---
description: Get information about CIS Utility Billing price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: CIS Utility Billing Price, Features, Reviews & Ratings - Capterra India
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Breadcrumb: [Home](/) > [Utility Billing Software](/directory/20017/utility-billing/software) > [CIS Utility Billing](/software/12722/cbsw-ums-net)

# CIS Utility Billing

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> CUSI offers industry-leading service and secure utility-focused software solutions, serving over 1,150 utilities.
> 
> Verdict: Rated **4.6/5** by 165 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses CIS Utility Billing?

CUSI supports municipalities, tribes, and utilities with comprehensive utility-focused software solutions for water, sewer, trash, electricity, gas, and more with meter-to-cash solutions.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 165 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Continental Utility Solutions
- **Founded**: 1984

## Commercial Context

- **Starting Price**: $0.35
- **Pricing Details**: Contact CUSI for pricing details
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, Mexico, United States

## Features

- ACH Payment Processing
- Billing & Invoicing
- Customer Management
- Meter Data Management
- Metered Billing
- Online Payments
- Payment Collection
- Penalty/Cut-Off Processing
- Rate Management
- Reporting & Statistics
- Self Service Portal
- Work Order Management

## Integrations (12 total)

- AccuFund Accounting Suite
- Badger
- Elements XS
- IBM Maximo Application Suite
- MIP Accounting
- Neptune
- QuickBooks Desktop
- QuickBooks Online
- QuickBooks Online Advanced
- Sage Intacct
- Trimble Cityworks
- Twilio

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Utility Billing Software](https://www.capterra.in/directory/20017/utility-billing/software)

## Alternatives

1. [Submeter Billing](https://www.capterra.in/software/198687/submeter-billing) — 4.6/5 (54 reviews)
2. [Heartland Payments+](https://www.capterra.in/software/119791/heartland-payment-processing) — 4.3/5 (132 reviews)
3. [ExpenseLogic](https://www.capterra.in/software/75789/expenselogic) — 4.8/5 (31 reviews)
4. [Rural Billing](https://www.capterra.in/software/15163/rural-billing) — 4.9/5 (58 reviews)
5. [Zego](https://www.capterra.in/software/1012995/zego) — 4.5/5 (81 reviews)

## Reviews

### "Excellent Utility Billing Software" — 5.0/5

> **Verified Reviewer** | *13 April 2018*
> 
> **Pros**: The technical support staff is AMAZING\!  Very knowledgeable and professional.  There are so many options and functions with this software.  It is very detailed and there are so many different modules to help manage every aspect of the business. It also has very detailed reporting functions.
> 
> **Cons**: Sometimes the program takes a little longer to load information, specifically during memory intensive processes such as calculating bills or running detailed reporting with a lot of criteria.

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### "Great Product, Even Better People" — 5.0/5

> **Matthew** | *13 October 2022* | Utilities | Recommendation rating: 10.0/10
> 
> **Pros**: The software is great but the biggest pro are the people. From tech support to managements to our Account Executive. Everyone goes above and beyond to at least get you an answer to your question, problem, or concern.
> 
> **Cons**: Updates. We usually like or want the features or enhancements that are released but I don’t want to request an update every other week.
> 
> We have been able to streamline a lot of archaic processes by utilizing the modern features in the software.

-----

### "Less than stellar" — 1.0/5

> **Steve** | *17 May 2017* | Recommendation rating: 1.0/10
> 
> **Pros**: Product tracks accounts very well and includes a plethora of options for customer information.  The software is relatively easy to use and priced well.
> 
> **Cons**: Their payment system integration was not compliant with PCI DSS standards at the time we used this product.  Big problem\!

-----

### "Sowco Water" — 5.0/5

> **Erica** | *13 October 2022* | Utilities | Recommendation rating: 10.0/10
> 
> **Pros**: This software is very easy to use and get the hang of. Tech support is top notch.
> 
> **Cons**: Wish I could see the balances at first glance on shutoffs. Other than that, I don’t have many issues.
> 
> CUSI has great tech support. I think that’s yalls big positive😄

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### "Love the Team\!" — 4.0/5

> **Mandy** | *13 October 2022* | Political Organization | Recommendation rating: 9.0/10
> 
> **Pros**: I love the customer service team\!  It's pretty easy to use, and lots of info for questions.
> 
> **Cons**: The bugs that seem to keep popping up, the functions that we thought we had and then find out reports are not there
> 
> Great\! The overall experience is great. With every company there are glitches. But the techs try and get ya figured out as quickly as they can

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## Links

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