certain features are considerably more complex and require additional time and practice before the team can use them effectively. Furthermore, the pricing structure becomes a notable concern when moving beyond the basic version, as accessing more advanced features comes at a significantly higher cost. ----- ### "Freshdesk review" — 5.0/5 > **Likhitha** | *24 September 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Freshdesk let us bring all our communications chat, email, whatever channel into one place, which helped us close out client issues faster. The interface is easy to work with, and the ticketing system is well organized, so we can filter tickets, set priorities, and get through customer queries efficiently. > > **Cons**: Customization is pretty limited, and Freshdesk's reporting needs work there's no advanced analytics to get real insights. Mailbox integration is simple enough, but it occasionally creates duplicate tickets, which is annoying when you're trying to respond to a client. ----- ### "Freshdesk Review" — 5.0/5 > **Siddaiah** | *26 September 2026* | Aviation & Aerospace | Recommendation rating: 8.0/10 > > **Pros**: We use Freshdesk as our helpdesk platform, and it's proven to be one of the most adaptable solutions we've worked with. Our team was up and running within just a couple of days the interface is clean and intuitive, whx\`xich made it easy for new agents to get comfortable quickly, and the overall implementation and onboarding process required minimal effort. > > **Cons**: Omnichannel support is there, but it doesn't have the depth or flexibility you'd need for more complex support operations. Connecting our mailbox to Freshdesk is usually pretty painless, but we've hit an annoying bug where it sometimes creates duplicate tickets for a single client email. It throws off our support team and ends up slowing down our response times. ----- Page: 1 / 141\ Next: [Next page](https://www.capterra.in/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data