Paycom

Paycom Review

Pros:

I like the quick responses from the Account Manager and Dedicated Specialist most.

Cons:

A lot of custom reports for data need to be purchased separately from what is included in the costs.

Train to be the best HR in Paycom, you'll be glad you did!

Comments: Once I got through the learning/training process, it has been a pleasure to work in Paycom.

Pros:

Paycom has significantly reduced the amount of time previously required to efficiently process payroll.

Cons:

Possibly the time it took me to get confidence that I was using all the options and reports available to me in Paycom.

Paycom Review

Comments: I didn't have a good experience with Paycom. It wasn't user friendly for the short time we used it.

Pros:

Paycom was a more cost effective payroll and vacation tool than its competitors.

Cons:

I disliked the onboarding and learning curve it took to become proficient in using the software.

Paycom for the Win

Comments: Overall, our experience has been wonderful. Our dedicated account specialist is knowledgeable and so quick to help. When she's not available, they monitor her emails, so we never get left out in the cold. If she's unavailable by phone, one of her other teammates answers, and they've all been wonderful.

Pros:

Paycom puts all of our HR needs in one place. It's a great tool to complete all our projects and functions in the HR department.

Cons:

There are often changes that happen in the system that upset/change/revert our already fixed data to something it was before or something completely different than the team doesn't seem to know how/why it happens.

Big Fan for nearly 10 years

Comments: When we started, Paycom was solely used for Payroll. As [sensitive content hidden], I implemented the ATS and it changed the way our business operations worked in the hiring sphere.

Pros:

Timekeeping that aligns with California Meal Premium regulations.

Cons:

Candidate tracking and scheduling interviews with hiring managers and candidates is wonky. Paycom messages to employees would be soooo much better received if rather than coming from a "paycom" address, it could be tailored to come from a custom address from our company.

LBN - EJones

Comments: My experience has been greats. I have been with Paycom for 14 years and it has been a great relationship.

Pros:

I have recommended Paycom to several people. I like the specialists that I have worked with. I like that it is for the most part easy to use.

Cons:

That it is not always easy to use. Especially when the programs are changed to make it easier sometimes it's more time consuming

Paycom employee scheduling review

Comments: Overall I enjoy that Paycom helps me to integrate payroll, HR functions, employee scheduling, and much more which makes it a strong contender for small business owners like me that are looking for an all-in-one platform. approach to HR management, Paycom is definitely worth considering.

Pros:

I really enjoys that Paycom offers services tailored for businesses of various sizes including a small business like mine.

Cons:

The pricing can be a bit expensive, especially for smaller businesses who may not benefit from all the features.

Paycom is worth the heavy lifting

Comments: I love a product that even a sales person can maneuver and explain how to use it - that means everyone from a first time employee to our C-Suite can navigate without issue

Pros:

Homegrown technology that can talk to itself

Cons:

Complexity of the position seats and permission groups

Great software experience!

Pros:

The software is very user friendly for our employees.

Cons:

Would like a more flexibility with use of piece rates.

Easy to navigate

Pros:

It was easy access to all information. Very good for staff to navigate.

Cons:

It would take a while for things to be uploaded to the system.

Paycom is a fast and easy platform for managing timecards and HR tasks.

Comments: Paycom is a fast and easy way to manage timecards. Its a one stop shop for everything "HR" related. There's availability for report writing and task upkeep that rivals any other software.

Pros:

I have enjoyed phone access to my employment information.

Cons:

At times there are difficulties in navigating where to locate employment information.

STAY AWAY!! Lies, lies, lies: Potentially powerful product lacks support to resolve issues or run as promised

Comments: I have never experienced a worse, more unsatisfying service experience in my personal or professional life than I have with Paycom. If it was easier to switch away from Paycom, we would have been with a competitor once I realized that Paycom's business is selling lies. Paycom operates with no integrity. A review of our account would show thousands of written and verbal communications regarding an array of issues that spans nearly everything Paycom is supposed to do for us, but it's staff is either too busy or too unfamiliar with the Paycom software to fix most of the issues. Lack of movement on these issues has been communicated to varying levels of management on multiple arms of Paycom's hierarchy. Our issues started during implementation with a backend setup person who encouraged our company to break laws because he did not know how to properly calibrate settings to match legal guidelines. It seems like nothing he did was correct. Here we are 2 years later with many of the issues still unsettled and we as customers still voicing our concerns whenever we have time to follow up on the trail of unresponded to communications. Despite all this, Paycom has never offered credits for any of these issues nor solutions for many that are still outstanding. I am repulsed every time I see an ad for Paycom knowing that they are spending money to scam new, unsuspecting customers into signing on rather than using those funds to properly train staff. If Paycom's poor organizational design and policies weren't bad enough, they also seem to be hampered by inadequate infrastructure. Both winters that we have been with Paycom, they have not been able to to operate with full functionality because the staff (which they claimed was local) is unable to get to work due to the seasonal freezes and bad weather that has been increasingly frequent in Texas. During these times, it seems as if much of the staff works from home since they cannot make it to the office. In our case, our assigned representative did not have the ability to work from home and became unreachable during the crucial end of the year period when we needed assistance with tasks such as correcting W2s, setting up special funding arrangements to accommodate the holidays, and updating the many new minimum wages in all of our different jurisdictions. I feel for those who are personally impacted in these situations, but payroll is the type of function that you have to be able to depend on all of the time. This company is such a joke.

Pros:

Bi-lingual (English / Spanish) Potential to be accommodating of most anything you need it to do in the payroll arena

Cons:

Horrible customer service - Paycom is so customizable that representatives are unfamiliar with how their own software works or how changing one setting will impact other settings They sell it like your assigned representative will assist you with things, but in reality, it is hard to get a hold of your actual rep and when you do get a hold of someone, they usually just try to make you do everything yourself. It seems like they do this so that they can later say that the customer made the change and is responsible for any of the ramifications even if you did what you were told to do.

Customer Service is Great with Paycom!

Comments: 13 years with Paycom. Had some billing problems but product has always been stable.

Pros:

My dedicated specialist, [sensitive content hidden] is awesome! It is so nice to always reach the same team when I have an issue.

Cons:

Report writer, flow of processes. Billing detail not accessible.

One Stop Shop

Comments: Overall, it's been good. There were some hiccups with our work week setup which cost us a lot of money, but it has all functionality built in for everything needed for HR. It's a one-stop shop.

Pros:

User-friendly interface, and has all components of HR that are needed for a business. Onboarding, background checks, performance management, benefits, payroll and much more. There are dedicated specialists available to answer questions when you need assistance.

Cons:

Messaging system to employees needs updating, the format is very archaic and limited use of links and photos. Needs to be revamped. Also, specialist reply time can take sometimes 1-2 business days. Turnover for Paycom specialists seems to be high, as we get a new specialist assigned to our account about every 6 months or so. New feature you want to add cost more and more money instead of one bundled price for everything.

Love Paycom

Comments: I love the overall experience 10 out of 10 everything works well, and most of all my employees absolutely love it.

Pros:

I love how easy it is to process payroll, enter and approve timesheets, benefits administration, performance reviews, I just love it all.

Cons:

There is not much that I did not like, everything is super helpful and needed to have a successful HRIS in place.

I would highly recommend

Comments: I have used Paychex for smaller companies and really like it. ADP would be the primary competition for Paycom and their customer service is horrible. I would never recommend ADP.

Pros:

The customer service is very friendly and the company is very organized and customer focused.

Cons:

I have had many customer service rep. changes in the the past 7 years. I would love to have a more stable customer service rep.

Cowboy Bank Review 6-12-24

Comments: Overall my experience has been good. I think the system has alot to offer that most probably aren't utilizing. My experience has improved greatly with the help from [sensitive content hidden] my Executive Emerging Markets Client Rep.

Pros:

The customer service and ease of getting around in the Paycom system.

Cons:

I have had a rep in the past that was not helpful. That can create some frustration.

a good experience

Pros:

It allows the human resources area to have control of the entire database of all employees on the same platform, allowing for better performance and better information capacity to generate payroll and better management of active personnel. Its configuration execution was long but its entire configuration was perfect, which did not allow errors to be generated regarding payroll or personnel due to having tools that manage the processes of each employee very well.

Cons:

Every update it has had takes a long time to reconfigure but I don't understand why it is because of the tools and information that is handled, the entire execution process has always been perfect without failures

Hooray for Paycom!

Comments: Paycom is laid out very well, easy to learn, and more comprehensive than other payroll software I've used.

Pros:

The software is easy to learn and the support is fantastic!

Cons:

Learning how to create reports and use Advance Report writer.

Handy Dandy Payroll App

Comments: I find Paycom to be a generally excellent and efficient app that makes payroll and its associated functions easily accessed, updated, and implemented, with a minimum of fuss. It's highly functional and works well, with a minimum of glitches or other issues. I don't have complaints so much as 'I'd like to see's; given how rare it is for me to not have a complaint about something, that's high praise. I've used other payroll apps in the past, and thoroughly recommend Paycom for any size business.

Pros:

I really like the ease of use I get in the app, as that is how I most often access Paycom. The layout is clear, options are logical, and it's easily understood at each level what I'm looking at and what I'm doing. The app is high-powered with functionality, unlike many apps that are just light versions of their websites. I actually prefer the app. The features are robust, allowing for much more than just requesting time off. Access to tax documents, time cards, adjusting payroll, and yes, time off requests, are all easy to navigate to and access. Having online learning resources and additional company info built in and accessible from the app is also a highlight.

Cons:

One of my earlier complaints about Paycom- the awkwardness of entering PTO requests- was actually fixed in one of their recent updates. Although navigating to the various functions is easy enough, a 'Favorites' option would be most appreciated. Not every user needs to use every function equally, after all. While access to the options is easy enough, the layout and visuals of the app itself are somewhat basic, and could do with a fresh coat of paint, as it were. Some minor quibbles, like certain characters not allowable in PTO requests, are just that, minor.

Paycom is an EASY and INTUITIVE platform!

Comments: My overall experience has been fantastic! Our implementation team is one of the best I have experienced in my career. The team communicates and works closely with one another. It has been a wonderful transition!

Pros:

The Paycom platform is easy to view and immediately start using. The Welcome menu is easy to view, and alerts and notifications are clearly marked to grab the practitioners attention. I love that employees have to approve their paychecks! This saves HR/Payroll in any potential payroll corrections.

Cons:

It wold be nice to have a customizable home page to include more company specifics, data, hyperlinks, etc.

Would Choose Paycom All Over Again!

Comments: Paycom has helped our small business in big ways. It comes down to trust and I've learned I can trust Paycom with our payroll and payroll taxes. This is huge. We are relatively new to Paycom (approx. 3 years) and I'm still learning all that the site offers in reports and processes. Very impressed with the product, but mostly the people. Paycom associates are always professional and knowledgeable. If they don't know the answer they will find out and follow up. I have very much enjoyed working with [sensitive content hidden] (when we first joined Paycom) and [sensitive content hidden] (who is currently our contact).

Pros:

Paycom associates have always been able to help me. If they don't know the answer they are able to find it quickly. They are always helpful and professional. Mostly, I can trust Paycom.

Cons:

It's complex with all they offer. This is both a positive and a negative.

Paycom is the best around!

Comments: I have enjoyed using Paycom over the years.

Pros:

What my company and I like the most is how user friendly Paycom is and the accessibility.

Cons:

What my company and I like the least is the app can sometimes randomly close out when entering info.

Easy to use across an organization

Comments: I'm very happy with Paycom. Just signed up for my benefits a couple of days ago and it took 15 minutes. Updated my banking info, address, emergency contact and a number of other things. Even gave my employees a heads up that their personal time wasn't used and would disappear at the end of the year.

Pros:

The GUI is very user-friendly. We're very happy with it across the board.

Cons:

While it is very user friendly, sometimes it takes a few minutes to figure why it was done the was it was. Once I figure out how it's done, I understand why it was set up this way.

Paycom is great for Managers on the GO!

Comments: We love that our managers can easily clock in/out at any location on their phone. This makes it easy when you work at several locations. Everything is easy to use, use friendly, organized, out team loves it!!

Pros:

We love that our managers can easily clock in/out at any location on their phone. This makes it easy when you work at several locations.

Cons:

Our only con has been that you have to be able to trust your employees not to abuse the fact that we can clock in and out on our phones, and that they aren't stealing time. But we haven't had this issue.