---
description: Get information about SupportBee price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SupportBee Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [SupportBee](/software/132028/supportbee)

# SupportBee

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> SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool for small businesses.
> 
> Verdict: Rated **4.4/5** by 34 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses SupportBee?

Lasting relationships are built on meaningful conversations, one at a time. SupportBee is designed to facilitate such conversations. We provide you with the right tools to craft personalized replies.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 34 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.4/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: SupportBee
- **Founded**: 2011

## Commercial Context

- **Starting Price**: $20.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Canada, United States

## Features

- Alerts/Escalation
- Call Center Management
- Collaboration Tools
- Customer Database
- Email Management Software
- Knowledge Base Management
- Macros/Templated Responses
- Queue Management
- Reporting/Analytics
- Third-Party Integrations

## Integrations (15 total)

- Asana
- Basecamp
- Capsule
- ClickUp
- Customer.io
- GitHub
- Highrise
- Insightly
- Jira
- Pipedrive
- Pivotal Tracker
- Slack
- Trello
- ValueOps
- Zoho CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)
- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)
- [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software)

## Alternatives

1. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
2. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [Intercom](https://www.capterra.in/software/134347/intercom) — 4.5/5 (1131 reviews)

## Reviews

### "Low-cost, simple and effective support management solution" — 4.0/5

> **Paul** | *29 September 2025* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: Supportbee provide a really simple, low cost solution for managing customer support for small businesses.
> 
> **Cons**: Thread management in the web UI is not ideal but it doesn't matter as there's no need to use it as the email integration is so simple.
> 
> Great support from the Supportbee team. We used supportbee for about 10 years, and never had an issue.

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### "Does part of the job but could be so much better" — 3.0/5

> **Cécile** | *7 October 2024* | Computer Software | Recommendation rating: 4.0/10
> 
> **Pros**: Possibility to manage incoming messages in teams, to see messages from all the teams, to assign messages to coworkers, to add comments. Support team answers quickly to questions.
> 
> **Cons**: Search feature is completely useless. Formatting a message properly is a nightmare, especially when copy/pasting formatted text. Snippets management is not user friendly. Filtering messages from a particular team if you are not a member of the team does not work as expected.

-----

### "Clear and easy set-up and workflow..." — 5.0/5

> **Andrew** | *25 November 2024* | Arts & Crafts | Recommendation rating: 9.0/10
> 
> **Pros**: What I like is that it fits my company size. I can work with it quite easy so I don't have to go through a big learning curve. My clients can easily leave a ticket through a button on my website and raise a question.
> 
> **Cons**: Maybe it can be expanded with a chat-function?
> 
> I like the easy set-up and I can start working with it right away. And it works professionally for my company.

-----

### "Support Bee Review" — 5.0/5

> **Rheanna** | *9 April 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: Highly responsive and knowledgeable staff.
> 
> **Cons**: The inability to select and snooze multiple emails at once.
> 
> We've had a great expereince with the SB staff. Everyone is friendly and quick to reply to our requests. Their platform is very easy to learn.

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### "The Ultimate Support Companion" — 5.0/5

> **Derrick** | *20 May 2024* | Program Development | Recommendation rating: 9.0/10
> 
> **Pros**: I quickly assigned a customer's problem to the right team member and tracked it until it was fixed.
> 
> **Cons**: I wish the reporting tools were more detailed for better insights into our support performance.

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## Links

- [View on Capterra](https://www.capterra.in/software/132028/supportbee)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/132028/supportbee> |
| de-AT | <https://www.capterra.at/software/132028/supportbee> |
| de-CH | <https://www.capterra.ch/software/132028/supportbee> |
| en | <https://www.capterra.com/p/132028/SupportBee/> |
| en-AE | <https://www.capterra.ae/software/132028/supportbee> |
| en-AU | <https://www.capterra.com.au/software/132028/supportbee> |
| en-CA | <https://www.capterra.ca/software/132028/supportbee> |
| en-GB | <https://www.capterra.co.uk/software/132028/supportbee> |
| en-IE | <https://www.capterra.ie/software/132028/supportbee> |
| en-IL | <https://www.capterra.co.il/software/132028/supportbee> |
| en-IN | <https://www.capterra.in/software/132028/supportbee> |
| en-NZ | <https://www.capterra.co.nz/software/132028/supportbee> |
| en-SG | <https://www.capterra.com.sg/software/132028/supportbee> |
| en-ZA | <https://www.capterra.co.za/software/132028/supportbee> |
| fr | <https://www.capterra.fr/software/132028/supportbee> |
| fr-BE | <https://fr.capterra.be/software/132028/supportbee> |
| fr-CA | <https://fr.capterra.ca/software/132028/supportbee> |
| fr-LU | <https://www.capterra.lu/software/132028/supportbee> |

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