---
description: Get information about ZynTrail price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ZynTrail Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [ZynTrail](/software/1322518/ZynTrail)

# ZynTrail

Canonical: https://www.capterra.in/software/1322518/ZynTrail

> Help desk with its own phone system: email, calls, WhatsApp, Messenger, Instagram and website chat as tickets. Priced per team.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses ZynTrail?

Small and midsize companies, answering customers by email, phone and messaging apps

## About the vendor

- **Company**: Dedilayer

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: ZynTrail is priced per team, not per agent. Three plans from €35 to €149 a month (excl. VAT) cover teams of up to 3, 10 and 25 agents. Enterprise has no limit on the number of agents or mailboxes, includes telephony, and is priced on request. Yearly billing costs the price of ten months. Onboarding and setup are free on every plan. Every plan starts with a 30-day free trial of the Pro features, without telephony.
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Bulgarian, English, Russian
- **Available Countries**: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova and 14 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)

## Alternatives

1. [ManageEngine ServiceDesk Plus](https://www.capterra.in/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews)
2. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2216 reviews)
3. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3487 reviews)
4. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.6/5 (803 reviews)
5. [Vision Helpdesk](https://www.capterra.in/software/102230/vision-helpdesk) — 4.6/5 (49 reviews)

## Links

- [View on Capterra](https://www.capterra.in/software/1322518/ZynTrail)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10267346/ZynTrail/> |
| en-AE | <https://www.capterra.ae/software/1322518/ZynTrail> |
| en-AU | <https://www.capterra.com.au/software/1322518/ZynTrail> |
| en-CA | <https://www.capterra.ca/software/1322518/ZynTrail> |
| en-GB | <https://www.capterra.co.uk/software/1322518/ZynTrail> |
| en-IE | <https://www.capterra.ie/software/1322518/ZynTrail> |
| en-IL | <https://www.capterra.co.il/software/1322518/ZynTrail> |
| en-IN | <https://www.capterra.in/software/1322518/ZynTrail> |
| en-NZ | <https://www.capterra.co.nz/software/1322518/ZynTrail> |
| en-SG | <https://www.capterra.com.sg/software/1322518/ZynTrail> |
| en-ZA | <https://www.capterra.co.za/software/1322518/ZynTrail> |

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