--- description: Get information about XCALLY price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XCALLY Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [XCALLY](/software/136894/xcally) # XCALLY Canonical: https://www.capterra.in/software/136894/xcally Page: 1 / 6\ Next: [Next page](https://www.capterra.in/software/136894/xcally?page=2) > Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers. > > Verdict: Rated **4.8/5** by 130 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses XCALLY? Every type of customer service requiring professional solutions, including inbound, outbound, blended services, and AI-driven solutions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 130 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: XCALLY - **Location**: Paderno Dugnano, Italy - **Founded**: 2007 ## Commercial Context - **Starting Price**: €29.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate. Choose from monthly, annual or lifetime licenses based on the number of concurrent agents. Available also: supervisor licenses and PBX extension licenses. Contact Xenialab for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Czech, English, Estonian, European Portuguese, French, German, Italian, Japanese, Latvian, Lithuanian, Malay, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan and 157 more ## Features - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Transfer - Callback Scheduling - Campaign Management Software - Computer Telephony Integration - Contact Management Software - Dashboard Software - IVR - Interaction Tracking - List Management - Multiple Scripts - PBX - Phone Key Input - Power Dialer - Predictive Dialer Software - Queue Management - Reporting/Analytics - Survey/Poll Management - Text to Speech - VoIP Software - Voice Mail - Workforce Management Software ## Integrations (26 total) - Amazon Polly - Asterisk - ClickSend - Dialogflow - Dynamics 365 - Freshdesk - Freshsales - HubSpot CRM - Infobip - Instagram - Meta for Business - Microsoft Teams - Plivo - Salesforce Sales Cloud - ServiceNow ... and 11 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [Predictive Dialer Software](https://www.capterra.in/directory/30597/predictive-dialer/software) - [Business Phone Systems software](https://www.capterra.in/directory/31101/business-phone-systems/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) ## Alternatives 1. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 2. [Readymode](https://www.capterra.in/software/136728/readymode) — 4.6/5 (136 reviews) 3. [HoduCC](https://www.capterra.in/software/156136/hoducc) — 4.6/5 (95 reviews) 4. [wolkvox](https://www.capterra.in/software/193276/wolkvox) — 4.6/5 (100 reviews) 5. [CallTools](https://www.capterra.in/software/149510/call-center-software) — 4.8/5 (155 reviews) ## Reviews ### "Xcally is great" — 4.0/5 > **Ade** | *31 July 2025* | Banking | Recommendation rating: 9.0/10 > > **Cons**: Xcally has no cons really. It’s a perfect app for call centers and easy to use. Nothing bad about it to be honest. > > Xcally is a good app I used when I worked in the contact centre. It is used to pick calls from customers, check call history and monitor calls on the dashboard. It’s easy to setup too once you get access. ----- ### "great omnichannel" — 5.0/5 > **Michaela** | *18 July 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Easy installation. Fast support response. Reasonable price. > > **Cons**: Upgrade may bring some additional issues. ----- ### "Best in class; value and flexibility for business agility" — 5.0/5 > **Tom** | *7 October 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Dialer and the drag drop router are simple and efficient. Best in class value. > > **Cons**: There is nothing I don't like. The software and support are solid. ----- ### "Good Dialler tool with decent features" — 4.0/5 > **Irfanudeen** | *12 May 2022* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity. > > **Cons**: XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly. > > I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features. ----- ### "The most cost effective Omnichannel Contact Center and Customer Experience tool" — 5.0/5 > **Miguel** | *24 January 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services. > > **Cons**: Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want. > > Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.in/software/136894/xcally?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/136894/xcally) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data