--- description: Get information about Nixxis Contact Suite price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nixxis Contact Suite Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Nixxis Contact Suite](/software/131585/nixxis-contact-suite) # Nixxis Contact Suite Canonical: https://www.capterra.in/software/131585/nixxis-contact-suite > Nixxis enables seamless inbound \& outbound interaction while providing real time statistics to boost agents productivity. > > Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Nixxis Contact Suite? Companies looking to optimize the performance of their customer service or telesales teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 3 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Nixxis - **Founded**: 2006 ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Dutch, English, French, Polish, Portuguese, Romanian, Russian, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Activity Dashboard - Alerts/Escalation - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Call Transfer - Caller ID - Campaign Management Software - Communication Management - Contact Management Software - Customer History - Email Management Software - IVR - Inbound Call Center - Live Chat Software - Multi-Channel Communication - Outbound Call Center - Predictive Dialer Software - Queue Management - Reporting/Analytics - Third-Party Integrations - Workflow Management Software ## Integrations (3 total) - Microsoft Teams - Salesforce Starter - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Telemarketing Software](https://www.capterra.in/directory/31034/telemarketing/software) ## Alternatives 1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [inconnect](https://www.capterra.in/software/164772/omnichannel) — 3.9/5 (19 reviews) 3. [UJET](https://www.capterra.in/software/164070/ujet) — 4.6/5 (140 reviews) 4. [Five9](https://www.capterra.in/software/132405/five9) — 4.2/5 (481 reviews) 5. [CloudTalk](https://www.capterra.in/software/182004/cloudtalk) — 4.4/5 (268 reviews) ## Reviews ### "Actually quite a good product" — 5.0/5 > **Bronwen** | *21 October 2020* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: The interface is actually very nice to work with. things are really easy to understand and operate once you understand how and where everything fits together. Lots of dialler modes and easily customizable. I like the layout of campaigns and their activities and the management of it is really easy to use once you understand it. The reporting is also very nice. graphical representation and nice layouts etc. > > **Cons**: From a data management perspective, although I've used it for more than a year now, I still find the datamanagement quite confusing. I do see that it is extremely powerfull, however it would be much simpler to be able to deactive a list of leads by selecting it and unchecking a tick box for example, rather than trying to look for the import sequence and excluding the leads in some way which affects multiple queues etc.. Anyway, still a bit of a daily struggle at times. Especially when I have very specifc requests. ie, how do you see how many times a lead has been dialled? - export it? seems a bit of a long winded process. Maybe I need more training :) > > It's really a powerfull dialler. No doubt, when we got it, I did not know the extend that this dialler can go to. I recently attended a presentation on the Omnichannel side of things. I was blown away to know that Nixxis has the ability to go so far beyond our current imagination. So Definitly a powerfull dialler for the next level organization. ----- ### "Très bonne solution centre d'appels" — 4.0/5 > **Reda** | *24 August 2022* | Outsourcing/Offshoring | Recommendation rating: 8.0/10 > > **Pros**: Numérotation efficace - Workflow des contacts paramétrable > > **Cons**: Client lourd à déployer et téléphonie utilisateur à installer manuellement ----- ### "Great CTI tool but hard to learn and manage it." — 4.0/5 > **Steve** | *9 August 2013* > > We use Nixxis Contact Suite since 2010. We have 88 agents on it with 60% inbound/40% outbound. We really like the stability of the tool (compared to what we had before) and the versatility it offers in managing various activity per campaign, which is really unique in the industry. But, this system can do so many thing that our Administrators had difficulties understanding how it worked even after the 3-day Admin course they provide. We had to do a number of calls to their customer care for help still several month into the setting up of the software. Also it took them close to a year to deliver us a correct Administrator manual. But now we have it\! Like a new pair of shoe, it takes some time to get used to it\! ;-)) ## Links - [View on Capterra](https://www.capterra.in/software/131585/nixxis-contact-suite) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data