--- description: Get information about Creatio CRM price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Creatio CRM Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Sales Force Automation Software](/directory/12/sales-force-automation/software) > [Creatio CRM](/software/130149/bpm-online-crm) # Creatio CRM Canonical: https://www.capterra.in/software/130149/bpm-online-crm Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/130149/bpm-online-crm?page=2) > New Era of CRM: Built on AI. Ready to act > > Verdict: Rated **4.7/5** by 149 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Creatio CRM? New era CRM to manage all customer and operational workflows with no-code and AI at its core. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 149 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Creatio - **Location**: Boston, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: $40.00 - **Pricing model**: Per User - **Pricing Details**: CRM Creatio offers a number of various editions and pricing, which allows you to select the edition that best fits your business model. All Creatio licenses include basic support plan, product maintenance and free updates. Contact Creation for more information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Czech, Danish, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian - **Available Countries**: Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Bolivia, Brazil, British Virgin Islands, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark and 70 more ## Features - AI/Machine Learning - Appointment Management - Borrower Management - CRM Software - Campaign Management Software - Campaign Planning - Catalog Management - Channel Management Software - Chatbot software - Client Database - Client Tracking - Collaboration Tools - Commission Management - Communication Management - Compliance Management - Compliance Tracking - Contact Database - Contact Management Software - Conversation Intelligence - Conversion Tracking - Customer Database - Customer Experience Management - Customer History - Document Management Software - Financial Management Software - Financial Reporting Software - For Financial Institutions - For Insurance Industry - For Sales Teams/Organizations - Forecasting - Inbox Management - Knowledge Management Software - Lead Generation Software - Marketing Automation Software - Multi-Campaign - Patient Communications - Pipeline Management - Portfolio Management - Price Optimization - Reporting/Analytics - Sales Activity Management - Scheduling Software - Search/Filter - Support Ticket Management - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - User Management - Visual Analytics - Workflow Management Software ... and 71 more features ## Integrations (23 total) - Apollo - Asterisk - Avaya Experience Platform - Brandwatch - DocFlow - Gmail - GoTo Meeting - Google Calendar - Google Contacts - Infobip - LDAP Manager - Mailchimp - Meta for Business - Microsoft Excel - Microsoft Outlook ... and 8 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Sales Force Automation Software](https://www.capterra.in/directory/12/sales-force-automation/software) ## Related Categories - [Sales Force Automation Software](https://www.capterra.in/directory/12/sales-force-automation/software) - [Insurance Software](https://www.capterra.in/directory/20035/insurance-agency/software) - [Loan Origination Software](https://www.capterra.in/directory/20011/loan-origination/software) - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) - [Lead Management Software](https://www.capterra.in/directory/30017/lead-management/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.in/software/155928/zoho-crm) — 4.3/5 (6982 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.in/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18790 reviews) 4. [HubSpot CRM](https://www.capterra.in/software/152373/hubspot-crm) — 4.5/5 (4468 reviews) 5. [Dynamics 365](https://www.capterra.in/software/157279/dynamics-365) — 4.4/5 (5833 reviews) ## Reviews ### "Creatio CRM for Powerful Customer Support" — 5.0/5 > **Anna** | *2 December 2024* | Staffing & Recruiting | Recommendation rating: 9.0/10 > > **Pros**: Creatio CRM is executive and reliable in controlling all the procurement processes. > > **Cons**: Creatio CRM is practical and offers decency in service delivery. > > Creatio CRM has dynamic measure for managing every customer concern. ----- ### "Flexible CRM, dev-friendly and fast to build on" — 5.0/5 > **Verified Reviewer** | *17 May 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The platform is very open and easy to work with. I liked how smooth it was to set up integrations and automate processes. The no-code tools also made it easier for business teams to build stuff without always calling us. > > **Cons**: Nothing big to mention. Some dev docs could be bit more detailed in some parts, but overall the support was helpful. I honestly enjoyed working with the system. > > I had positive experience as a developer. Creatio is flexible and modern, and I had good control over customizations. Projects went faster than with many other systems I worked with before. ----- ### "Creatio fromn a low-code lover" — 5.0/5 > **Hugues** | *8 August 2024* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: It's not just a CRM, it is an advanced BPM with a lot of flexibility and ready-made components that are quick and straightforward to implement. > > **Cons**: The bugs and upgrading from v7 to v8 but the UI is much more attracive so was worth the plunge. > > We needed the support of a professional partner company to implement but after a few trials we eventually identified the right one adn things started moving more quickly. ----- ### "This is not just a CRM" — 5.0/5 > **Eduardo** | *11 June 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: From a business perspective, that gives organizations the flexibility to evolve processes quickly without becoming dependent on lengthy development cycles. From a technology perspective, it provides the governance, scalability, integration capabilities, and enterprise architecture needed to support long-term growth. What really stands out to me is the balance between agility and control. Companies can innovate faster while maintaining the governance and security required in enterprise environments. > > **Cons**: If I had to point to one area, it would be market awareness. Technically, Creatio is a very strong platform, but in some markets it doesn’t yet have the same level of brand recognition as some of the larger, more established vendors. In many opportunities, part of the conversation is educating prospects on the platform’s capabilities before they fully appreciate its value. > > My experience with Creatio has been very positive because it allows us to have a different type of conversation with customers. Instead of focusing only on CRM capabilities, we can discuss business transformation, process optimization, automation, and now AI-driven operations. What I’ve found particularly valuable is the platform’s flexibility. It enables organizations to start with a specific business challenge and then expand into additional processes and departments without having to introduce multiple disconnected technologies ----- ### "Very happy with the UK team" — 5.0/5 > **Verified Reviewer** | *24 May 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 3.0/10 > > **Pros**: Great value for money, great team in the UK that was able to answer every question and took the time to actually listen > > **Cons**: No complaints on the software itself, if there was an easy way for me to build out custom integrations myself that might be helpful. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/130149/bpm-online-crm?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/130149/bpm-online-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data