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Salesforce Service Cloud
What Is Salesforce Service Cloud?
Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer journey. Every interaction, from messaging and phone to video and in-person, is powered by intelligent automation and collaborative employee experiences. With unified data across every department, Service Cloud 360 enables Trailblazers worldwide to have a complete view of every customer and take engagement to the next level.
Who Uses Salesforce Service Cloud?
Businesses in need of service-as-a-software solution for the Communications industry.
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Salesforce Service Cloud Reviews for Indian Users
Best-in-class CRM and support solution
Comments: It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable.
Pros:
Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud.
Cons:
I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once.
Service Cloud is a Game Changer
Pros:
Service Cloud can integrate to many many platforms including telephony systems and most websites via API. Queue management, approvals, email and web to case are huge for tracking. Approval processes are available which is particularly helpful when training new employees.
Cons:
Salesforce in general is expensive. The UI is a bit dated out of the box. It takes a bit to get it up and moving and it generally needs a specialist. Once its running, life is grand but the set up process is not always pleasant.
Many features and ability- but required long time to study
Pros:
It was very easy to use many for contact management in addition to plug-ins that existing
Cons:
Reporting and use plug-ins or customise. The experience was much more difficult.
Amazing tool that will definitely help your customer service team if you have the money
Comments: Salesforce has been an amazing CRM and provides great flexibility in their Service cloud platform. From case/ticket management to creating a portal for customers to ask their questions and find answers via knowledge base, Salesforce has it all.
Pros:
Extremely customizable, and very user friendly. Salesforce has always been on top of CRM and their service cloud is another powerful platform where after sales agent can easily help their clients.
Cons:
Salesforce as a whole can be quite expensive and the money you paid is not good enough for their knowledge base. This is currently very limited and if you have a knowledge base outside of Salesforce, it can be tricky to connect it to the Service cloud to use the inbuilt features. But Salesforce is currently working on this limitations with their data cloud platform.
User friendly
Comments: My personal experience has been overall positive.
Pros:
The reliability to be able to depend on the service in real time.
Cons:
I don’t have access to use the full capability. But from what I have used no cons.
