--- description: Get information about Muni-Link price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Muni-Link Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Utility Billing Software](/directory/20017/utility-billing/software) > [Muni-Link](/software/128792/muni-link) # Muni-Link Canonical: https://www.capterra.in/software/128792/muni-link Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/128792/muni-link?page=2) > Cloud-based billing software that you don't have to buy\! NEVER pay for software updates, maintenance or support AGAIN\! > > Verdict: Rated **4.8/5** by 59 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Muni-Link? Municipalities, cities, townships, private utilities and authorities who bill customers for utilities ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 59 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Link Computer Corporation - **Founded**: 1980 ## Commercial Context - **Starting Price**: $400.00 - **Pricing Details**: Pricing information is available on request. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - ACH Payment Processing - Billing & Invoicing - Customer Management - Customizable Invoices - Invoice Processing - Meter Data Management - Metered Billing - Mobile Payments - Online Payments - Payment Collection - Payment Processing Software - Penalty/Cut-Off Processing - Rate Management - Reporting & Statistics - Self Service Portal - Work Order Management ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Utility Billing Software](https://www.capterra.in/directory/20017/utility-billing/software) ## Related Categories - [Utility Billing Software](https://www.capterra.in/directory/20017/utility-billing/software) - [Billing and Invoicing Software](https://www.capterra.in/directory/30015/billing-and-invoicing/software) - [Utility Management Systems Software](https://www.capterra.in/directory/30972/utility-management-systems/software) ## Alternatives 1. [BOSS811](https://www.capterra.in/software/206223/boss811) — 4.8/5 (71 reviews) 2. [Dynamics Billing](https://www.capterra.in/software/81688/dynamics-billing) — 4.6/5 (5 reviews) 3. [SMART360](https://www.capterra.in/software/220105/bynry) — 5.0/5 (1 reviews) 4. [TrueContext](https://www.capterra.in/software/131789/prontoforms-mobile-forms) — 4.6/5 (329 reviews) 5. [Utilmate](https://www.capterra.in/software/200113/utilmate) — 4.5/5 (4 reviews) ## Reviews ### "Ease of use" — 5.0/5 > **Roy** | *29 March 2019* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: Easy to use/teach with non computer persons > > **Cons**: To many reports available. Hard to find what uwant > > Had great customer service when questions arise ----- ### "Product sells itself" — 5.0/5 > **Donna** | *2 April 2019* | Government Relations | Recommendation rating: 10.0/10 > > **Pros**: I love how user friendly the program is. Our Municipality bills residents for water, sewer and garbage usage. This program quickly and easily calculates charges and tracks payments. I am alerted to any possible billing errors before bills are printed which helps to avoid costly mistakes. Once payments are made, I can quickly print a report which shows me how much to deposit into 3 separate accounts (water, sewer and garbage). For auditing and budgeting purposes, the program provides all necessary information. When a resident calls with questions, I can easily navigate through their account to provide answers. The program has so many wonderful features to simplify the billing portion of my job. > > **Cons**: Sometimes I can't find a report that would be helpful to me. For instance, I would like to print out the names and addresses of all the residents in the Borough. The report that is offered would need to be modified for my purposes but would be time consuming for me to modify it. On the plus side, I could reach out to Customer Service to see if they could easily modify it for me. Customer service stated that they like to know what reports are most beneficial because other companies often have the same need. > > I had a very positive experience with Muni-Link beginning from the first time I met with them to review the product. The product sold itself but the entire staff was extremely helpful in walking me through the set up, training and implementation of the program. Whenever I have a question or problem that needs to be resolved, the support staff is amazing\! They quickly help me to resolve any issues or answer any questions. I've never regretted purchasing this product. It has significantly simplified the billing portion of my job as it accurately tracks charges and payments so I can ensure that all customer accounts are properly billed and paid. ----- ### "My overall billing experience with Muni-Link" — 5.0/5 > **Susan** | *2 April 2019* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Muni-Link software was how easy it was to get our old billing software transferred to the new billing software. I was very nervous at first, but it all fell into place very easily. When any problems did arise, the support team was able to help in a reasonable amount of time. The software is very easy to use. The billing is step by step. I would recommend this to any new businesses thinking of going to Muni-Link. It has been almost five years since we started this software. > > **Cons**: I really do not have any complaints except when they do updates they do not always let you know ahead of time. If changes are being made I would like to be notified prior to. > > My overall experience has been great\! The sales team is awesome, the customer support team is wonderful. I feel like I know them personally. They are the most pleasant people to talk to. Great team (Muni-Link) :) ----- ### "Fixed a major headache" — 5.0/5 > **Jr** | *22 March 2019* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: We started off having another town doing our billing using a software that is complicated and as basic as you can get. We had issues with the other town and thier software costing us money so we decided to do our own billing. We met with several companies and munilink was the best due to the price, not needing an expensive hardware setup, and the amount of features built into the software. During the transition we was teamed up with representative and she has been present every step. We can not belive how easy the switch was. > > **Cons**: I really cant say I have any cons it does every report needed. > > Muni link has increased our revenues by us seeing the other software wasnt billing our tarriff correctly. We have added thier web presence and awaiting them to go live with thier inventory software. ----- ### "Excellent Utility Billing software" — 5.0/5 > **Kim** | *10 August 2022* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: The Muni-Link software exceeds our utility billing software expectations. It is very intuitive \& simple to use. The billing module walks the user through the steps in blocks with notifications letting each user know if they have completed the steps. > > **Cons**: It would be helpful to have a receipt printing option without (processing) a payment batch for payments at counter. There are those in our small organization who do not use the payment processing portion (as it is not their responsibility) so printing a "quick receipt" with the account basic information would be helpful to hand write the payment accepted. > > The implementation team was exceptional. I appreciated the time they took guiding me through the steps (repeatedly, if necessary). Learning this new (to us) software has NOT been the daunting task that I thought it may be. Even when I have had a question or request, the customer support team has been fabulous\! The ease of use on a daily basis is refreshing. The reports are just right for our needs and I do like that more features and reports are added regularly. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/128792/muni-link?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/128792/muni-link) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data