--- description: Get information about Userbrain price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Userbrain Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [UX software](/directory/31036/ux/software) > [Userbrain](/software/141082/userbrain) # Userbrain Canonical: https://www.capterra.in/software/141082/userbrain Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/141082/userbrain?page=2) > Your go-to user testing tool. > > Verdict: Rated **4.2/5** by 88 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Userbrain? eCommerce Sites, SAAS Companies, Startups ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 88 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Userbrain - **Location**: Graz, Austria - **Founded**: 2011 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: • Free Plan • Subscription: starting at $49/mo - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German, Spanish - **Available Countries**: Australia, Austria, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Annotations - Audience Targeting - Collaboration Tools - Prototype Creation - Quantitative Metrics - Reporting/Analytics - Surveys & Feedback - Third-Party Integrations - Usability Testing - User Journeys - User Research Analysis - Video recording/Transcriptions ## Integrations (1 total) - Google Analytics 360 ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [UX software](https://www.capterra.in/directory/31036/ux/software) ## Related Categories - [UX software](https://www.capterra.in/directory/31036/ux/software) - [User Testing Software](https://www.capterra.in/directory/32295/user-testing/software) ## Alternatives 1. [UserWay Accessibility Widget](https://www.capterra.in/software/218549/userway) — 4.9/5 (328 reviews) 2. [Adobe XD](https://www.capterra.in/software/168423/adobe-xd) — 4.5/5 (1087 reviews) 3. [Lyssna](https://www.capterra.in/software/178766/usabilityhub) — 4.6/5 (86 reviews) 4. [Dovetail](https://www.capterra.in/software/174077/dovetail) — 4.6/5 (97 reviews) 5. [Hotjar](https://www.capterra.in/software/163516/hotjar) — 4.6/5 (539 reviews) ## Reviews ### "Company refused refund 5 minutes after credit card charge" — 1.0/5 > **Cory** | *9 January 2026* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Features are fine but we were not using the platform so I downgraded to the free plan 5 minutes after receiving the monthly email and requested a refund for the month that I would not be using their service. > > **Cons**: 5 minutes after I received a monthly charge, I reached out to the company to downgrade to the free version and request a refund. They refused to refund the charge and just quoted their "policy". I recommend that you consider alternatives to this company. > > Adequate but poor customer service. If they cannot be trusted to do the right thing for their customers, then they should not be trusted with the CRO of your website. ----- ### "Bad Support" — 1.0/5 > **Verified Reviewer** | *4 September 2024* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Not their customer service, not their UI > > **Cons**: Customer service, they are not a fair company. They want your money, they're not in it for the long haul. They don't care if you come back in 2-3 years they just want more money now and tell you to fuk off afterwards. > > Bad, just don't use it, there are plenty of alternatives ----- ### "Cheap, quick and easy" — 4.0/5 > **Katie** | *15 January 2021* | Design | Recommendation rating: 7.0/10 > > **Pros**: The platform is lightweight enough to be fast and intuitive, but robust enough to allow for diversity of use cases and testing needs. > > **Cons**: The payment and subscription models are not always easy to understand. I've had a number of bad testers, but thankfully they have been reimbursed by customer support. > > You get what you pay for. It's not nearly as robust or polished as other user testing platforms, but for some quick results for smaller companies or startups, it's the perfect fit. ----- ### "Fast and affordable research recruitment" — 5.0/5 > **Ry** | *17 January 2022* | Design | Recommendation rating: 10.0/10 > > **Pros**: I'm a solo designer, so cost is the number one barrier for me while conducting user research. UserBrain is incredibly affordable, and I was blown away by how quickly my research request filled up and by how high quality the results were. I also really liked the video recordings and how easy it was to download and share them. > > **Cons**: There aren't many bells and whistles here. You essentially get a fast and cheap way to recruit users and view the session recordings. I wish there were some other useful things like transcription included, even if it was for an additional fee. > > Overall, as a first-time user I'm very happy with UserBrain and I will definitely be using the service again in the future. ----- ### "Userbrain is great even if you are a small startup" — 5.0/5 > **Tuba** | *24 February 2020* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: First of all I had to select software that could meet our financial requirements, something not costly, which has a pay as you go model or a monthly subscription, rather than a big annual plan which can be quite a problem with small startups. we had trialled some other software, some famous ones, but the annual plans and the lack of pay as you go model was the problem. I purchased some credits and started testing\! The second thing I really liked is the rapid help. With the first video, the prototype did not work and the customer support replied my questions right away. Wasn't really expecting that\! Thirdly, the test works well. The users were really clear, and speaking their minds. No problem with that part at all\! I can easily share the video with my designers, and take notes. As we are trying to move away from in office testing, I guess this software will be solving that problem easily. > > **Cons**: If only I could see the prototype in the background that would be great. Also, I am sure this is in their roadmap, but can we show the tasks step by step? > > I was not expecting it to be performing that well, to be honest. I am giving a 9 star out of 10, just because I could not see the prototype in the background when I am reviewing the test and also I cannot introduce the tasks to the user step by step. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/141082/userbrain?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/141082/userbrain) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data