--- description: Get information about Freshservice price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [IT Service Management (ITSM) Tools ](/directory/30676/itsm/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.in/software/132997/freshservice Page: 1 / 30\ Next: [Next page](https://www.capterra.in/software/132997/freshservice?page=2) > Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences. > > Verdict: Rated **4.5/5** by 716 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshservice? Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 716 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Tracking Software - Assignment Management - Catalog Management - Change Management Software - Change Planning - Chat/Messaging - Collaboration Tools - Configuration Management - Content Management Software (CMS) - Corrective and Preventive Actions (CAPA) - Customizable Forms - Customizable Templates - Disaster Recovery software - Documentation Management - Electronic Signature - Full Text Search - IT Asset Tracking - IT Reporting - Incident Management Software - Incident Reporting - Inventory Management Software - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - License Inventory - License Tracking - Multi-Channel Communication - On Call Scheduling - Patch Management Software - Pre-built Templates - Process/Workflow Automation - Project Tracking Software - Real-Time Chat - Real-Time Monitoring - Relationship Mapping - Remote Access/Control - Remote Monitoring & Management - Renewal Management - Risk Assessment - Secure Data Storage - Self Service Portal - Status Tracking - Survey/Poll Management - Task Management Software - Templates - Ticket Management ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software) - [IT Management Software](https://www.capterra.in/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software) - [IT Service Software](https://www.capterra.in/directory/30672/it-service/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 2. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3427 reviews) 4. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1782 reviews) ## Reviews ### "Excellent ITSM Solution for Efficient Support Management" — 5.0/5 > **Rakesh** | *27 April 2026* | Computer Networking | Recommendation rating: 10.0/10 > > **Pros**: Freshservice offers an intuitive and user-friendly interface that makes ticket management simple and efficient. It helps streamline IT support operations with automation, customizable workflows, and SLA management. > > **Cons**: Some advanced customizations and integrations can be complex to configure initially. Pricing may be higher for smaller organizations when additional features are required. Reporting customization could be improved further, and occasional minor delays may occur with large data loads. > > Our overall experience with Freshservice has been very positive. It has significantly improved our service desk efficiency, asset management, and response times. The automation features reduce manual effort, while the clean interface makes adoption easy for the team. ----- ### "Good support tool for handling day-to-day IT and network issues" — 5.0/5 > **Shubham** | *4 April 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: What I like is how it keeps everything in one place when handling issues. For network-related tickets, having proper details and history helps a lot during troubleshooting. It’s easy to check updates, assign tasks, and follow up without confusion. The system also helps reduce back-and-forth communication between teams. > > **Cons**: Sometimes it takes time to adjust things based on how we actually work, especially when customizing workflows. Also, while handling multiple tickets together, it can feel a bit slow. Reporting is there, but getting exactly what we need requires some effort. > > In day-to-day work, it has been helpful in managing requests and keeping track of ongoing issues. It gives better visibility compared to manual tracking or emails. From a network support side, it helps in maintaining proper records and makes coordination easier when multiple teams are involved. Once everything is set, it runs smoothly. ----- ### "Good Tool for Daily IT Management" — 5.0/5 > **Akil** | *26 March 2026* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Freshservice is how organized and reliable it feels in day-to-day operations. Managing tickets is very straightforward and the system helps keep everything in one place without confusion. The automation features have saved us a lot of time by handling repetitive tasks, which allows the team to focus on more important issues. The interface is clean and easy to understand, even for new users, which reduces training effort. I also found the reporting quite useful for tracking performance and identifying areas where we can improve. Overall, it brings structure and clarity to IT service management. > > **Cons**: One area where Freshservice could improve is in advanced customization. While basic setup is simple, making deeper changes sometimes requires extra effort or support. There are also occasional minor bugs or delays, especially when handling larger workflows, though they are not frequent. Additionally, pricing can feel a bit on the higher side as you scale and need more advanced features. > > Overall, my experience with Freshservice has been very positive. It has helped us bring better control and consistency into our IT operations. The platform makes it easier to manage workloads, track issues, and ensure accountability across the team. From an Assistant Manager perspective, it has improved visibility into daily activities and team performance, which is very important. While there are a few areas for improvement, the benefits clearly outweigh the drawbacks. It’s a dependable tool that supports both efficiency and team collaboration in a practical way. ----- ### "Freshdesk Excellent experience review" — 5.0/5 > **Reenoy** | *26 April 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Over all product is very good and we are using this Freshdesk portal across five years and the we have 600+ Employees we are managed on this portal for service desk we are personally recommended to other sister company for customer support and ticket management > > **Cons**: this product cons are not so much but this product is easy to use for technical team and non technical are not using without IT guidance > > We are using the app on 5years in our company tenant and we didn't get any glitch in the Freshdesk service to Improvement and Efficiency this product is value for money and we are also recommended other companies also. ----- ### "Structured IT service management tool for better team control and visibility" — 5.0/5 > **Kartik** | *31 March 2026* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: From a management point of view, Freshservice brings good structure to support operations. It helps in organizing tickets, tracking team workload, and maintaining visibility across ongoing issues. SLA and automation features reduce manual follow-ups and help the team stay consistent. It also makes it easier to monitor performance and ensure requests are handled on time. > > **Cons**: Initial setup and aligning workflows with internal processes can take some effort. Reporting is useful but could be more flexible for deeper analysis. Also, pricing can become a consideration when the team size increases. > > Overall, the experience has been stable and reliable. It has improved how we manage support requests and allocate work within the team. From a managerial perspective, it gives better control over operations, helps track SLAs, and supports smoother day-to-day functioning. Once properly configured, it integrates well into the workflow and reduces operational gaps. ----- Page: 1 / 30\ Next: [Next page](https://www.capterra.in/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data