--- description: Get information about Zingtree price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zingtree Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Zingtree](/software/137736/zingtree) # Zingtree Canonical: https://www.capterra.in/software/137736/zingtree Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/137736/zingtree?page=2) > The no-code, interactive decision tree platform that helps users simplify complex processes and guides them to the next best action. > > Verdict: Rated **4.4/5** by 95 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zingtree? Zingtree allows contact centers, healthcare providers and insurance companies build no-code, interactive decision trees that help create agent scripts, guide customers, and manage internal processes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 95 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zingtree - **Location**: Larkspur, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Zingtree's subscription pricing starts at $25/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Alerts/Escalation - Automated Routing - Business Process Automation - CRM Software - Call Center Management - Call Scripting - Call Transfer - Collaboration Tools - Computer Telephony Integration - Customer Database - Data Analysis Tools - Diagramming - Drag & Drop - Email Management Software - Knowledge Base Management - Live Chat Software - Multi-Channel Communication - No-Code - Performance Metrics - Process Modeling & Designing - Queue Management - Reporting/Analytics - Self Service Portal - Surveys & Feedback - Workflow Management Software ## Integrations (6 total) - Freshdesk - Intercom - Salesforce Sales Cloud - WordPress - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - Chat ## Category - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Business Process Management Software](https://www.capterra.in/directory/30010/business-process-management/software) - [Decision Support Software](https://www.capterra.in/directory/30544/decision-support/software) - [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software) ## Alternatives 1. [Yonyx](https://www.capterra.in/software/130406/agi-self-service) — 4.7/5 (256 reviews) 2. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Decisions](https://www.capterra.in/software/149492/decisions) — 4.6/5 (27 reviews) 4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [CXone Mpower](https://www.capterra.in/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## Reviews ### "Abrupt service changes" — 2.0/5 > **Warren** | *24 April 2024* | Law Practice | Recommendation rating: 0.0/10 > > **Pros**: Enabled us to embed a simple decision tree into our website. > > **Cons**: Abruptly removed their free service, rending the time we had spent setting up our embedded decision tree a complete waste. > > Very poor. The very limited free offering met our initial needs, and we were likely to upgrade to a paid plan as our needs expanded. Abruptly removing the free offering, and attempting to force us into a paid plan before it was wanted or needed wasted the time we had invested in the product, and left us looking for a competitor that is actually reliable and won't completely change their offering. ----- ### "We tried to use it for internal training and it should not be used this way" — 4.0/5 > **Vincentas** | *13 August 2019* | Wireless | Recommendation rating: 8.0/10 > > **Pros**: Easy to build simple "trees" Plenty of different styles that help to customize experience Possibility to add images into questions and options Excellent support > > **Cons**: Tree can get very complicated and hard to navigate I think it lacks better UI for more advanced setups where multiple layers are needed > > Build internal knowledge base and troubleshooting tool ----- ### "Zingtree was just what we needed for our call center to troubleshoot\!" — 5.0/5 > **Brooke** | *19 June 2018* | Recommendation rating: 10.0/10 > > **Pros**: Great for new hire training as well as existing employees scripting\! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements. > > **Cons**: Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able\! > > Easy to use, easily customizable, great for new hires and scripting alike\! ----- ### "Love it\! Use to create comprehensive trees to assist support teams" — 5.0/5 > **Yogesh** | *20 June 2018* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition. > > **Cons**: cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree. > > Execution Accuracy. Operational Efficiency Improved resource utilisation Improved experience for our support teams. ----- ### "Make Your Own Knowledge Base" — 5.0/5 > **Crystal** | *31 May 2017* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: We used Zingtree as a knowledge base. What a great way to create "interactive" help for consumers. Zingtree makes it easy with multiple ways to build. There is a bit of a learning curve, but not much. There's so many things you can do with Zingtree, the possibilities are endless. Good for ANY industry. > > **Cons**: We had to move away from Zingtree because of the cost. You have to pay per click...there was no way to IP filter, etc. As our business grew and we became more successful, the cost of Zingtree went up. It just wasn't a viable option for us, but Zingtree was so nice when we told them we were moving away. We sung their praises from the rooftops\! A great product that I continue to tell people about today. :) ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/137736/zingtree?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/137736/zingtree) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data