--- description: Get information about NiCE CXone price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NiCE CXone Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [NiCE CXone](/software/134775/incontact-call-center-software) # NiCE CXone Canonical: https://www.capterra.in/software/134775/incontact-call-center-software Page: 1 / 25\ Next: [Next page](https://www.capterra.in/software/134775/incontact-call-center-software?page=2) > Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. > > Verdict: Rated **4.2/5** by 582 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses NiCE CXone? It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 582 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NiCE ## Commercial Context - **Starting Price**: $110.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 51–200, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China and 89 more ## Features - Activity Dashboard - Auto-Dialer - Automated Routing - CRM Software - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Call Transfer - Campaign Management Software - Communication Management - Customer Database - Customer Experience Management - Customer History - Customizable Forms - Customizable Templates - Dashboard Software - Email Management Software - Employee Coaching Tools - Employee Management - Employee Scheduling Software - Feedback Management - File Transfer - For Call Centers - Inbox Management - Knowledge Base Management - Labor Forecasting - List Management - Live Chat Software - Multi-Channel Communication - Multi-Channel Data Collection - Power Dialer - Predictive Dialer Software - Quality Management Software - Queue Management - Recording - Reporting/Analytics - SMS Messaging - Self Service Portal - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Template Management - Ticket Management - Time Off Management - Timesheet Management - VoIP Software - Voice Mail - Workflow Automation ... and 29 more features ## Integrations (36 total) - AnswerDash - Applango - Atos Suite - Bullhorn - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) - [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Alternatives 1. [Sobot Nexus](https://www.capterra.in/software/1072329/Sobot) — 4.9/5 (118 reviews) 2. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (893 reviews) 3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [HoduCC](https://www.capterra.in/software/156136/hoducc) — 4.6/5 (109 reviews) 5. [Amazon Connect](https://www.capterra.in/software/1017140/amazon-connect) — 4.5/5 (96 reviews) ## Reviews ### "Efficient, Scalable, and Easy to Manage" — 5.0/5 > **vignesh** | *22 April 2025* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: Unified agent interface. It significantly simplifies handling multichannel interactions—voice, chat, email—within a single dashboard. The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently. It also integrates well with our existing CRM, improving both agent productivity and customer satisfaction. > > **Cons**: Honestly zero Dislike for this product, I love this product, Adding More AI Capabilities in reporting using AI will be more helpful > > As an admin, my overall experience with CXone has been very positive. The platform offers a robust set of tools for managing users, skills, routing, and reporting. The Admin interface is user-friendly once you get past the initial learning curve. I especially appreciate the flexibility in configuring call flows and IVRs using Studio. CXone also provides solid documentation and responsive support when needed. It’s a reliable platform for managing large-scale contact center operations ----- ### "NICE CXone Product Review" — 4.0/5 > **Sergio** | *30 October 2024* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: The product is flexible in its support of the various contact center workflows, from scripting in Studio, CXone WFM, Quality Management, and Analytics. Our TAM's have provided exceptional service and do a great job following up on open items. > > **Cons**: The technical support team. They sometimes fail to understand the issues, and I find myself repeating myself to several points of contact. Some features that we require are not available and can sometimes take a long time to implement or even assess whether or not it can be implemented. ----- ### "Great Business Partner" — 4.0/5 > **Sarah** | *30 October 2024* | Financial Services Software | Recommendation rating: 7.0/10 > > **Pros**: Leading edge of contact center technology > > **Cons**: Lack of support and training and downtime due to issues. > > Good experience, everyone we've worked with has been helpful. It's the knowledge base that seems to cause confusion and/or new product features that don't work as expected. ----- ### "CXone Mpower, no dark mode" — 5.0/5 > **William** | *8 January 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. Integrates well with our systems. > > **Cons**: No Dark mode. I find my eye strain increases looking at the 'bright' screen all day long. ----- ### "Efficient and easy to use system" — 5.0/5 > **Carli** | *14 April 2026* | Consumer Goods | Recommendation rating: 4.0/10 > > **Pros**: What I like most about CXone Mpower is it never lags and is always efficient to use. I always like the ability of going back and listening to any call if need be. > > **Cons**: What I like least about CXone Mpower is that when I receive an email I have to respond and disposition the email asap before I can get any new inbound calls. It will hold the calls in the queue which upsets customers. > > My overall experience with CXone Mpower is very positive. We use it along with Salesforce and they go great hand in hand. It was a little bit of a learning curve but now that it's fully implemented we have no issues. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.in/software/134775/incontact-call-center-software?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/134775/incontact-call-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data