--- description: Get information about Alemba Service Manager price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alemba Service Manager Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [IT Service Management (ITSM) Tools ](/directory/30676/itsm/software) > [Alemba Service Manager](/software/133304/vfire) # Alemba Service Manager Canonical: https://www.capterra.in/software/133304/vfire Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/133304/vfire?page=2) > Alemba Service Manager streamlines ITSM in enterprises, offering a cloud-based platform, automation, robust integration and ease of use > > Verdict: Rated **3.7/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Alemba Service Manager? Alemba Service Manager targets large enterprises and mid-sized businesses seeking efficient IT Service Management solutions, focusing on industries like Healthcare, Education, Finance, and Government. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 6 Reviews | | Ease of Use | 3.0/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Alemba - **Founded**: 2007 ## Commercial Context - **Starting Price**: £52.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, English, Russian - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 103 more ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Lifecycle Management - Asset Tracking Software - Audit Management - Barcode/Ticket Scanning - CMDB Software - Change Management Software - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customer Support Software - Data Visualization Software - IT Asset Management Software - IT Asset Tracking - Incident Management Software - Inventory Management Software - Knowledge Base Management - Knowledge Management Software - License Management Software - Multi-Channel Communication - Prioritization - Problem Management - Relationship Mapping - Release Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Supplier Management - Support Ticket Management - Surveys & Feedback - Task Management Software - Third-Party Integrations - Ticket Management - Workflow Management Software ## Integrations (20 total) - Asana - BMC Helix CMDB - BMC Helix ITSM - HubSpot CRM - Jira - Microsoft 365 - Microsoft Entra ID - Microsoft Excel - Microsoft Intune - Microsoft Outlook - Microsoft Sentinel - Microsoft Teams - Nagios Core - PRTG - PRTG Enterprise Monitor ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software) ## Related Categories - [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.in/directory/31027/service-desk/software) - [IT Service Software](https://www.capterra.in/directory/30672/it-service/software) - [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software) - [CMDB Software](https://www.capterra.in/directory/30959/cmdb/software) ## Alternatives 1. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (763 reviews) 3. [BOSSDesk](https://www.capterra.in/software/144825/boss-solutions) — 4.6/5 (139 reviews) 4. [HaloITSM](https://www.capterra.in/software/200140/haloitsm) — 4.7/5 (43 reviews) 5. [Deepser](https://www.capterra.in/software/178946/deepser) — 4.6/5 (56 reviews) ## Reviews ### "Business Management" — 5.0/5 > **Verified Reviewer** | *23 September 2020* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Its good tool for creating Internal/external incidents. It helps in tracking records. It makes life easy. > > **Cons**: Interface is little harder to understand and not much friendly. Deployment is harder. its also pricey. > > Overall Its good tool for business for little tricky for users to understand initially. ----- ### "Fully featured system with plenty of configuration" — 4.0/5 > **Paul** | *22 January 2024* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: Since the latest versions the administration has been really come on. There is everything you need if you are willing to take onboard all of the features on offer. We've recently started using features to assist our automation and Alemba have everything we need. > > **Cons**: It can be tricky to find some of the settings as they are tucked away or hiding (sometimes they are not in the help but that's rare). Earlier versions were buggy but since the commitment to better quality control the software has become very reliable and future features look very useful. > > Great package and price to start with a software system that was functional but had issues to begin with. Since the upgrade to v10 and above ASM has been getting better and better and we are more than happy to keep using it for the future. ----- ### "Whoever designed this should put down the bong." — 1.0/5 > **Kent** | *17 October 2018* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: Nothing. there is no redeeming quality what-so-ever with this application. > > **Cons**: The GUI is not only useless as a business application but an annoying thorn in the side of progress and efficiency. There is tons of useless space taken up by big blue bubble graphics where data should be. When you enlarge the view, it doesn't only increase the size of the text in the data fields but also every single graphical object on the screen and rearranges the placement to accommodate everything on the screen at once, to the point where your data is unreadable in the little window in the center of the screen. The animation transition from page to page lags and makes working with the data less than fluid. New pages open for certain data fields that takes you a more detailed window for that data even though you are working on a single record. In and out of multiple data sheets for one record is ridiculous. I could go on and on but steer clear of this train wreck if you want to save your company money and it's sanity. > > After using this thing for the past 4 plus years, I learned that my organization is going with another solution very soon, which is one of the main reasons I am staying. I was honestly considering job hunting solely based on my experience with Vfire. ----- ### "not sure what goes here" — 4.0/5 > **jill** | *23 January 2024* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: the ease of workflow management - the creation and setup of forms and workflow > > **Cons**: html email templates and the small areas that admin have to work in > > overall I have been using this product for over 15 years and have seen many improvements and can t wait for the admin improvements ----- ### "Excellent end-to-end automation and impressive process breadth" — 5.0/5 > **Peter** | *20 April 2017* | Mining & Metals | Recommendation rating: 10.0/10 > > **Pros**: Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.). > > **Cons**: IT user interface takes some time to get used to, and isn't browser based > > Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/133304/vfire?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/133304/vfire) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data