--- description: Get information about Salesforce Service Cloud price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.in/software/136189/salesforce Page: 1 / 34\ Next: [Next page](https://www.capterra.in/software/136189/salesforce?page=2) > Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. > > Verdict: Rated **4.5/5** by 829 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Service Cloud? Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 829 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: $25.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway and 14 more ## Features - Activity Dashboard - Alerts/Notifications - Asset Tracking Software - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Chatbot software - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Management Software - Content Management Software (CMS) - Corrective and Preventive Actions (CAPA) - Customer Experience Management - Customer History - Delivery Tracking - Dispatch Management - Electronic Signature - Employee Scheduling Software - For Call Centers - For Insurance Industry - IVR - Incident Management Software - Incident Reporting - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Labor Forecasting - Lead Management Software - Live Driver Tracking - Mobile Access - Online Time Clock - Performance Metrics - Proactive Chat - Real-Time Updates - Real-time Consumer-facing Chat - Routing - Self Service Portal - Status Tracking - Task Management Software - Ticket Management - Transcripts/Chat History ... and 70 more features ## Integrations (17 total) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Work Order Software](https://www.capterra.in/directory/30785/work-order/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3472 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18808 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1788 reviews) 5. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Improve your CRM experience and customer relations better with Salesforce" — 5.0/5 > **Shraddha** | *22 June 2026* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: Salesforce is the great application for getting overall experience in CRM. It helps in maintaining the data logs, time entries. Its easier to check the sales pipeline. It helps in social media marketing. > > **Cons**: The only cons which affected me is its pricing, its bit costly. If the cost might have been bit low then it would have no cons i guess. > > The overall experience about salesforce is great as it helps in managing CRM. It allows team to access customer data. Also, we can use AI tools easily from IOS to Android. Its easier to review the information via dashboards. ----- ### "SFDC is best CRM platform" — 5.0/5 > **Verified Reviewer** | *8 November 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It’s very user friendly interface, Personalised support its ability to provide a unified customer view > > **Cons**: We handling customer queries in this cloud environment is very good like we can easily contact with the customer ----- ### "Empower Customers with Self Service Tools for Greater Satisfaction" — 4.0/5 > **Verified Reviewer** | *4 January 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: AI bots like Agentforce handle routine inquiries task automatically which saves our time and increase customers satisfaction. > > **Cons**: Some of the more advanced features are only available in the higher-priced plans. > > It's Excellent experience with Salesforce self service portals which allow our customers to resolve issues on their own, which saves time and reduces the workload on our support team significantly. ----- ### "Salesforce review" — 5.0/5 > **Ashkan** | *6 October 2024* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: Salesforce Service Cloud is its powerful automation and AI-driven features, like Einstein AI, which enhance customer service efficiency. > > **Cons**: What I liked least about Salesforce Service Cloud is its steep learning curve, particularly for new users ----- ### "A must for call centers" — 5.0/5 > **Patricia** | *19 March 2026* | Banking | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about salesforce service cloud was that any information that you needed to know about the customer was located in sales force and we didn’t have to navigate other systems. > > **Cons**: Salesforce service cloud could be overwhelming when learning how to navigate around for the first time. There are many different ways to find out the industry so you would have to know the proper pathway. > > My overall experience with sales force service cloud was a positive one. It showed a tremendous amount of information so we could make the customer experience better and could handle the call efficiently. ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.in/software/136189/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/136189/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data