Fresha

Best point of sale system

Comments: Exceptional.
There hardly ever is an issue with the app, but when there is, the turnaround on client service enquiry is just a little slow. Happy none the less.

Pros:

I have worked with many POS systems and this is by far my favorite one. The fact that I can manage everything from my phone is a massive bonus! Easy to use and the developers have really thought of every aspect of running a beaty business. Thank you Fresha!

Cons:

The fact that I cannot copy a voucher number onto my phone from the 'voucher purchased' list to paste at checkout when a voucher number is asked. It used to be like this in the beginning but was changed with the latest updates. Now I have to write down the number before I can check out a client on my phone.

System is Intuitive

Comments: I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air.

Pros:

The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made. You can send forms manually there is a GREAT product and inventory tracking system. their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced.

Cons:

Is it perfect? Nope they have some things to address. Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them).

Alternatives Considered: Boulevard, Square Point of Sale and Meevo

Reasons for Choosing Fresha: Gaslighting customer service reps, antagonistic to non Christians, buggy systems, terrible GUI, charge you to death for EVERY single thing- the list is exhaustive.

Switched From: Vagaro

Reasons for Switching to Fresha: Price, percentage for credit card processing (1% lower!!), the way the product worked

Fresha is the calendar for me

Comments: Great product to schedule my clients and take payments. Customer services responds promptly and assists me with any issues.

Pros:

The ability to collect funds and create services and products that fit my business

Cons:

The ecommerce/product store area could really use some updates and the ability to categorize items, with better search capabilities and a more updated look.

Alternatives Considered: Square Payments

Reasons for Choosing Fresha: The fees for fresha was cheaper over square.

Switched From: Square Payments

Reasons for Switching to Fresha: Fees for fresha were cheaper than square.

Not Recommended if you want to receive your funds

Comments: Honestly, I could deal with the cons and find suitable alternatives because it was so easy to use. Analytics were great and my staff loved the system. The turning point occurred when I enrolled in their payment processing. I submitted all required information and received a message that everything had been verified. Payouts began the next day and were deposited into my bank account without issue. A month later I received an email saying they couldn’t verify my account and were holding my funds. Almost a month later and after submitting and resubmitting at least 5 times, they still say they can’t verify the information. My bank has no idea what the issue could be. Bottom line: if you want to receive the money you worked to earn, do not enroll in their payment processing system. I’ve gone back to my previous system and am receiving my payouts with no issues whatsoever.

Pros:

Very easy and intuitive to implement and use on a daily basis.

Cons:

Unable to create and send client intake forms or customize client confirmations or rescheduling of appointments, thank you’s, marketing texts etc.

I am currently using it and am satisfied with it.

Comments: Because it was a small company, we only used Excel. After learning about this software, I was able to achieve overall integrated management.

Pros:

It is convenient because you can also manage it with your smart phone. We were able to attract more customers and new customers through the online reservation system. Inventory management is easy. It is also convenient to automatically send SMS notifications to customers.

Cons:

There aren't many inconveniences yet, but I wish the cost of sending a text message would be a little cheaper.