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What Is Pipedrive?

Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 100,000+ paying customers spanning 179 countries, sales teams are drawn in by our CRM's simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling, with a CRM software that's both agile and powerful.

Who Uses Pipedrive?

Sales teams and small businesses looking for a simple yet powerful sales tool to help them stay organized.

Pipedrive Software - Pipedrive helps you keep track of your deal progress by providing you with information about your deals based on what pipeline stage they occupy in your pipeline view.  The pipeline stages are defined by an admin user in the company Pipedrive account.
Pipedrive Software - Staying organized and keeping track of your activities is key to keeping your sales moving and making sure you get those all-important wins. To help you manage this, Pipedrive has the calendar view!
Pipedrive Software - When selling, you may need to have a visual representation of the history of your activities with a specific contact. For that, you can use Pipedrive's contacts timeline view.
Pipedrive Software - Pipedrive's Leads Inbox is a separate inbox to keep your leads in before they become deals. Once you decide which leads can be qualified, you can easily convert them to deals and add them directly into your pipeline to start your sales process.
Pipedrive Software - In Pipedrive, the ongoing transaction you are pursuing with a person or organization is tracked as a deal, which is processed through the stages of your pipeline until it is either WON or LOST.

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Pipedrive Reviews for Indian Users

Average score

Overall
4.5
Ease of Use
4.5
Customer Service Software
4.4
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Mansur
Mansur
Product Manager in Türkiye
Verified LinkedIn User
Business Supplies & Equipment, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Pipedrive: A Comprehensive Tool for Managing Customer Relationships, Tracking Sales, and Organizing

5.0 last year

Comments: Overall, it is a great tool for businesses of any size that need to manage customer relationships, track sales, and organize marketing campaigns.

Pros:

It offers a lot of features that can be used to help manage customer relationships, track sales, and organize marketing campaigns. It is a great tool for managing customer relationships because it allows you to keep track of all customer information and interactions in one place. It also allows you to set up automated tasks, follow-ups and reminders, as well as track all sales activities. Additionally, it offers a variety of analytics and reporting tools to help you gain insights into your sales process.

Cons:

It is not very user-friendly, especially for those who are new to the software. Also, it is quite expensive and updates can be slow. However, if you are willing to invest in the software, it can be beneficial for managing customer relationships, tracking sales, and organizing marketing campaigns.

Pipedrive Response

last year

Hey Mansur, We truly appreciate your insights! We will make sure to forward this feedback to our dedicated teams for consideration in future improvements. If there is anything we can help with, let us know and we will be more than happy to help!

Giovanni
Data Scientist in Brazil
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

A cost-effective CRM solution for businesses with small sales teams

4.0 3 weeks ago New

Pros:

I like how easy it is to start an operation and gain insights from the deals pipeline. Pipedrive also offers tons of content to introduce and maintain your knowledge about SalesOps and what fits best with your deals workflow. You'll be able to integrate it with almost all the relevant tools for data analysis. Even when it's not native to Pipedrive, you can find the right solution on the marketplace.

Cons:

I don't like how the dashboards are structured, eventually we started using other tools and in-house solutions. It gets confusing when you start to create one dash after another... if you don't keep track of it and clean any unnecessary dashboard, you'll find yourself lost among all the legacy charts you created before. But, as long as you keep things organized, you have a great tool to work with.

Roberta
Roberta
Head of Operations in US
Verified LinkedIn User
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Scripted service. Not customer friendly

1.0 2 weeks ago New

Comments: After our original Administrator left the company, Pipedrive made it impossible for us to change the Administrator on our account, yet they continued to charge our credit card. Repeat attempts to get their assistance, to get them to stop charging us, were met with scripted responses explaining how they can't help me and the only way to resolve this was by getting our credit card company involved. After 10 months and an escalation to the CEO, CFO and COO, with a final "sorry, we can't help you", we figured out a way to stop them.

Pros:

Absolutely nothing. We weren't able to use it for the past 10 months.

Cons:

The service - from the top down; Pipedrive needs to take a hard look at its service. There is no question that your approach is not a customer centric one. Instead, you implement policies, procedures, and scripted responses that work to ensure your staff and the company as a whole will not succeed in today's environment which requires both critical thinking and a common sense approach.

Luis
Head of Sales in US
Financial Services Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Pipedrive for a Fintech Company

5.0 2 weeks ago New

Comments: It is been very positive and intuitive. Fast deployment and easy to manage.

Pros:

It is a fast and intuitive setup to start. If you have sales know-how, it is going to be an easy adaptation. The integrations also work well.

Cons:

I think the user view with too many possible added features makes it a bit confusing. Maybe that should be just for administrative roles.

Ben
General Manager in Canada
Wholesale, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Not Bad overall but not the most user friendly

4.0 3 weeks ago New

Comments: Overall decent CRM and decent value. Not ideal for Shopify store owners unless you're technically proficient to set up complicated triggers through Zapier. Activity scheduling isn't the most user friendly or intuitive but email tracking is very good and easy to link to deals in a number of ways.

Pros:

Easy-ish to sync with my Shopify store and integrate with other programs. Good for tracking emails and contact with certain deals when using the Pipedrive email functionality.

Cons:

Not hte most user friendly, some of the older members of our team struggle a bit. Many useful features behind a heavy paywall. Would prefer a smoother link to Shopify, without Zapier.