--- description: Get information about Freshservice price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.in/software/132997/freshservice Page: 1 / 27\ Next: [Next page](https://www.capterra.in/software/132997/freshservice?page=2) > Freshservice is a cloud-based help desk solution that helps businesses manage IT assets, inventory data, product releases, and more. > > Verdict: Rated **4.5/5** by 642 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshservice? Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 642 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Tracking Software - Assignment Management - Audit Management - Barcode/Ticket Scanning - Catalog Management - Change Management Software - Change Planning - Chat/Messaging - Collaboration Tools - Configuration Management - Content Management Software (CMS) - Corrective and Preventive Actions (CAPA) - Customizable Forms - Customizable Templates - Dashboard Software - Disaster Recovery software - Electronic Signature - Full Text Search - IT Asset Tracking - Incident Management Software - Incident Reporting - Inventory Management Software - Issue Management - Knowledge Base Management - Knowledge Management Software - License Management Software - Multi-Channel Communication - Multi-Language - Patch Management Software - Project Tracking Software - Real-Time Chat - Real-Time Monitoring - Relationship Mapping - Release Management - Remote Access/Control - Remote Monitoring & Management - Renewal Management - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Survey/Poll Management - Task Management Software - Templates - Ticket Management - Workflow Management Software ... and 41 more features ## Integrations (51 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 36 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software) - [IT Management Software](https://www.capterra.in/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software) - [IT Service Software](https://www.capterra.in/directory/30672/it-service/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3396 reviews) 2. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2209 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4066 reviews) 4. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (292 reviews) 5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1748 reviews) ## Reviews ### "A Versatile ITSM Solution for Long-Term Business Growth" — 5.0/5 > **Shivraj** | *15 January 2026* | Mechanical or Industrial Engineering | Recommendation rating: 9.0/10 > > **Pros**: 1. Customisation is very easy without any coding. 2. Analytics option is also great features. 3. Smart filtering options > > **Cons**: 1. Agent responses are not coming while exporting the tickets. 2. Descriptions field for service tickets is not proper > > I have been using Freshservice for over five years as both an IT agent and an administrator. I’ve made many customizations based on our business requirements, which have been very beneficial for our company. It is a truly great product with excellent service. ----- ### "Freshservice" — 4.0/5 > **Nathan** | *2 October 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: I liked to layout of the ticketing system and how easy it is to go back and look at previous tickets, I also like the Reporting and tracking so i can keep on top of the work that my staff to. There is also a lot of integration into freshservice > > **Cons**: Maybe the filters but they aren't too bad once you get used to them, my staff often will have filters set to open, their tickets and unassigned so if i have a staff member away no one will look at their tickets unless i flag it with then, but again this is more of a user issue than software ----- ### "IT-Systemadministrator" — 5.0/5 > **Andre** | *16 January 2026* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: It is very easy and intuitive to use. The setup and mapping of processes works great. It can also be used very flexibly for a wide variety of topics. > > **Cons**: Sometimes it takes a while for translations, especially into German, to be displayed cleanly and correctly, which can sometimes lead to confusion. > > Freshservice has made us more efficient as an internal IT department. We have been able to improve our workflows and create a central environment where all relevant IT information is bundled together. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 February 2025* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Cons**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "Best ITSM tool on the market" — 5.0/5 > **Alexander** | *12 February 2026* | Computer & Network Security | Recommendation rating: 7.0/10 > > **Pros**: Freshservice is not over-architected like some products, and it’s simple and easy to get using right away. The interface is clean, straightforward, and doesn’t require a lot of training to become productive quickly. > > **Cons**: Custom workflows can be a little limiting on the base tier, especially if you need more advanced automation, but nothing show stopping. For most standard ITSM needs, it still works well overall. > > Overall, I have loved using Freshservice. Getting users to submit ticket is painless compared to our old Dynamics based in house ticketing tool. ----- Page: 1 / 27\ Next: [Next page](https://www.capterra.in/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data