--- description: Get information about Olark price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Olark Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Olark](/software/125957/olark) # Olark Canonical: https://www.capterra.in/software/125957/olark Page: 1 / 20\ Next: [Next page](https://www.capterra.in/software/125957/olark/?page=2) > Beautiful AI agent and live chat solution to help teams capture more sales. > > Verdict: Rated **4.5/5** by 472 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Olark? Olark AI is ideal for marketers, business owners, and sales teams wanting to have more qualified conversations. We work with retail, eCommerce, SaaS, education, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 472 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Olark - **Location**: Ann Arbor, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: $29.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Try Olark for free. Scale Olark with your live chat team. $17 / month for 1 live chat operator. $49 for a team of 4 live chat operators. https://www.olark.com/pricing?rid=getapp - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Afrikaans, Albanian, Amharic, Arabic, Armenian, Assamese, Azerbaijani, Bangla, Bashkir, Basque, Belarusian, Bosnian, Bulgarian, Burmese, Catalan, Cebuano, Chinese, Chuvash, Croatian, Czech, Danish, Dutch, English, Esperanto, Estonian, Fijian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Haitian Creole, Hebrew, Hindi, Hungarian, Icelandic, Iloko, Indonesian, Iran, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Kyrgyz, Latin, Latvian, Lithuanian, Luxembourgish, Macedonian, Malagasy, Malay, Malayalam, Maltese, Marathi, Mongolian, Māori, Nepali, Newari, Norwegian, Odia, Pashto, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Sanskrit, Scottish Gaelic, Serbian, Serbian, Sindhi, Sinhala, Slovak, Slovenian, Somali, Spanish, Sundanese, Swahili, Swedish, Tagalog, Tajik, Tamil, Tatar, Telugu, Thai, Tibetan, Tongan, Traditional Chinese, Turkish, Turkmen, Ukrainian, Urdu, Uyghur, Uzbek, Vietnamese, Welsh, Xhosa, Yiddish, Yoruba, quz - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 103 more ## Features - API - Agent Design Tools - Autoresponders - CRM Software - Chat/Messaging - Customizable Branding - Deployment Management - Geotargeting - Mobile Access - Multiple LLM Models - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (15 total) - BigCommerce - Calendly - Front - Google Analytics - HubSpot Service Hub - Intuit Mailchimp Email Marketing - Nutshell - Salesforce Platform - Slack - Slate - WooCommerce - WordPress - Zapier - Zendesk AI - Zoom Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [AI Agent Builder](https://www.capterra.in/directory/34630/ai-agent-builder/software) - [AI Sales Assistant Software](https://www.capterra.in/directory/34135/ai-sales-assistant/software) ## Alternatives 1. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1729 reviews) 2. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1788 reviews) 3. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4116 reviews) 5. [Freshchat](https://www.capterra.in/software/158117/freshchat) — 4.2/5 (178 reviews) ## Reviews ### "A decent low cost live chat with limited functionality" — 3.0/5 > **Anonymous User** | *6 December 2024* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: It's one of the cheapest live chats that you can buy starting at $29 per month. It's also just a pure chat app with no helpdesk functionality. So, if that's what you're looking for - Olark can solve that problem. > > **Cons**: You really do get what you pay for. It looks horrible and very outdated. You can't customize your auto-responses very well. You can't design a chatbot here, and their customer service is bad. > > It's cheap and serves a purpose when you're a start-up trying to save money. It's a good stepping stone to other apps like Freshdesk and Zendesk. ----- ### "Live Chat that WORKS" — 4.0/5 > **Cynthia** | *5 January 2025* | Professional Training & Coaching | Recommendation rating: 9.0/10 > > **Pros**: Chat capabilities are fast, useful, and easy to manage. The system is great showing important data to better support the client. Lately AI has been integrated into it for 24/7 support but it is still in the works and could be better. > > **Cons**: Chat management when multiple users are using the platform for support is not great. It would be amazing that when someone claims a chat, it gets removed from the long list so other users don't lose time going through the requests. > > It has been great and the actual Olark team has been extra helpful in accommodating new code or functions to the institute's needs. This has been a long journey that keeps evolving and maturing with constant feedback and teamwork ----- ### "reliable live chat tool" — 5.0/5 > **Cairo** | *17 October 2026* | 2128 | Recommendation rating: 10.0/10 > > **Pros**: it has strict privacy rules and automatically hide private details, chat instantly happens as we set it up, when we go to home and we receive a message it automatically send it to email so we don't miss any message. > > **Cons**: we have to pay extra for powerups, it's chat box and design looks simple as compare to modern tools. ----- ### "Helpful Integrations & Automations made this a good choice for live chat software" — 4.0/5 > **Kevin** | *30 November 2018* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: While the free trial was limited in scope, a paid subscription ups the available features to include unlimited chats, automation, and a per chair subscription which kept cost low \& chats easily managed. > > **Cons**: The integration choices are fairly limited in comparison with other chat platforms, and the free plan is extremely limited. Even a small business would need more than 1 operator at times. ----- ### "Olark is cool" — 5.0/5 > **Dillon** | *29 January 2019* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Gets the job done at a very affordable price\! Our customers can easily get in touch with us via live chat. > > **Cons**: Lots of down time and limitations to the features. I'm not sure you can still only send images one way and only big blocks of texts. Page breaks would be nice... ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.in/software/125957/olark/?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/125957/olark) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data