--- description: Get information about AppBase DCM & BPM Platform price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: AppBase DCM & BPM Platform Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Business Process Management Software](/directory/30010/business-process-management/software) > [AppBase DCM & BPM Platform](/software/141073/appbase-dcm-bpm-platform) # AppBase DCM & BPM Platform Canonical: https://www.capterra.in/software/141073/appbase-dcm-bpm-platform > Eccentex delivers Dynamic Case Management and Business Process Automation that leverage the power of Generative AI. > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses AppBase DCM & BPM Platform? All industries. Join mid-size and enterprise organizations around the world in Telco, Retail, Finance, Insurance, Public Sector and Utilities. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 3 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Eccentex - **Founded**: 2007 ## Commercial Context - **Starting Price**: $120.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Chinese, Dutch, English, French, German, Hebrew, Italian, Portuguese, Russian, Spanish, Ukrainian - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia and 61 more ## Features - Activity Dashboard - Alerts/Notifications - Assignment Management - Business Process Automation - Calendar Management - Call Recording Software - Chat/Messaging - Collaboration Tools - Commenting/Notes - Contact Management Software - Corrective and Preventive Actions (CAPA) - Customer Database - Customer Support Software - Data Connectors - Data Governance Software - Deadline Management - Deployment Management - Drag & Drop - File Sharing Software - Financial Management Software - For Government - Forms Management - Graphical User Interface - Graphical Workflow Editor - Incident Management Software - Incident Reporting - Integrated Development Environment - Integrations Management - Interaction Tracking - Knowledge Base Management - Lead Management Software - Metadata Management tools - Multi-Channel Communication - Multiple Data Sources - No-Code - On Call Scheduling - Permit Issuance - Process Modeling & Designing - Process/Workflow Automation - Reporting/Analytics - Self Service Portal - Status Tracking - Sub-Task Management - Task Editing - Ticket Management - Time Tracking Software - Visual Modeling - Web/Mobile App Development - Workflow Configuration - Workflow Management Software ... and 41 more features ## Integrations (10 total) - Abby - ArcGIS - ChatGPT - GENESYS - IBM Maximo Application Suite - Maximo - Microsoft Azure - Microsoft Exchange - Salesforce Service Cloud - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Process Management Software](https://www.capterra.in/directory/30010/business-process-management/software) ## Related Categories - [Business Process Management Software](https://www.capterra.in/directory/30010/business-process-management/software) - [App Development Software](https://www.capterra.in/directory/30082/application-development/software) - [Incident Management Software](https://www.capterra.in/directory/31332/incident-management/software) - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) - [Task Management Software](https://www.capterra.in/directory/10030/task-management/software) ## Alternatives 1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Caspio](https://www.capterra.in/software/137206/caspio) — 4.6/5 (249 reviews) 3. [Airtable](https://www.capterra.in/software/146652/airtable) — 4.6/5 (2222 reviews) 4. [Quickbase](https://www.capterra.in/software/157262/quickbase) — 4.4/5 (327 reviews) 5. [eLegere](https://www.capterra.in/software/217814/elegere) — 4.5/5 (38 reviews) ## Reviews ### "Dynamic case management" — 5.0/5 > **Grant** | *19 October 2023* | Alternative Dispute Resolution | Recommendation rating: 9.0/10 > > **Pros**: The ability to create complex workflows that track a dedicated business process and have different tasks occur in parrallel. Presentation layer and object model is easy to configure and change which allows for rapid implementation of new work streams. > > **Cons**: Lack of a customer facing portal module that can be built using the same AppBase platform. > > We've been using the AppBase DCM platform for several years and it's allowed us to implement new schemes and services quickly as our business has grown. The support from Eccentex is second to none and they give us full confidence that our system will be available and secure. ----- ### "Deployment of solution with Genesys Cloud" — 5.0/5 > **Joshua** | *31 October 2023* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: We use the AppBase solution to integrate with our Genesys Cloud solution.Eccentex have developed a fully feature rich solution which helps close some of the significant Genesys Cloud e-mail solution limitations.I'm a big fan of the customer relationship as well. If I have a problem, I know who I can contact to get it fixed as quick as possible. They're a real customer focused company. > > **Cons**: As a customer, everyone has the view that turnaround time could be improved. When a new feature is delivered in 30 days versus your feeling that something should be done in 7 days. It takes time to introduce new features or bug releases, which can be frustrating when you're dealing with customers, however I understand the product lifecycle and can't hold this against them. > > Our overall view of Eccentex, and their core platform functionality is very positive.I appreciate everything they've done for our company, even to the point they consider the most "absurd" product feature recommendations into their roadmap. ----- ### "Great case management tool and powerful low code platform" — 5.0/5 > **Verified Reviewer** | *5 March 2018* | Recommendation rating: 9.0/10 > > **Pros**: We use Eccentex platform to build incident case management for public safety. Our solution provides two types cases - incident and service requests (patient transportation, blood delivery). Our incident case type is extremely complex, highly customized by Eccentex and our team for our needs. Service requests are based on more generic case templates provided by a vendor. Solution flexibility is crucial for us. We need the ability to configure and implement changes in case procedures, business rules and forms on the fly as soon as possible. We have found Eccentex to be well suited to all mentioned above. > > **Cons**: Quality and completeness of product documentation is acceptable but could be improved. And parallel development on the same piece of code can be also sometimes challenging > > Great platform to build a wide range of application, rapid prototyping, and development ## Links - [View on Capterra](https://www.capterra.in/software/141073/appbase-dcm-bpm-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | pt | | | pt-PT | | ----- ## Structured Data