--- description: Get information about Pipedrive price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pipedrive Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Sales Performance Management software](/directory/33455/sales-performance-management/software) > [Pipedrive](/software/132666/pipedrive) # Pipedrive Canonical: https://www.capterra.in/software/132666/pipedrive Page: 1 / 124\ Next: [Next page](https://www.capterra.in/software/132666/pipedrive?page=2) > Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more. > > Verdict: Rated **4.5/5** by 3062 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Pipedrive? Designed for sales teams in small and mid-sized businesses, the cloud-based sales tool helps teams stay organized. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3062 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pipedrive - **Location**: London, UK - **Founded**: 2010 ## Commercial Context - **Starting Price**: $19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pipedrive offers four main CRM plans: Lite, Growth, Premium, and Ultimate. We recommend that you carefully evaluate your business needs and consider the features offered in each plan before deciding which CRM pricing model to choose. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Dutch, English, Estonian, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Argentina, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Cambodia, Cameroon and 118 more ## Features - AI/Machine Learning - Activity Tracking - Appointment Management - Automated Responses - CRM Software - Campaign Management Software - Chatbot software - Click Tracking - Client Tracking - Collaboration Tools - Communication Management - Customer Database - Customer History - Customer Segmentation - Data Entry Software - Donor Management - Drag & Drop - Email Management Software - Email Marketing Software - Email Tracking Software - Feedback Management - For Financial Institutions - For Insurance Industry - Goal Setting/Tracking - Interaction Tracking - Landing Pages/Web Forms - Lead Engagement - Lead Generation Software - Marketing Automation Software - Mobile Access - Multi-Channel Data Collection - Natural Language Processing - Onboarding Software - Online Forms - Patient Communications - Performance Management - Performance Metrics - Personalization Software - Real-time Consumer-facing Chat - Sales Activity Management - Sales Reports - Scheduling Software - Search/Filter - Subscriber Management - Survey/Poll Management - Task Management Software - Time on Site Tracking - Transcripts/Chat History - Usage Tracking/Analytics - Visual Analytics ... and 70 more features ## Integrations (96 total) - APIANT - Act-On - ActiveCampaign - ActiveDEMAND - ActiveIQ - Acuity Scheduling - Aircall - Apollo.io - Asana - Bedrock Data - Calendly - CallHippo - Callmaker - Crossbeam - Cyclr ... and 81 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Sales Performance Management software](https://www.capterra.in/directory/33455/sales-performance-management/software) ## Related Categories - [Sales Performance Management software](https://www.capterra.in/directory/33455/sales-performance-management/software) - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.in/directory/12/sales-force-automation/software) - [AI Sales Assistant Software](https://www.capterra.in/directory/34135/ai-sales-assistant/software) - [Contact Management Software](https://www.capterra.in/directory/30016/contact-management/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [HubSpot CRM](https://www.capterra.in/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 3. [Zoho CRM](https://www.capterra.in/software/155928/zoho-crm) — 4.3/5 (7003 reviews) 4. [Bigin by Zoho CRM](https://www.capterra.in/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 5. [Kylas Sales CRM](https://www.capterra.in/software/210630/kylas) — 4.8/5 (629 reviews) ## Reviews ### "Streamlines Sales Processes" — 4.0/5 > **Ava** | *9 November 2024* | Program Development | Recommendation rating: 8.0/10 > > **Pros**: I was able to easily track deals by moving them through different stages on the pipeline, which helped me close sales faster. > > **Cons**: Customization options for reports are limited. > > Overall, it simplifies managing sales leads and pipelines, making it easier to focus on closing deals rather than admin tasks. ----- ### "An intuitive, high-impact CRM that keeps our sales team focused and efficient" — 5.0/5 > **Marquita** | *4 August 2026* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: Pipedrive’s standout feature is its visual Kanban board, which makes tracking deals across different stages incredibly clear through an intuitive drag-and-drop interface. The platform excels at activity-focused selling, ensuring reps stay on track with automated prompts for the next step in every deal. Additionally, the smart workflow automation is a major time-saver, handling follow-up emails and task creation automatically. The seamless email integration with Outlook and Gmail keeps all communication centralized, while the high level of customization allows for pipeline adjustments without any technical expertise. > > **Cons**: While the interface is clean and user-friendly, the reporting features can feel somewhat limited for highly complex enterprise-level analytics. Additionally, some users may find that the depth of the automated workflows requires a learning curve to set up perfectly for intricate sales processes. > > Pipedrive has been a game-changer for our sales process. It strikes an excellent balance between being feature-rich enough to manage complex workflows and simple enough to adopt quickly across the team. It has significantly reduced manual data entry and helped us maintain a much higher level of deal visibility. ----- ### "Pipedrive Keeps Us Organized" — 5.0/5 > **Emily** | *16 October 2025* | Construction software | Recommendation rating: 9.0/10 > > **Pros**: Pipedrive allows me to keep track of various projects in various stages throughout the project life going through a plethora of departments. > > **Cons**: The search feature, as silly as this sounds, while it works fine, I wish it would have more filter options so I wouldn't have to scroll endlessly. > > I have a positive experience with Pipedrive in the years I have been using it. It allows for a lot of information to be stored. ----- ### "Good Until Something Goes Wrong" — 1.0/5 > **Dovilė** | *28 May 2026* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Easy to use interface, good deal pipeline visualization, and useful automation features for small sales teams. > > **Cons**: Poor ownership of customer issues and misleading handling of feature access. Very disappointed that the issue was never properly resolved. > > Very disappointing customer experience regarding feature transparency and support. We specifically selected our plan after discussing our requirements with the sales team, including access to one shared/team inbox, which we then used successfully for months. After following support instructions to reconnect the account due to an email sending issue, the feature was suddenly removed and locked behind a more expensive plan upgrade. Instead of taking ownership of the situation, support repeatedly pushed upgrade options and offered only a temporary free trial of the higher plan as a “gesture of goodwill.” The whole experience felt misleading and poorly handled. What is concerning is that if this situation was caused by a system bug or internal mistake, it apparently went unnoticed for months until we encountered an email issue and contacted support. Following instructions from their AI bot to disconnect and reconnect the account resulted in losing access to a feature we had already been actively using for months. Situations like this raise questions to me about how reliably other system issues are monitored and handled — especially when businesses trust the platform with important operational and customer data. ----- ### "Easy to navigate CRM" — 4.0/5 > **Hayley** | *22 May 2026* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: I like the separation between leads and deals. The swim lane layout for deals is easy to track and gives great visibility. > > **Cons**: The email integration has never quite worked how I’ve needed it to and I had issues with deliverability ----- Page: 1 / 124\ Next: [Next page](https://www.capterra.in/software/132666/pipedrive?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/132666/pipedrive) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data