--- description: Get information about Flok price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Flok Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Loyalty Software](/directory/10031/customer-loyalty/software) > [Flok](/software/131017/flok) # Flok Canonical: https://www.capterra.in/software/131017/flok Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/131017/flok?page=2) > The only automatic mobile loyalty solution on the market. Our mobile marketing solution makes it surprisingly simple to build loyalty > > Verdict: Rated **2.8/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Flok? Brick \& Mortar businesses that rely on recurring foot traffic ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **2.8/5** | 17 Reviews | | Ease of Use | 3.1/5 | Based on overall reviews | | Customer Support Software | 2.8/5 | Based on overall reviews | | Value for Money | 2.6/5 | Based on overall reviews | | Features | 2.9/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Flok - **Founded**: 2011 ## Commercial Context - **Starting Price**: $19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Monthly and Annual savings plans available - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - CRM Software - Customer Activity Tracking - Loyalty Cards - Loyalty Program - Membership Management Software - Rewards Management ## Support Options - Chat ## Category - [Customer Loyalty Software](https://www.capterra.in/directory/10031/customer-loyalty/software) ## Alternatives 1. [Guusto](https://www.capterra.in/software/186209/guusto) — 4.9/5 (3441 reviews) 2. [RepeatMD](https://www.capterra.in/software/1049073/repeatmd) — 4.4/5 (190 reviews) 3. [Kangaroo](https://www.capterra.in/software/149363/kangaroo-rewards) — 4.9/5 (248 reviews) 4. [Smile.io](https://www.capterra.in/software/169446/smile-io) — 4.9/5 (67 reviews) 5. [Tango](https://www.capterra.in/software/146809/e-gift-card-rewards-and-incentives) — 4.8/5 (518 reviews) ## Reviews ### "Nice platform - didn't work out well for our type of business" — 4.0/5 > **Verified Reviewer** | *4 December 2018* | Veterinary Software | Recommendation rating: 7.0/10 > > **Pros**: Ease of use Analytics Punch Card Customer Communication Business App > > **Cons**: Price - a bit steep for a SMB Customer service could improve > > Implementation was a breeze, setting up our accounts was easy, and using the customer and business app is seamless. This product just wasn't a good fit for us in the medical space. ----- ### "FLOK for Customer Loyalty" — 5.0/5 > **David** | *25 October 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: It is a Rewards Program for Customer Loyalty that does not require carrying a card around. It is a very simple phone app, and it allows customers t swipe and track their repeat purchases. > > **Cons**: The app does require our customer to have their phone app read a code at the cash register to register their visit. It would be so much better if it automatically register their visit upon payment of their purchase without this additional step. > > We want to encourage repeat customer visits, and FLOK enables us to do this easily without the need for our customers to carry another membership card around in their wallet. ----- ### "Very poor\!" — 1.0/5 > **Ashley** | *28 November 2017* > > **Pros**: Really nothing\! Stopped using it after wasting time on it for months. I spent so much time explaining it to customers. > > **Cons**: WARNING\! Be carful of Flok\! For one, I bought a years worth of this service and stopped using after 6 months because it was NOT user friendly. As a small business owner it was more work than it ever was worth. I ended up spending so much time coaching my customers on how to use it and it just wasted so much time. Several customers complained about how confusing it was. So, I stopped using it. I figured I was out the money for the year, but oh well, won't do it again. However, the worst was yet to come. Little did I know they keep, without consent, the billing information of their customers on file. Which leaves their customers, most small business owners like me, vulnerable to hackers. They keep it on file because they hope their customers, like me, won't remember when their renewal is up and they can automatically bill them another year. They then will refuse to give a refund citing some fine print buried deep within their website, saying it must be cancelled before being charged. Once you are charged you are stuck with it and they refuse a refund, even if you don't want to use their sub par service. Could they have sent a courtesy email warning you before being charged \! Of course they could have. But do they? Absolutely not. Because they are hoping you won't notice and cancel and they will have an opportunity to steal from your small business. I would NOT recommend this Flok\! ----- ### "FLOK - for repeat customers & loyalty" — 5.0/5 > **Kathy** | *3 October 2019* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Ease of use, adaptable, minimal learning curve, accurate tracking, blasting messages to customers, great for multiple sites, integration with our POS. > > **Cons**: Limited available reporting. Have to contact company when issues arise. Stand alone. lack good marketing material to give customers, have to explain with almost every download \& install. > > We use FLOK to reward our loyal customers, and to send out marketing texts. ----- ### "Fantastic company" — 5.0/5 > **Bruce** | *9 January 2017* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: Ease of use and results. > > This is an incredible way to market your business and to get your customers returning. In this day and age, everybody is expecting some sort of reward for doing business with you and this is a fantastic way to reward them. Customer service is incredible I highly recommend this business. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/131017/flok?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/131017/flok) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data