--- description: Get information about Yonyx price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Yonyx Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Yonyx](/software/130406/agi-self-service) # Yonyx Canonical: https://www.capterra.in/software/130406/agi-self-service Page: 1 / 12\ Next: [Next page](https://www.capterra.in/software/130406/agi-self-service?page=2) > Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner. > > Verdict: Rated **4.7/5** by 259 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Yonyx? Operations teams using Knowledge driven decision support applications, Technical support teams, Customer service teams, Pre-Sales, Telemarketing, IT Helpdesk \& ServiceDesk, Technical Writers ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 259 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Yonyx - **Location**: Sunnyvale, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: $25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: http://corp.yonyx.com/pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - Access Controls/Permissions - CRM Software - Call Center Management - Catalog Management - Collaboration Tools - Content Management Software (CMS) - Customizable Branding - Data Analysis Tools - Data Security - Data Visualization Software - Email Management Software - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management Software - Lead Qualification - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Performance Metrics - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - Self Service Portal - Support Ticket Management - Surveys & Feedback - Text Editing - Third-Party Integrations - Workflow Management Software ## Integrations (34 total) - Dynamics 365 Customer Voice - Freshdesk - Google Chrome - Google Sheets - Microsoft Dynamics 365 Business Central tegossuite - NetSuite - Oracle B2C Service - Oracle CRM On Demand - Oracle Sales - Oracle Service - Peeklogic Salesforce – Jira Connector - Postman - Postman SMTP - Salesforce Education Cloud - Salesforce Einstein ... and 19 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Online CRM Software](https://www.capterra.in/directory/30072/online-crm/software) - [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software) - [Decision Support Software](https://www.capterra.in/directory/30544/decision-support/software) - [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3487 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "Yonyx - Super user friendly tool" — 5.0/5 > **Ishika** | *3 February 2025* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: Yonyx is a user friendly tool , this tool helps people from non-technical background work easily and help make business level decisions with the help of analytics. > > **Cons**: There is nothing that I did not like about Yonyx, Yonyx is a perfect tool. > > We've been using Yonyx for a while now, and it has proven to be an incredibly user-friendly tool. The intuitive interface made it easy for our team to get up and running quickly without a steep learning curve. Beyond ease of use, Yonyx has played a key role in helping us make important business-level decisions. Its structured, interactive guides have streamlined our processes, improved consistency, and enhanced overall efficiency. Highly recommended for any organization looking to optimize their workflows and decision-making processes\! ----- ### "Yonyx Easy life" — 4.0/5 > **Ronald** | *18 October 2023* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Its very easy to use and learn more about your company and product > > **Cons**: east to use , very accessible, reliable, Critical > > Very nice experience so far and very exited about coming update ----- ### "Yonyx top notch" — 5.0/5 > **Nicole** | *26 November 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Once set up was finalized, user friendly for staff. One stop shop for all of our previous spreadsheets in one area. > > **Cons**: Very tedious to set up as expected, end result is great. Otherwise no other cons. Must stay organized to keep the profiles up to date. > > The interface is intuitive and customer service is excellent. User friendly and fabulous customer service. Yonyx is a reliable, user-friendly tool for anyone looking to streamline processes and utilize a decision tree for your every day needs. We are a healthcare company with many options for scheduling purposes. Yonyx is the right way to go. ----- ### "Development of Assessment Tool" — 5.0/5 > **Anna** | *22 April 2026* | Higher Education Software | Recommendation rating: 10.0/10 > > **Pros**: \[sensitive content hidden\] has been a wonderful individual to work with. He helped create a decision tree scaffold that could handle an incredibly complicated process. His knowledge and skills have make it possible for us to create an assessment tool for students to use. He also was available for calls to problem solve anything I needed. As a community college, we are not prepared to purchase expensive program so Yonyx was the best choice. It was incredibly affordable and were wonderful when working through the state purchasing process. > > **Cons**: I did quite a lot of manual work to create the program. I understand that is it difficult to standardize a process that is so unique to each academic program, so some manual work was expected. It did take a few months to build everything out. ----- ### "Certified happy customer" — 5.0/5 > **Michael** | *28 August 2026* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: This tool is the most versatile for implementing processes and adding structure to any application. I absolutely love the simple interface and the ability to preview my efforts as I go. > > **Cons**: When deleting information or nodes the warning box takes a second to appear. This causes me to hit Enter or click OK twice at times. > > I used Yonyx in my last company, and I brought it to my new company. This tool can be used in every aspect of the business where processes matter. The customer support is more than outstanding. Customer support takes the time to fully explain and truly educate you on best practices. I cannot say enough positive statements about using this tool. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.in/software/130406/agi-self-service?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/130406/agi-self-service) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data