--- description: Get information about LeadDesk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LeadDesk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Inside Sales Software](/directory/30680/inside-sales/software) > [LeadDesk](/software/130134/leaddesk) # LeadDesk Canonical: https://www.capterra.in/software/130134/leaddesk Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/130134/leaddesk?page=2) > LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMBs to Enterprise. > > Verdict: Rated **4.8/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LeadDesk? LeadDesk is built for Contact Centers handling a high volume of customer contacts in In/Outbound Sales or customer service. We serve companies from 1-2 agents to large scale enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 13 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: LeadDesk - **Location**: Helsinki, Finland - **Founded**: 2010 ## Commercial Context - **Starting Price**: €99.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Instant: €89 / licence (from 2-5 licenses) Essential: €99 / licence (starting from 5 licenses) Advanced: €129 / licence (starting from 5 licenses) Enterprise pricing option available upon request for 50 licenses and above. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, Finnish, French, German, Norwegian, Spanish, Swedish - **Available Countries**: Denmark, Finland, France, Germany, Netherlands, Norway, Spain, Sweden ## Features - Alerts/Escalation - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call List Management - Call Logging - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking Software - Call Transcription - Callback Scheduling - Caller ID - Campaign Management Software - Chatbot software - Compliance Management - Customer History - Dashboard Software - Data Security - Email Management Software - Event Triggered Actions - File Transfer - Inbox Management - Knowledge Base Management - List Management - Live Chat Software - Multi-Channel Communication - Multiple Scripts - PBX - Performance Management - Phone Key Input - Power Dialer - Pre-recorded Messages - Predictive Dialer Software - Quality Management Software - Queue Management - Recording - Reporting/Analytics - SIP Trunking - Surveys & Feedback - Text to Speech - Third-Party Integrations - VoIP Software - Voice Mail - Workflow Management Software - Workforce Management Software ... and 15 more features ## Integrations (11 total) - Giosg - Google Analytics 360 - Microsoft Power Automate - Microsoft Power BI - Mobile Payment Software - Pipedrive - Plecto - SalesScreen - Salesforce Sales Cloud - Surfly - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Inside Sales Software](https://www.capterra.in/directory/30680/inside-sales/software) ## Related Categories - [Inside Sales Software](https://www.capterra.in/directory/30680/inside-sales/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Telephony Software](https://www.capterra.in/directory/30084/telephony/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (314 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Readymode](https://www.capterra.in/software/136728/readymode) — 4.6/5 (136 reviews) ## Reviews ### "My LeadDesk way" — 5.0/5 > **Stella** | *16 October 2024* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: Fast accessibility. Soft layout with easy-to-look-at features. > > **Cons**: No real good way to treat me returning to customers, and to notify me about it. > > I am very happy to use it\! I use it every working day. ----- ### "Buen programa" — 5.0/5 > **Fernando** | *2 October 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Es un programa muy útil, eficaz y normalmente funciona rápido > > **Cons**: Por lo general funciona bien aunque a veces ha fallado interrumpiendo llamadas > > No lo he usado mucho tiempo, pero he tenido una buena experiencia ----- ### "Call Center solution" — 4.0/5 > **Markus** | *11 December 2019* | Medical Devices | Recommendation rating: 8.0/10 > > **Pros**: It´s easy to use, especially the address import > > **Cons**: Nothing, everything works fine. Even the support is working > > Our team contacts physiotherapists and tries to schedule a meeting for our salesman ----- ### "Simple, fast and great functionalty" — 5.0/5 > **Verified Reviewer** | *13 November 2019* | Human Resources Software | Recommendation rating: 10.0/10 > > **Pros**: LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs. > > **Cons**: I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data. > > My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily. ----- ### "Jere Jarvi" — 5.0/5 > **Jere** | *8 December 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: simple organization, tha campaings are good too, the surveilance systems of progression are good, and mostly simple to use. > > **Cons**: callback system is the worst. sometimes dont show up the info when answering, or the campaings have to be changed in the b2b if you want to find the right card, then there is the option to change the campaing order and the cards bounce everywhere > > overall experience is 9/10 look the cons section for info ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/130134/leaddesk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/130134/leaddesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data