--- description: Get information about Sprinklr price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sprinklr Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Social Media Marketing Software](/directory/30781/social-media-marketing/software) > [Sprinklr](/software/131274/sprinklr-platform) # Sprinklr Canonical: https://www.capterra.in/software/131274/sprinklr-platform Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/131274/sprinklr-platform?page=2) > Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale. > > Verdict: Rated **4.3/5** by 90 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Sprinklr? Cloud-based customer experience management solution that helps large enterprises manage content marketing, social media, paid advertising, website, and more via automation. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 90 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sprinklr - **Founded**: 2007 ## Commercial Context - **Starting Price**: $249.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hungary, India, Italy, Jersey, Luxembourg, Monaco, Netherlands, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Spain and 5 more ## Features - AI/Machine Learning - Activity Dashboard - Activity Planning - Advocate Management - Alerts/Notifications - Automated Responses - Automated Routing - Automatic Call Distribution - Brand Guidelines - Budgeting/Forecasting - CRM Software - Call Routing - Channel Management Software - Chatbot software - Collaboration Tools - Communication Management - Content Management Software (CMS) - Customer Experience Management - Customer History - Customer Support Software - Customizable Forms - Customizable Reports - Data Import/Export - Engagement Tracking - Event Management Software - Feedback Management - Inbox Management - Knowledge Base Management - Language Detection - Live Chat Software - Monitoring - Multi-Account Management - Multi-Campaign - Multi-Channel Communication - Multi-Channel Distribution - Multi-Language - Natural Language Processing - Negative Feedback Management - Performance Metrics - Queue Management - ROI Tracking - Real-Time Analytics - Reporting & Statistics - SMS Messaging - Search/Filter - Social Media Monitoring Software - Strategic Planning Software - Surveys & Feedback - Tagging - Workflow Management Software ... and 48 more features ## Integrations (58 total) - Adjust - Adobe Analytics - Adobe Commerce - Adobe Experience Manager - AppsFlyer - Aprimo Digital Asset Management - BL.INK - Bazaarvoice - Beckon - Bitly - Bynder - Canary - Canary - Corezoid Process Engine - Coveo Relevance Cloud ... and 43 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) ## Category - [Social Media Marketing Software](https://www.capterra.in/directory/30781/social-media-marketing/software) ## Related Categories - [Social Media Marketing Software](https://www.capterra.in/directory/30781/social-media-marketing/software) - [Social Media Management Software](https://www.capterra.in/directory/30939/social-media-management/software) - [Social Networking Software](https://www.capterra.in/directory/10043/social-networking/software) - [Social Media Monitoring Software](https://www.capterra.in/directory/31028/social-media-monitoring/software) - [Call Center Workforce Management software](https://www.capterra.in/directory/32607/call-center-workforce-management/software) ## Alternatives 1. [Instagram](https://www.capterra.in/software/210721/instagram) — 4.7/5 (5144 reviews) 2. [Snapchat for Business](https://www.capterra.in/software/210733/snapchat) — 4.6/5 (1133 reviews) 3. [Zoho Social](https://www.capterra.in/software/159351/zoho-social) — 4.7/5 (3388 reviews) 4. [HubSpot Marketing Hub](https://www.capterra.in/software/171840/hubspot-marketing) — 4.5/5 (6220 reviews) 5. [Mailchimp](https://www.capterra.in/software/110228/mailchimp) — 4.5/5 (17572 reviews) ## Reviews ### "Sprinklr The Good Social Media Management Tool" — 4.0/5 > **pankaj** | *18 June 2024* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: Exceptional customer service: Despite some limitations, Sprinklr's customer service is quick to respond and helpful in resolving any problems, with outstanding response times. and Sprinklr provides comprehensive reporting > > **Cons**: Some users have reported that the customer support team is not always helpful, and some times it takes a lot of time to export the data or any reports, and its interface is a little bit complicated to understand the features. > > work on customer support and development, which will not take more time to export the data. ----- ### "Amazing customer marketing platoform but super expensive\!" — 5.0/5 > **Gabriel** | *21 October 2024* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Excellent data inputs, ability to organize and analyze, while also provide rich insights over time. Amazing customer service and set-up support as well as ongoing abilities for incoming and outgoing digital and social content. > > **Cons**: Price. Way too expensive. Otherwise not much to complain about. > > Amazing brand management and digital/social marketing platform. Great support. But super expensive. ----- ### "Top of the class, cost to match" — 5.0/5 > **Chris** | *13 November 2025* | Printing | Recommendation rating: 7.0/10 > > **Pros**: Sprinklr is absolutely phenomenal as a tool for social listening, analytics, scheduling, and messaging across all of the channels we use. If you've used any tools similar, you'll be able to pick up and run with Sprinklr, but like most things I'd describe it as "easy to use, hard to master" The scheduling is robust, the analytics are full of great insights and customizable dashboards, and the listening is easy to handle even on small scale. Visual listening identifies posts using logos or other assets which makes proactive outreach simple. > > **Cons**: Sprinklr is one of the more expensive examples of these tools, unfortunately, but that can be expected with so many different modules and top of the line tools. There is definitely a learning curve, but not one that is strong enough to deter me. I would say there is so much, almost too much at times. It's wonderful to have so many tools in one place, but I often find myself underutilizing pieces. > > Overall, it's been a great experience with Sprinklr. We have found it to be incredibly useful to schedule, track, and impact. Customer support has been wonderful, onboarding was heavy for a small team but not impossible ----- ### "Sprinkler Review" — 4.0/5 > **Junior** | *23 December 2025* | Accounting Software | Recommendation rating: 7.0/10 > > **Pros**: Integrates social media management, engagement, listening, analytics, publishing, customer service, and AI-powered features . > > **Cons**: Setup can be complex and time-consuming; mixed reviews on support responsiveness. May be overkill (and too costly/complex) for small or mid-sized businesses. > > Sprinklr is highly regarded for enterprise-scale social and CX management, with strong analyst recognition and feature depth, but it often criticized for usability, cost, and suitability outside of large-scale operations. ----- ### "The Best Unified Customer Experience Management Platform." — 5.0/5 > **Dana** | *20 May 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Sprinklr's artificial intelligence is key. It uses advanced AI models, including generative AI, and relies on a large volume of historical customer interaction data. This enables it to automate processes, understand customer sentiment, anticipate trends, and provide intelligent responses or recommendations to agents. > > **Cons**: This platform has been completely satisfactory for me; I can't find any negative aspects to mention. > > Sprinklr's AI allows us to achieve superior accuracy in sentiment analysis and trend prediction. Its generative AI empowers our teams to create content and responses more efficiently, helping us understand our customers' real-time perception of our brand. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/131274/sprinklr-platform?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/131274/sprinklr-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data