--- description: Get information about SherpaDesk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SherpaDesk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/16/professional-services-automation/software) > [SherpaDesk](/software/136172/sherpadesk) # SherpaDesk Canonical: https://www.capterra.in/software/136172/sherpadesk Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/136172/sherpadesk?page=2) > Finally a customer support solution that focuses on what really matters - Time > > Verdict: Rated **4.7/5** by 62 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SherpaDesk? small to medium sized business; personal service firms ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 62 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SherpaDesk - **Founded**: 2012 ## Commercial Context - **Starting Price**: $39.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: SherpaDesk offers the first tech free for life. With the first license the tech will have unlimited access to the application. As more technicians are added then it will be $39/tech per month. Additional charge of $2/month if remote assistance is turned ON. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Automated Routing - Billing & Invoicing - CRM Software - Collaboration Tools - Customizable Branding - Interaction Tracking - Invoice Management - Knowledge Base Management - Mobile App - Project Management Software - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Time & Expense Tracking - Time Tracking Software ## Integrations (5 total) - FreshBooks - Microsoft 365 - QuickBooks Online - QuickBooks Online Advanced - Salesforce Sales Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Professional Services Automation Software](https://www.capterra.in/directory/16/professional-services-automation/software) ## Related Categories - [Professional Services Automation Software](https://www.capterra.in/directory/16/professional-services-automation/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Time and Expense Software](https://www.capterra.in/directory/30080/time-and-expense/software) - [Knowledge Base Software](https://www.capterra.in/directory/32454/knowledge-base/software) - [Sales Tracking Software](https://www.capterra.in/directory/32744/sales-tracking/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "NEW LOOK RATING" — 4.0/5 > **Verified Reviewer** | *29 January 2026* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: The software was great until this latest version, especially not receiving any notification. The new look is too " busy", however we will probably just have to adjust > > **Cons**: As far as the don't like , its been previously described INTHE ABOVE comments. > > Overall rating prior to the changes. Great communication tool and organizing a team effort is easy using this ----- ### "Review on a great project" — 3.0/5 > **Stephen** | *14 October 2024* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: Well first ill say the setup was pretty easy. I had one of my employees tag along with me to do the setup he said also he likes the pricing of it so he was thinking about doing it for his company > > **Cons**: Wish I could reprogram some of the customizations it could be a lot more functionable with customization > > Honestly I like the program it has an app too so that's pretty cool any software that has an app also is a win-win in my book just as long it works ----- ### "SherpaDesk is the most economical and effective ticketing solution that we've ever used." — 5.0/5 > **Doug** | *18 September 2017* | Recommendation rating: 10.0/10 > > **Pros**: SherpaDesk is adaptable for all users and groups of users. It's simple to enter, update, work on and close a ticket, and assets can be attached to a ticket. It's all web-based, so there is no client, so it's very device agnostic. The reports are informative and easy to generate. The process is now simpler to transfer tickets, including a feature to automatically route tickets to a user or queue. > > We transitioned from the BigWeb Apps, so it took a little time to learn how to effectively use SherpaDesk. ----- ### "Foundation of control for our IT support business." — 4.0/5 > **John** | *26 July 2017* | Recommendation rating: 9.0/10 > > **Pros**: - Easy to use. - Great support. - Full featured with options to enable only what is needed. - Continually updated. - A pleasure to use. - Easy for end users, engineers and customers. - Was up and using in 7.6 minutes. SherpaDesk is great. It has changed the way I do business. I have tried and reviewed many different helpdesk/ticketing solutions and SherpaDesk is the best fit for us by far.. > > **Cons**: I struggled to find a sensible con to post. No deal breakers. Some features need improvement (which seems to be continually happening) as they are a little rough around the edges or overly complex. During my use we found one bug and made one suggestion which were both fixed/implemented in a timely manner. ----- ### "Simple, powerful ticketing" — 5.0/5 > **Micah** | *2 May 2016* | Newspapers > > **Pros**: Easy to understand for techs; good presentation of information in dashboards; It does what it is supposed to do effectively and for a good price. You can get very good reporting and offers very credible tools to help a manager manage workflow. > > **Cons**: End users still have to understand the emails. Since the bulk of IT ticket work is generated by the lower end of the user base, easier to understand discussion chains would be nice. I haven't seen anyone really do it better - the time/date stamps make it easy for me, but I'm not at the low end of the user base (at least I like to think I'm not). > > If you're looking for a good web-based ticketing solution SherpaDesk deserves a look. It is straightforward and simple, and has been a great solution for us. If you use it for it's intended purpose, it is robust enough to do an excellent job and yet simple enough to have a very short learning curve. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/136172/sherpadesk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/136172/sherpadesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data