---
description: Get information about Focus Contact Center price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Focus Contact Center Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Sales Enablement Tool](/directory/30798/sales-enablement/software) > [Focus Contact Center](/software/141548/call-center-software)

# Focus Contact Center

Canonical: https://www.capterra.in/software/141548/call-center-software

> Call Center Software - call recording, live monitoring, advanced reporting, multi-channel (phone, SMS, email, chat, webform, social).
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Focus Contact Center?

We offer customer service tools for businesses of all sizes. Our software helps companies improve customer experience, and build valuable long-term relationships.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Focus Telecom
- **Location**: Warsaw, Poland
- **Founded**: 2008

## Commercial Context

- **Starting Price**: $15.00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: Pricing is based on the number of active users. Contact Focus Telecom for more information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile)
- **Supported Languages**: English, German, Polish
- **Available Countries**: Germany, Poland, United States

## Features

- Auto-Dialer
- Automatic Call Distribution
- CRM Integration
- CRM Software
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Caller ID
- Campaign Management Software
- Computer Telephony Integration
- Contact Management Software
- Conversion Tracking
- Dashboard Software
- Email Management Software
- IVR
- Inbound Call Center
- Keyword Tracking
- Lead Management Software
- List Management
- Meeting Management
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Predictive Dialer Software
- Prioritization
- Queue Management
- Reporting/Analytics

## Integrations (5 total)

- Adobe Commerce
- SALESmanago Marketing Automation
- Salesforce Sales Cloud
- Shopify
- SugarCRM

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Sales Enablement Tool](https://www.capterra.in/directory/30798/sales-enablement/software)

## Related Categories

- [Sales Enablement Tool](https://www.capterra.in/directory/30798/sales-enablement/software)
- [Call Tracking Software](https://www.capterra.in/directory/30901/call-tracking/software)
- [Inside Sales Software](https://www.capterra.in/directory/30680/inside-sales/software)
- [Call Center Software](https://www.capterra.in/directory/30007/call-center/software)
- [Predictive Dialer Software](https://www.capterra.in/directory/30597/predictive-dialer/software)

## Alternatives

1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [JustCall](https://www.capterra.in/software/157853/justcall) — 4.1/5 (223 reviews)
3. [Five9](https://www.capterra.in/software/132405/five9) — 4.2/5 (481 reviews)
4. [Ricochet360](https://www.capterra.in/software/141932/ricochet) — 4.8/5 (82 reviews)
5. [Kixie PowerCall](https://www.capterra.in/software/135636/kixie-powercall) — 4.6/5 (293 reviews)

## Reviews

### "High quality system" — 5.0/5

> **Wojciech** | *12 January 2017* | Facilities Services | Recommendation rating: 10.0/10
> 
> **Pros**: - easy to use interface
- scalability
- friendly API
> 
> A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier.

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### "All-in-one contact center platform" — 5.0/5

> **Wojciech** | *12 January 2017*
> 
> The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service.

-----

### "Best solution \!" — 5.0/5

> **Marek** | *13 January 2017*
> 
> Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution.

-----

### "Smart Call Center Software" — 5.0/5

> **Ma¿gorzata** | *21 October 2016*
> 
> Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.

## Links

- [View on Capterra](https://www.capterra.in/software/141548/call-center-software)

## This page is available in the following languages

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| de | <https://www.capterra.com.de/software/141548/call-center-software> |
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| de-CH | <https://www.capterra.ch/software/141548/call-center-software> |
| en | <https://www.capterra.com/p/141548/Call-Center-Software/> |
| en-AE | <https://www.capterra.ae/software/141548/call-center-software> |
| en-AU | <https://www.capterra.com.au/software/141548/call-center-software> |
| en-CA | <https://www.capterra.ca/software/141548/call-center-software> |
| en-GB | <https://www.capterra.co.uk/software/141548/call-center-software> |
| en-IE | <https://www.capterra.ie/software/141548/call-center-software> |
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| nl | <https://www.capterra.nl/software/141548/call-center-software> |
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