--- description: Get information about Freshdesk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.in/software/124981/freshdesk Page: 1 / 140\ Next: [Next page](https://www.capterra.in/software/124981/freshdesk?page=2) > Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences. > > Verdict: Rated **4.5/5** by 3461 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshdesk? Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3461 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: It is available for $0 for 2 agents for 6 months - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Albania, Algeria, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Benin, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia and 100 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Analytics - Assignment Management - Automated Routing - CRM Software - Call Center Management - Call Monitoring Software - Call Recording Software - Call Routing - Catalog Management - Chat/Messaging - Collaboration Tools - Communication Management - Content Management Software (CMS) - Customer Database - Customer Experience Management - Customer History - Customer Portal - Customer Segmentation - Customer Support Software - Customizable Forms - Customizable Templates - Dashboard Software - Discussions/Forums - Email Management Software - Engagement Tracking - Event Triggered Actions - Feedback Management - File Sharing Software - Full Text Search - IT Asset Management Software - Inbox Management - Incident Management Software - Interaction Tracking - Issue Auditing - Issue Tracking Software - Knowledge Management Software - Mobile Access - Multi-Channel Data Collection - Real-Time Monitoring - Real-time Consumer-facing Chat - Reporting & Statistics - Screen Sharing Software - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management Software - Third-Party Integrations ... and 22 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox - Easy Insight - Five9 ... and 63 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) - [Service Desk Software](https://www.capterra.in/directory/31027/service-desk/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18791 reviews) 2. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4084 reviews) 3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2213 reviews) ## Reviews ### "Easy to Use and Support Team That Actually Supports" — 4.0/5 > **CH L** | *25 May 2026* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Freshdesk is how easy and intuitive the platform is for daily ticket management. The UI is clean, so onboarding new agents is straightforward and the team can start working efficiently very quickly. I also really like the agent reporting features, which make it easy to track performance and monitor support quality. Another major positive is Freshdesk’s support team, they’ve been very responsive and genuinely helpful whenever we’ve faced issues or needed guidance. > > **Cons**: One thing I’d like improved is how DSAT and CSAT are handled. If a user initially gives a DSAT and later converts it into a CSAT after further interaction, the original DSAT still remains, which can affect reporting accuracy. I’d also love a quicker option to add users to CC just by hovering over or selecting an email directly, since small workflow improvements like that save time. > > Overall, my experience with Freshdesk has been positive. I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools. The transition from Zendesk was fairly smooth, and I especially appreciated how responsive and helpful the Freshdesk support team has been whenever issues came up. One small thing I genuinely love is the positive affirmations that appear while pages load, it's a tiny touch, but it adds a nice, human feel during a busy workday. While there are a few areas that could be improved, particularly around feedback handling and workflow efficiencies, it has been a reliable platform overall. ----- ### "Freshdesk - A very capable ticketing solution" — 5.0/5 > **Jay** | *18 May 2026* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: Pros of Freshdesk: Freshdesk is very easy to set up \& use. They offer great \& friendly customer support. Top features used are canned responses, workflow automation, self-service, and a knowledge base portal. Analytics/Reports can track CSAT \& agent performance + resolution time. > > **Cons**: Cons of Freshdesk: Expensive plans. Basic plans lack some crucial features, which means you have to buy a higher-priced plan. Occasional lags \& features are limited on the Mobile app. > > Freshdesk ticketing system has helped increase our team's productivity \& track customer support requests very efficiently, without any support requests being overlooked. The smart AI tools have assisted our agents with drafting emails, analysing customer sentiment, \& to summarize long ticket threads. The IntelliAssign auto-assignment feature helps manage ticket volumes by distributing tickets across agents. The Self Service feature has also lowered overall ticket volumes with instant customer response. ----- ### "Freshdesk review by Suresh" — 4.0/5 > **Suresh** | *29 June 2026* | Airlines/Aviation | Recommendation rating: 9.0/10 > > **Pros**: Comprehensive, integrated helpdesk we used for tracking customer queries and we made the process more efficient and reliable in less than 3 months. > > **Cons**: Easy to onboard but customizations or personalizations are very limited apart from these i guess the tool is very efficient and have very less cons ----- ### "Review By Vishnu" — 4.0/5 > **Vishnu** | *16 June 2026* | Computer Networking | Recommendation rating: 9.0/10 > > **Pros**: A classic helpdesk tool with one of the best customer support teams. It's simple, easy to use, easy to approach, and makes it straightforward for teams to manage support requests efficiently. > > **Cons**: The product itself feels a bit dated, with limited new features or major updates over time. However, it's reliable, easy to use, and backed by excellent customer support, which makes the overall experience positive. > > Overall, my experience with Freshdesk has been positive. The platform is easy to learn, simple to navigate, and provides the core functionality needed to manage customer support efficiently. One of its biggest strengths is the quality of customer support, which is responsive and helpful whenever assistance is needed. While the product may not have evolved as quickly as some competitors and can feel somewhat dated in certain areas, it remains a reliable and stable helpdesk solution. For teams looking for a straightforward support platform with strong customer service and a low learning curve, Freshdesk continues to be a solid choice. ----- ### "Easy-to-Use Help Desk with Strong Automation" — 5.0/5 > **Prasad** | *20 June 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10 > > **Pros**: Freshdesk offers a clean and intuitive interface that makes daily support tasks easy to manage. The ticketing system keeps requests well organized, while automation reduces repetitive work and improves response times. Reporting dashboards and collaboration tools help the team stay productive and deliver consistent customer support. > > **Cons**: Freshdesk works well overall, but some advanced workflow configurations require additional learning. More guided setup options would make complex automation easier for new administrators to implement. ----- Page: 1 / 140\ Next: [Next page](https://www.capterra.in/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data