--- description: Get information about Exelysis Contact Center price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Exelysis Contact Center Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Exelysis Contact Center](/software/137080/exelysis-contact-center) # Exelysis Contact Center Canonical: https://www.capterra.in/software/137080/exelysis-contact-center Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/137080/exelysis-contact-center?page=2) > Exelysis Contact Center is a contemporary telecom framework providing advanced features, improving the reliability of communication. > > Verdict: Rated **4.8/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Exelysis Contact Center? Call centers, Customer Care, Telemarketing, Telephony Integration at any industry. Banks, Telecom, Hospitality, Health, Insurance, Government, Food \& Beverage and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 26 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Microbase - **Founded**: 2003 ## Commercial Context - **Starting Price**: €50.00 - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Belarus, Chad, Germany, Ghana, Greece, Indonesia, Italy, Myanmar (Burma), Nicaragua, Portugal, Puerto Rico, Syria, Tanzania, Türkiye, United Kingdom, United States, Zambia ## Features - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Transfer - Event Triggered Actions - File Transfer - IVR - Queue Management - Recording - Reporting/Analytics ## Integrations (3 total) - AroTRON - Fidelio ERP - protel PMS ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Call Recording Software](https://www.capterra.in/directory/30533/call-recording/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (314 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Calabrio ONE](https://www.capterra.in/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) ## Reviews ### "A world contender for CTI systems" — 5.0/5 > **Angelos** | *13 February 2020* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It actually does what it claims at a fraction of the cost of equivalent big name commercial systems and with a local support team par none. > > **Cons**: Nothing that I can think off, it performed more than adequately > > I used exelysis in two previous companies that I worked at. The former was mostly an outgoing contact center that used predictive dialing and the latter a classic call center that fielded agent calls. In both cases Exelysis performed spectacularly and its mother company was able to assist us with various integration tasks to third party systems. Highly recommended. ----- ### "Exelysis Cloud is the best communication tool" — 5.0/5 > **Tasos** | *18 February 2020* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Atrotech has the cloud version, which includes pbx and contact center services. Our plan also includes all telecom costs, such as telephone numbers and voice minutes. We really like the 24/7 support that we needed only once, where actual response time was less than 10 mins. Recently we have activated the option for encrypted recordings with Cloud archiving, which works great having the highest level of security and encryption. > > **Cons**: We would like to include Natural Language Understanding to our solution, however the implementation cost was very high for our company size. > > The overall experience with Exelysis Sales and Pre-Sales team was very good. The migration process was very easy and the communication skills of Engineers were very good. On usage, all are moving smoothly and we are very pleased with our chose. ----- ### "Dialing all the way" — 4.0/5 > **Nenad** | *7 September 2022* | Financial Services Software | Recommendation rating: 7.0/10 > > **Pros**: Our current CRM integration with Exelysis is irreplaceable\! The software itself offers a tone of features and is constantly being improved. > > **Cons**: This is not a self installable package, it requires vendor integration and support. > > It really enables us to provide a high end service to our customers. The Exelysis team is professional and always willing to lend a hand in solving any issues. ----- ### "Great CTI" — 4.0/5 > **Christos** | *20 December 2018* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: i can have the overall supervision of different inbound and outbound campaigns , at the same time . > > **Cons**: Probably i would suggest a different interface. More advanced manager console. ----- ### "A stable and fully featured solution for the most demanding call center" — 5.0/5 > **Stavros** | *6 December 2018* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: - High Availability - Excellent management for inbound and outbound calls - Outbound campaign features (power dialing, predictive dialing) - Interconnection with other systems > > **Cons**: It depends on proprietary operating system and database > > We are using Exelysis and his predecessor for over 10 years, our call center counts 140 agents , 15000 inbound calls per day , 5000 outbound calls per day and zero problems. I recommend Exelysis to all companies with a high demanding call center. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/137080/exelysis-contact-center?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/137080/exelysis-contact-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data