Pabau

Great Software

Comments: My overall experience with Pabau has been excellent. It’s a reliable and feature-rich software that has greatly improved the efficiency of managing bookings.

Pros:

What I liked most about Pabau is its intuitive interface and the exceptional support team that’s always available to assist with any issues.

Cons:

Sometimes the software can feel a bit overwhelming due to the sheer number of features, but it’s manageable with time.

Streamlined and Efficient – A Must-Have for Any Clinic!

Pros:

Pabau has been an incredible addition to our clinic operations. The ability to book appointments effortlessly, securely manage patient data, and track their entire journey has been a game-changer. It’s user-friendly, intuitive, and makes our day-to-day tasks so much more organized. Our team and clients love the smooth experience! Pabau truly helps us provide exceptional care without the administrative stress.

Cons:

Nothing - set up process is easy and full support is provided!

Pabau for an Aesthetic Clinic

Comments: The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the support staff have limited knowledge and are unable to provide immediate assistance. The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public. Many features in Pabau 2 depend on the original Pabau, requiring tweaks in Pabau 1 for them to function correctly in Pabau 2.

Pros:

I found several aspects of Pabau particularly beneficial: Online Booking System: The ability to create links for specific treatments is a standout feature. It simplifies the booking process for clients and allows for targeted promotion of particular services. Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere. This enhances flexibility and convenience, making it easy to manage appointments and client information on the go.

Cons:

System Performance: The system can be quite slow at times, which impacts efficiency and productivity. Onboarding Process: The onboarding process is also slower than expected, which can be frustrating for new users eager to get started. Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2 features or how to use them. Customer Retention Focus: Customer retention should be a core aspect of every interaction. Ensuring that users feel valued and supported can significantly improve overall satisfaction. System Bugs: There are still multiple bugs present in the system despite it being in the production environment. Addressing these issues promptly would enhance the user experience and reliability of the platform.

Very happy so far!

Comments: It’s been good, any problems I had were quickly resolved

Pros:

After care support, [sensitive content hidden] has been exceptionally supportive.

Cons:

Need more functions on mobile particularly android although they are implementing new features all the time

Decent app

Pros:

Structure and all in one service. Ticks the box

Cons:

NO CUSTOMER SERVICE have to wait days for an email reply then book an appointment ao of its urgent NOTHINGS getting fixed quick.

Great service

Comments: Very pleased and definitely will continue with them

Pros:

Fantastic onboarding service and very helpful team

Cons:

Honestly, I cannot Fault the experience withpabau

Pabau Review

Comments: Brilliant and has made our clinic booking and reporting system much more efficient.

Pros:

Incredibly helpful and attentive to my requirements.

Cons:

N/A. I have not had a bad experience at all!

Great product

Comments: Really happy with overall product and service

Pros:

General system capabilities - still learning even now

Cons:

The amount of things to have to learn - it just takes some time

Easy to use, professional booking system

Comments: 10/10 I would highly recommend pabau for any aesthetic business owner

Pros:

Ease of use and the support chat is excellent

Cons:

Having a difficult time in clinic with the pabua2 switch over. The pabua team have [sensitive content hidden] great in dealing with our enquiries

Pabau to the rescue.

Comments: It is very good and it provides the flexibility to adapt for my business.

Pros:

I like that is has the flexibility to adapt to my business .

Cons:

There are some customizable features that should be avaiable.

Amazing user-friendly software

Comments: Overall, I really like this software. This is a fantastic user-friendly software, Has loads of options that you can choose from. Also, you can make your own templates which makes it very easy to work on. Quick and easy templates that make your clinical job very easy. I have worked with many other softwares like Spectrum and SOCRATES Etc But I found this one quite helpful and easy

Pros:

Friendliness to work with, user-friendly software. Gives you loads of options and you can have your own plans which is really fantastic.

Cons:

Initially induction, I was left on my own and it was quite frustrating. Also, the amount of time it took to set up and everything was not easy.

[sensitive content hidden] deserves a pay rise!

Comments: Difficult with the technical side but have had a great experience with [sensitive content hidden]

Pros:

A lot of the automated features such as consent, medical, reminders, follow ups, reviews

Cons:

Difficult to learn how to use the system, but [sensitive content hidden] has been amazing and very supportive

Impossible to set the system up and no access to support

Comments: pretty shady so far. They took my existing customer data quickly but since then I can't get up and running on a system that I am being charged for.

Pros:

I loved the demo and it appeared to do everything I wanted but there are some serious concerns at this stage. 1. So far the company has charged me over £600 and cannot supply a VAT invoice. 2. I have been trying to access support all week and no one has been able to resolve the issue. 3. The dashboard is different to the video learning films 4. When I signed up I said that I wanted access to support staff to help me configure it. So far there is no response.

Cons:

It seems shady. You have no idea where the staff are located - they work weird hours and the answers I have which are genuine support questions are not being answered. I can't even get a call booked in which was part of the "GOLD" onboarding package I signed up to.

Pabau Support

Comments: I’ve personally been very pleased with the support. Generally issues are resolved quickly.

Pros:

The ability to market to clients based on treatment criteria & the reporting function is excellent

Cons:

Setting up templates isn’t straightforward if you’re used to using Windows

Pabau 2 Training

Comments: Up to now it’s been good. Pabau is a more responsive and cleaner interface

Pros:

Training is vital. Ideally in person training. [sensitive content hidden] came to train the whole team and she was able to update all our setting avoiding problems further down the line.

Cons:

Like with anything new it takes time to get use to the new system.

Better execution of the basics, customer service very good

Pros:

The customer service is great, I am on the chat most days and have an answer to my questions within a couple of hours. The reminders, pre care and after cares are excellent and the desktop is lovely to use.

Cons:

We use the app and it just does not keep up with Pabau on the desktop, which is a shame as it is what we use the most and this was explained to the agent when Pabau was sold to us. The basics don't always work as they should, clients haven't been getting reminders for over 2 weeks now. Get the basics spot on before implementing any other features I would say.

Pabau after one year

Comments: Overall very good. There are a few elements mentioned above which would bring it into excellent all round for me.

Pros:

I like the ease of moving from clinical notes to photos to appointments to admin - all smoothly transition. Photos are easy to import and show side by side.

Cons:

I would like easier direct entry to fields such as medical history, family history, social history rather than only have it automated from the medical questionnaire form. Investigations are not very developed yet in terms of export of tests / import of results, not much for imaging, and no inbuilt scoring system for things like BMI, CVS risk, dementia screen etc

Poor customer service

Comments: Overall Pabau does what it needs to until it doesnt. The software glitches and customer service is appalling. THE ABSOLUTE WORST. I have not been able to see my schedule for over 7 weeks and keep being told that it is in the process of being rectified by 'x' date and it does not. I can not speak to anyone and I am stuck. Find a company with better support!

Pros:

I had used it at a different practice and wanted to stay consistent

Cons:

Pabau has THE WORST customer service. Do not expect to speak to anyone. There is a standard response and issues routinely take 6-8 weeks to rectify. I have had 2 issues in the last two years and both incredibly frustrating- there is no contact person and there is no accuracy to when they will fix a problem. There is no apology and no attempt to help the situation.

DO NOT USE PABAU !

Comments: PABAU product is very very bad also on trust pilot they got so many bad reviews that they have removed their company name from it. Well customers can still seee their company real reviews 1* !

Pros:

PABAU app doesn’t work it redirect to website. PABAU newsletters once sent are totally different that how you design them on system. Contacts failing payments not going through. While project is a mess do not risk to bankrupt your business !

Cons:

Do not use PABAU for your business honestly you will lose out badly!

Pabau 2 Migration

Comments: Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out in due course

Pros:

I have recently been migrated over to Pabau 2 and I can see the benefits of the new system. The online booking integration reduces my clinic admin as patients can book directly online

Cons:

Customer service works but they take time to get back to you. Teething problems with the migration means some of my automated services set up previously aren'y currently working and need setting up again

Using Pabau

Comments: I am happy with Pabau and support is very good

Pros:

Paperless system that is GDPR compliant. All patient note on one system which all staff have access to

Cons:

Reports are not user friendly and I have a hard time navigating them

Pabau is a great way of keeping track of all your clients and appointments

Comments: very good, It helps keep the practice running effectively.

Pros:

easy to use, manages everything efficiently

Cons:

when there are occasional outages and the system doesn't work for an hour or so.

Everything you need on one CRM

Comments: I like Pabau as there is lots of support

Pros:

There are many features and I am still working my way to optimising all of them. Pabau has literally thought about everything.

Cons:

It can be a bit tricky in comparison to other interfaces but the more you interact the better it gets and the more features you find

Pabau is a learning curve but is delivering on its promises

Pros:

Customer support is really easy and responsive

Cons:

There are still some features I am not fully sure we are using properly and it can be difficult to work out how to optimise our use of the system. I feel there is more functionality than we are utilising.

Good system!

Comments: Good. Helpful staff, chat is answered with most questions answered. Helpful friendly team.

Pros:

The capability of the whole system allows for everything to be in one place.

Cons:

A lot to learn to use it effectively. Few hiccups with communication, however they seem to have resolved this issue now.