--- description: Get information about VisionFlow price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: VisionFlow Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [App Development Software](/directory/30082/application-development/software) > [VisionFlow](/software/136777/visionflow) # VisionFlow Canonical: https://www.capterra.in/software/136777/visionflow Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/136777/visionflow?page=2) > Swedish ITSM and ALM platform with integrated AI for cases, CRM, projects and service management in one configurable system. > > Verdict: Rated **4.3/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses VisionFlow? Growing organisations in both public and private sector that need one configurable platform for ITSM, case management, projects, CRM and service delivery, instead of many disconnected tools. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 9 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Visionera - **Founded**: 2001 ## Commercial Context - **Starting Price**: €19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: VisionFlow is offered as a subscription-based SaaS solution with transparent monthly pricing. Customers can choose between predefined plans (such as Small, Medium and Premium) that bundle core capabilities like case management, CRM, project management and customer support, or use a customized model to pay only for the modules they need. Each module is priced per month and can be added or removed as requirements change, and AI functionality is available as separate per‑user/month add‑ons. Pricing is straightforward with no hidden fees or mandatory extras - customers only pay for the functionality they actually want. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Danish, Dutch, English, French, German, Norwegian, Polish, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Canada, China, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, India, Japan, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal and 6 more ## Features - API - Alerts/Escalation - Assignment Management - Bills of Material - Change Management Software - Collaboration Tools - Commenting/Notes - Compatibility Testing - Compliance Management - Dashboard Software - Data Import/Export - Debugging - Design Management - Document Management Software - Drag & Drop - Flowchart Software - Graphical User Interface - Ideation - Issue Auditing - Knowledge Base Management - Lifecycle Management - Organizational Charting - Pre-built Templates - Production Management - Project Management Software - Quality Management Software - Reporting & Statistics - Requirements Management Software - Supplier Management - Task Management Software - Templates - Third-Party Integrations - Version Control - Workflow Management Software ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [App Development Software](https://www.capterra.in/directory/30082/application-development/software) ## Related Categories - [App Development Software](https://www.capterra.in/directory/30082/application-development/software) - [Application Lifecycle Management Software](https://www.capterra.in/directory/30525/application-lifecycle-management/software) - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) - [Diagram Software](https://www.capterra.in/directory/30941/diagram/software) - [Product Lifecycle Management Software](https://www.capterra.in/directory/30009/product-lifecycle-management/software) ## Alternatives 1. 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The deep and very customizable integration of E-Mail Communication is (still) a big advantage compared with Visionflow´s competitors. Nevertheless, the design/frontend is unchanged for many years and out-of-date. I assume this might be a barrier for some users. ----- ### "Excellent tool" — 5.0/5 > **Armin** | *4 October 2016* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Configurable from scratch and well designed. > > **Cons**: Some HTML and programming experience might be good to have if you would like to do more suff on your own. > > We use it for our global web support and you can configure it to what ever you like. Great and friendly support. Very much recommended. ----- ### "Excellent customer support" — 3.0/5 > **Anita** | *8 December 2016* > > We have only experienced very professional feedback on both ordinary support as well as feature/defect handling. The software is very user-friendly. ----- ### "VisionProject - The communication software for our organisation" — 5.0/5 > **Kalle** | *28 July 2010* > > **Pros**: Very easy to use, Great functionality that includes Project Management, HelpDesk with an external Support Center Module, Issue Tracking, Document management. It also includes Knowledge base and Discussion forum functionality, but we are not using that. Great support. They come back so quickly with replies to everything. That really helps the efficiency when getting stuck. > > **Cons**: I would like to have a reports module where I can create my own reports. Today I have to use the reports that are in the system. They are quite okay, but sometimes I would like to create my own reports, so I would like to have the flexibility. > > I would recommend the system to anyone who wish to work with issue tracking, helpdesk or project management functionality. Preferably everything in combination to keep the information together and be able to communicate between the different parts of the organisation. ----- ### "VisionFlow - really fit for purpose" — 4.0/5 > **Ylva** | *16 December 2016* | Music | Recommendation rating: 10.0/10 > > **Pros**: It works as expected: the functions we need are already in the system. > > **Cons**: - > > We started implementing this system one year ago. A couple of users got the opportunity to start using the VisionFlow in their daily work. Already after a couple of weeks, other colleagues requested to start using it. Today, more than half of our company is using the system, which is contributing to a better working environment. From now we can monitor our processes in a much better way, we can search for things and we get any support we need from Visionera. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/136777/visionflow?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/136777/visionflow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data