--- description: Get information about ServiceTrade price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceTrade Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [ServiceTrade](/software/132690/servicetrade-commercial) # ServiceTrade Canonical: https://www.capterra.in/software/132690/servicetrade-commercial Page: 1 / 15\ Next: [Next page](https://www.capterra.in/software/132690/servicetrade-commercial?page=2) > Cloud-based FSM tool designed for commercial HVAC, mechanical, and fire contractors that enhances technician productivity and sales. > > Verdict: Rated **4.6/5** by 342 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceTrade? It is designed for commercial mechanical and fire contractors, HVAC contractors, fire protection services, mechanical service providers, refrigeration contractors, and electrical service providers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 342 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceTrade - **Location**: Durham, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Alerts/Notifications - Availability Management - Billing & Invoicing - Calendar Management - Compliance Management - Contact Database - Contract/License Management - Contractor Database - Customer Database - Customer Management - Dispatch Management - Document Management Software - Electronic Payments - Electronic Signature - For Commercial and/or Industrial Electrical Contractors - GPS - Inventory Management Software - Invoice Management - Job Management - Job Tracking - Maintenance Scheduling - Mobile Access - Mobile App - Online Time Clock - Payment Collection in the Field - Preventive Maintenance Software - Quotes/Estimates - Real-Time Data - Real-Time Updates - Reminders - Reporting & Statistics - Routing - Scheduling Software - Self Service Portal - Service History - Technician Management - Third-Party Integrations - Time Tracking Software - Work Order Management ## Integrations (15 total) - Acumatica Cloud ERP - ComputerEase - FOUNDATION - Google Calendar - Microsoft Excel - NetSuite - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Sage 100 - Sage 300 - Sage Accounting - Sage Intacct - WordPress - Zapier ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [Field Service Management Software](https://www.capterra.in/directory/10009/field-service-management/software) ## Related Categories - [Field Service Management Software](https://www.capterra.in/directory/10009/field-service-management/software) - [Service Dispatch Software](https://www.capterra.in/directory/30059/service-dispatch/software) - [HVAC System](https://www.capterra.in/directory/30107/hvac/software) - [Work Order Software](https://www.capterra.in/directory/30785/work-order/software) - [Electrical Contractor Software](https://www.capterra.in/directory/31006/electrical-contractor/software) ## Alternatives 1. [FieldPulse](https://www.capterra.in/software/153475/fieldpulse) — 4.6/5 (445 reviews) 2. [Jobber](https://www.capterra.in/software/127994/jobber) — 4.6/5 (1456 reviews) 3. [Connecteam](https://www.capterra.in/software/153140/connecteam) — 4.6/5 (5213 reviews) 4. [BuildOps](https://www.capterra.in/software/194155/buildops) — 4.4/5 (177 reviews) 5. [Fieldd](https://www.capterra.in/software/203654/fieldd) — 5.0/5 (142 reviews) ## Reviews ### "Strong field service platform for scheduling and operations management" — 4.0/5 > **Naman** | *13 May 2026* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: What I like best about ServiceTrade is how it streamlines field service operations by combining scheduling, dispatching, customer communication, and reporting in one platform. It’s especially helpful for keeping technicians and office teams aligned in real time, while the customer portal and automated updates improve transparency and service experience. The mobile accessibility and detailed job tracking also make operations more efficient and easier to manage. > > **Cons**: Some downsides of ServiceTrade are that it can feel complex to set up initially, especially for teams with custom workflows or smaller operations. Users often mention limited customization in certain forms and reports, occasional mobile app glitches, and dependence on a stable internet connection for field teams. It can also become costly as advanced features or additional support are added, so for some businesses the overall setup and scaling cost may feel higher than expected. > > My overall experience with ServiceTrade has been positive because it brings scheduling, dispatching, work orders, customer communication, and reporting into one platform, which makes field operations much easier to manage. It improves coordination between office staff and technicians, reduces paperwork, and gives real-time visibility into jobs and service history. While the setup can take some time and occasional glitches happen, it’s generally a reliable solution that improves workflow efficiency, service tracking, and customer communication for field service teams. ----- ### "Great scheduling Tool\!" — 4.0/5 > **Darlena** | *24 January 2025* | Construction software | Recommendation rating: 9.0/10 > > **Pros**: The ease of using the system. Being able to see the technician in real time, their location and on site and off site times. Quoting is also made simple thru Service Trade as well. > > **Cons**: That it can lag at times, and that you cannot access the email from the pop up. > > It's a great experience. I love trying new apps and this is a great tool for our business. ----- ### "Satisfied Service Trade User" — 5.0/5 > **John** | *1 October 2025* | Construction software | Recommendation rating: 9.0/10 > > **Pros**: Customer service is top notch. The efficiency of the software has increased profits. Dispatch board is helping with scheduling and keeping track of technicians and jobs > > **Cons**: Software favours US based companies and we are in Canada. Could use more customization of work acknowledgments and assets. > > Wonderful. Easy to learn and use. Service trade staff are always there to help with any issues. Prompt replies and friendly attitudes. ----- ### "Service Trade review from Sterling Fire" — 5.0/5 > **Jerry** | *1 April 2025* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: With ST we are able to fully run our business with the easy of customer locations, ticket prep, quoting and invoicing all in the same place. > > **Cons**: The field techs with non-ios mobile devices have some minor problems with the mobile app, but we manage work-arounds for them. > > We are a huge fan of ST. I continually push this product to other fire service providers that I know as well as other field service providers. It has been the greatest addition to our business. ----- ### "ServiceTrade is the way to Go" — 5.0/5 > **Dusty** | *16 April 2025* | Mechanical or Industrial Engineering | Recommendation rating: 3.0/10 > > **Pros**: The app makes my day to day service field manageable. I have a to do list for my inquiry the day before > > **Cons**: I dislike the web and or the app availability to ServiceTrade. Would prefer the app only to be accessible > > My take home experience is the app is great and worth every penny. I’m pleased that what I need to show our customer ServiceTrade makes it easy to do ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.in/software/132690/servicetrade-commercial?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/132690/servicetrade-commercial) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data