--- description: Get information about Channels price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Channels Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Business Phone Systems software](/directory/31101/business-phone-systems/software) > [Channels](/software/141537/crazy-call) # Channels Canonical: https://www.capterra.in/software/141537/crazy-call Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/141537/crazy-call?page=2) > Channels is a data-driven Business Phone System with free Web calls for you and your customers along with multiple other features. > > Verdict: Rated **4.8/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Channels? Channels is designed for Customer Service Teams, eCommerce Stores, and Online Businesses no matter their size or industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 36 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CrazyCall - **Founded**: 2014 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Channels offers a seven day free trial, with no credit card required. Once the trial ends you'll be able to choose one of three plans: - PLUS, which costs $29/monthly ($24 annually), which already includes 3 users. Additional one costs $10/monthly ($8 annually) - ADVANCED, which costs $75/monthly ($62) and already included 5 users. Additional one costs $20 ($16 annually) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Czechia, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, Germany, Hungary and 21 more ## Features - Access Controls/Permissions - Account Management Software - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automatic Call Distribution - CRM Software - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transfer - Callback Scheduling - Campaign Management Software - Collaboration Tools - Computer Telephony Integration - Conferencing - Contact Management Software - Customer Engagement Software - Customizable Reports - IVR - Live Chat Software - Multiple Scripts - Onboarding Software - PBX - Phone Key Input - Queue Management - Reporting/Analytics - Ring Groups - Role-Based Permissions - SIP Trunking - Softphone Software - Third-Party Integrations - Usage Tracking/Analytics - Video Conferencing Software - VoIP Software - Voice Mail ## Integrations (7 total) - Adobe Commerce - HubSpot CRM - Make - Pipedrive - Shopify - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Phone Systems software](https://www.capterra.in/directory/31101/business-phone-systems/software) ## Related Categories - [Business Phone Systems software](https://www.capterra.in/directory/31101/business-phone-systems/software) - [Telephony Software](https://www.capterra.in/directory/30084/telephony/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [Customer Success Software](https://www.capterra.in/directory/30961/customer-success/software) - [Remote Work Software](https://www.capterra.in/directory/31855/remote-work/software) ## Alternatives 1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Ring.io](https://www.capterra.in/software/116709/ringio-virtual-phone-system) — 4.1/5 (19 reviews) 5. [InfoFlo](https://www.capterra.in/software/96628/infoflo) — 4.5/5 (96 reviews) ## Reviews ### "Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch" — 5.0/5 > **Konstantinos** | *17 January 2017* | Accounting Software | Recommendation rating: 8.0/10 > > **Pros**: Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality > > **Cons**: Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated > > We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales \& surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team. The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests. If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys ----- ### "Best inteligent for yours call center" — 5.0/5 > **Kacper** | *8 January 2016* | Information Technology & Services > > **Pros**: Complete solution that could rise your sales team performance Still growing and adding great functions Best customer service ever > > I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else. ----- ### "Well Price but a Little Clunky to Use" — 4.0/5 > **Holly** | *16 October 2019* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast. > > **Cons**: The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it. > > CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus. ----- ### "Great tool for sales teams" — 5.0/5 > **Iliana** | *26 September 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales. > > **Cons**: We had to go through their initial launch phase, - they improved their tool and service very quickly > > We are able to keep a full pipeline thanks to them. ----- ### "A program that teaches you to have a better business" — 5.0/5 > **Pablo** | *19 April 2018* > > **Pros**: In my search on the internet to provide a better service to my clients I got this call recorder, very useful to record the calls of my clients and learn from the opinion of them. Claims, suggestions, appreciations are necessary to build a solid business and this tool allows me to listen to calls again to establish better sales strategies and improve my products > > **Cons**: Sometimes the download of information from the cloud is slow, however it is not a big obstacle to exploit the capabilities of this service ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/141537/crazy-call?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/141537/crazy-call) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data