--- description: Get information about Five9 price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Five9 Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Five9](/software/132405/five9) # Five9 Canonical: https://www.capterra.in/software/132405/five9 Page: 1 / 21\ Next: [Next page](https://www.capterra.in/software/132405/five9?page=2) > Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. > > Verdict: Rated **4.2/5** by 481 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Five9? Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 481 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Five9 - **Location**: San Ramon, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: $159.00 - **Pricing model**: Other - **Pricing Details**: Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Portuguese, Spanish - **Available Countries**: Brazil, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Notifications - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Recording Software - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking Software - Call Transcription - Campaign Management Software - Chatbot software - Customer Experience Management - Customizable Templates - Dashboard Software - Data Visualization Software - Employee Coaching Tools - Employee Scheduling Software - Event Triggered Actions - Feedback Management - File Transfer - For Call Centers - IVR - KPI Monitoring - Labor Forecasting - List Management - Multi-Channel Communication - Multi-Channel Data Collection - Multiple Scoring Models - Negative Feedback Management - Power Dialer - Predictive Dialer Software - Quality Management Software - Queue Management - Recording - Reporting/Analytics - SIP Trunking - Survey/Poll Management - Surveys & Feedback - Text Analysis Software - Third-Party Integrations - VoIP Software - Workflow Management Software - Workforce Management Software ... and 16 more features ## Integrations (16 total) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - SugarCRM - Velocify - Zendesk Suite - Zoho CRM ... and 1 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) - [Telemarketing Software](https://www.capterra.in/directory/31034/telemarketing/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (862 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1755 reviews) 5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Reviews ### "Five9 cloud phone" — 3.0/5 > **Amitabh** | *19 November 2024* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: 1. Easy to integrate with any ticketing tool. It is added as a plugin and is easy to use and manage. 2. You can setup from station based on Gateway or any id that you configured. 3. Proper reporting of incoming and outbound calls. > > **Cons**: 1. Automatic logout from the machines if you are not there for even 5 minutes. 2. Voice quality is not that much clear and good. 3. Very slow and time taking to start in the day. > > We are using Five9 as a cloud contact support platform to call and interact with our customers. It is not that much efficient as we expected. Frequent session logout and audio quality issues cause trouble in doing work. ----- ### "A way to communicate," — 3.0/5 > **Bharath** | *3 December 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 1. Integeration is easy and convinient of Five9. 2. Customer support team is really helpful and provides timely resolutions. 3. Helps to grab real time records to see calls and chats. > > **Cons**: 1. Laggy in performance. 2. There is no information whenever a call recieved it is automatically started and ended. 3. Sometimes we saw gaps in records data as well. > > Using this as a cloud contact center to make and receive calls and to make records and live tracks of all outbound and inbound calls. ----- ### "Manage Your Call Center with Ease Using Five9" — 4.0/5 > **Verified Reviewer** | *18 January 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It provides strong reporting capabilities and an easy-to-use interface to assist track KPIs and effectively manage time. Additionally, it makes it simple to gather client feedback and manage calls without any lags, guaranteeing excellent communication during calls. > > **Cons**: While using it, I didn't run into any major problems or bugs. ----- ### "Customer Interaction software" — 3.0/5 > **Sanchita** | *29 August 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 1. Very reliable software to use. 2. Very clear with the profile options to put as active and inactive. 3. No lag or issues came in between the discussions. 4. Voice mail by customers, messages are all just great features to deal. > > **Cons**: 1. Issues come with deployment and number of errors. 2, There is no notification or option to receive the call, it directly auto receives the call, and the customer starts saying hello. 3. Difficulty in understanding the call history records. > > We are using this as a point of contact for our customers, it helps us to make the process smoother by contacting them directly. Making calls, receiving calls, putting our profile on busy, maintaining contact list are some things which help us a lot. ----- ### "Junk software" — 1.0/5 > **Shahriar** | *27 March 2025* | Food & Beverages | Recommendation rating: 0.0/10 > > **Pros**: Nothing to like about system with too many prolems. > > **Cons**: Not friendly and too many defects with unusual operations. > > For last few moths that our company got this service, almost 12 different defects. ----- Page: 1 / 21\ Next: [Next page](https://www.capterra.in/software/132405/five9?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/132405/five9) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data