--- description: Get information about Pure Chat price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pure Chat Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Pure Chat](/software/141708/pure-chat) # Pure Chat Canonical: https://www.capterra.in/software/141708/pure-chat Page: 1 / 15\ Next: [Next page](https://www.capterra.in/software/141708/pure-chat?page=2) > Cloud-based solution that helps businesses add live chat to websites, use canned responses, share files, and more. > > Verdict: Rated **4.6/5** by 337 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Pure Chat? Designed for small to midsize businesses, it is a live chat tool that helps with referencing old conversations, customizing chat widget, assigning roles to users, scheduling availability, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 337 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pure Chat - **Founded**: 2012 ## Commercial Context - **Starting Price**: $39.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free: Unlimited Live Chat - Includes 3 Users/Operators Growth: $39/month PRO: $79/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Chat/Messaging - Customizable Branding - Mobile Access - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (8 total) - Google Analytics 360 - HubSpot CRM - Keap - Shopify - Squarespace - Weebly - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) ## Alternatives 1. [WhatsApp](https://www.capterra.in/software/180345/whatsapp) — 4.7/5 (16298 reviews) 2. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1715 reviews) 3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "About pure chat" — 5.0/5 > **Verified Reviewer** | *18 January 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Ease of use,it have best features and it is free of cost. > > **Cons**: i dont have any complilants with this pure chat ----- ### "Solved our online chat support" — 5.0/5 > **Samim** | *17 July 2019* | Apparel & Fashion | Recommendation rating: 9.0/10 > > **Pros**: - Easy to implement. - Has option for offline messages. - Easy to monitor chat agents. - Can see chat history easily and all the replies. > > **Cons**: - Not found any major cons till now but pricing can be lower. > > We operate an ecommerce website to sale women ethnic apparels and chat support is a must so we zeroed on this platform which is very easy to implement on our site. We are using this for the last couple of years and we found it very good. We receive offline messages when agents are mot around and can reply them directly. ----- ### "Pure Chat is a Go for Us\!" — 4.0/5 > **Paula** | *21 May 2025* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: Easy to set up, pricing is good compared to other live chat apps. We were able to upload our own customized chat button to be on brand with our company. > > **Cons**: It's not clear how to filter my business IP out of analytics. I also found it odd that a company that sells live chat buttons wouldn't have one on their own site. I reached out to them via email and received a message stating they were transitioning their customer support team and response times would be significantly delayed. > > We've only been using Pure Chat for a few days and so far everything seems to be running smoothly. We were using Jivo Chat which just sent a notice that they are doubling their prices, so this is a great alternative. ----- ### "Willing to give it a second try" — 2.0/5 > **Christopher** | *27 September 2024* | Wholesale | Recommendation rating: 1.0/10 > > **Pros**: It worked. Even with the hurtles we still got some chats to work > > **Cons**: Delay in response time and we missed chat notifications > > When We demo’d the software it wasn’t the best conditions. On Wi-Fi out in a rural area during a storm. We had lots of delay and missed chats ----- ### "Refreshing to use" — 5.0/5 > **Casey** | *23 September 2024* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: Pure chat transforms the way you interact with customers. It's intuitive and easy to navigate. This was especially helpful when I was new and didn't know how to use many apps. > > **Cons**: Notification system can be overwhelming and hard to turn off. > > Overall a refreshing app, that is easy to use positives outweigh negatives by far. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.in/software/141708/pure-chat?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/141708/pure-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data