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What Is vcita?

Automate time-consuming admin tasks like payment collection & billing, scheduling, and client reminders & management, so you can focus on growing your business. Stay organized and deliver exceptional client experiences with an intuitive management platform.

Who Uses vcita?

Small businesses who provide services. Over 100,000 users rely on vcita worldwide: accountants, lawyers, business & marketing consultants, coaches, counselors, fitness trainers, educators, and more.

vcita Software - vcita client information
vcita Software - vcita client profiles
vcita Software - vcita client notes
vcita Software - vcita emailers
vcita Software - vcita billing and invoicing

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vcita Reviews for Indian Users

Average score

Overall
4.5
Ease of Use
4.4
Customer Service Software
4.2
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Joshua
Joshua
Digital Product & Marketing Expert in US
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

All around perfect solution for all types of businesses.

5.0 2 years ago

Pros:

I love how this app was thought through very carefully. Everything you need is literally within the app.

Cons:

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

vcita Response

2 years ago

Thanks for your feedback Joshua! We are so glad to hear vcita has helped you gain control. It's our honor to support you business! We have taken note of your request to expand partnerships and hope to offer additional integrations soon.

Neil
President and CEO in US
E-Learning, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

What vCita Has Done for Us

5.0 5 months ago

Comments: Our experience has been great! We've been using vCita for approximately 10 years, and it's the best decision we've ever made.

Pros:

vCita is my one-stop solution to marketing, booking, and collections. They've made it so easy that now I can just concentrate on what we do as a business and don't have to think about anything else. They are an integral part of our success.

Cons:

There are no negatives. My only concern is what would I do if vCita ever went away!

STEVE
President in US
Construction software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

TOTAL LACK OF CUSTOMER SERVICE...

2.0 last year

Comments: INCONSITANCY with the App. not only with loading time but can't log in several times a month for a week or so then "magically" we can log in (what the heck?? !!!)

Pros:

When it works, it's fine BUT when it doesn't load it's a damn Nigh mare burning Executive TIME and we alll know Time is Money. Not having a Live Body Customer Service Dept. in an insult from any service provider to their customers.

Cons:

When I or my staff can't log in on our cell or desktop, we cannot solve even with resetting the password which an inconvenience. 2nd Google's Vcita's 800 & 855#'s for Customer Service DO NOT WORK and there is no other way to contact them except for AI bot questions with standard answers that do not help THUS TOTAL LACK OF CUSTOMER SERVICE which in this day and age is frankly pathetic. Plenty of similar services out there and exercise caution if you are considering Vcita.

vcita Response

last year

Hello Steve, We are so sorry to hear about your experience. Not being able to log into your account must have been an extremely frustrating experience, and we apologize deeply for any inconvenience caused. We are committed to getting to the bottom of this issues and resolving it for you ASAP. Our customer support team can be contacted via this link: https://support.vcita.com/hc/en-us/requests/new We work with a this form of ticketing to allow you to share screenshots and other information needed for troubleshooting. On behalf of all of us at vcita, I would like to apologize again for the frustration. Your business is important to us and solving any account login issues it top priority.

Lisa
Chiropractor in US
Alternative Medicine, Self Employed
Used the Software for: 1+ year
Reviewer Source

Vcita is THE BEST!!

5.0 5 months ago

Comments: Overall, vcita has been a huge help to my business. I can easily add, change and remove appointments. I can be in touch with clients, and they can easily reach me. That is so important to my business.

Pros:

I love the calander and the fact that reminders go out to patients automatically once tgeir appointment is in the calander. I also like the email feature that allows me to stay in touch with my patients. Lastly, I receive messages fron new and existing patients immediately, which allows me to respond to right away.

Cons:

Occasionally, a patient will try to cancel an appointment through the app and I overall, vcita will not get the message.

vcita Response

5 months ago

Thank you, Lisa! We're very happy to have you as a client and to be able to support your business!

Lori
VP of Operations in US
Broadcast Media, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Love using vcita

5.0 5 months ago

Comments: Customer service has always been very quick to respond and extremely helpful!

Pros:

Easily syncs with our Gmail and Google Calendar for the entire team.

Cons:

Limited to taking credit card payments with PayPal or Stripe.

vcita Response

5 months ago

Thank you, Lori, for your rating and feedback! We really appreciate you as a customer and are happy to support your business!

Buğra
IT in Türkiye
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Worst customer service

2.0 9 months ago

Comments: From sales to support, they have the worst customer relations team I’ve ever seen. They approve every question you ask during the sale, but after purchase, they claim that the approved topics were not accurate. Weeks after starting the membership, they schedule installation appointments. When I try to cancel an application I can’t use, they stall to avoid refunding the money

Pros:

I like that they say we have 200 employees but in reality it took weeks to schedule meeting

Cons:

The app seems easy to use but in reality time consuming to set it. You need a customer relations team. Guess what, they are the worst

Amy
Owner in US
Events Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Setting Up for Your Business - Not easy at all!

3.0 2 years ago

Comments: It has been a pretty frustrating experience trying to get this running smoothly. I have spent SEVERAL hours/days trying to figure out glitches, workarounds, etc. I don't feel it's the right product for my company. I do plan to switch to another platform that will work better for my needs. I know they have tried, but I only get short timeframes to work with them and then I have to schedule another appointment. I would have rather paid a lot more money upfront to have them work on it until it was perfect. I have now given up because I'm just tired of it.

Pros:

I love the way it looks on my website. I am able to use the colors of my logo, etc. so it looks professional. I think customers like to be able to book on the spot. I think it's nice that I can approve each event. It helps me from doing back and forth phone calls. I like that it gets integrated with my gmail calendars that are shared with the employees.

Cons:

It is taking FOREVER to figure out how to set things up to streamline for my personalized business needs. Not sure this is the best platform for my business. I don't like how "wordy" it is in my gmail calendar. I wish I could customize things more, like addresses for instant. It requires them to put an address in, but it is not integrated to ensure it is a true address. We have gone to the wrong location multiple times. I have multiple services w/ 2 separate trucks. I find myself having to try to do a lot of workarounds that don't go well for the customers.I wish it was easier to use with Quickbooks. You can do a one-time sync but then it only syncs if customers get sent an invoice, and only a few details get synced over to Quickbooks. My CRMs don't match.

vcita Response

2 years ago

Thank you for feedback Amy! I'm glad to hear you like the website widget! Sorry to hear you are considering to switch to another platform. We see most businesses getting their account up and running pretty fast, but the more advanced customizations can sometime take some extra time. It's definitely work investing a bit more time to get things right for your business (: Our team is happy to help! The QuickBooks integration is pretty robust and offer a real time sync so please let us know if you need any help setting it up!

Diana
Dog Trainer in US
Education Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great Product

5.0 5 months ago

Comments: Overall, it is a great product that we do recommend.

Pros:

The ease of use for my clients is the top reason we love VCita.

Cons:

It isn't as customizable as we would like and we cannot track inventory.

vcita Response

5 months ago

Thank you, Diana, for your review! We appreciate your business and are happy to support your dog training business!

Allison
Dance teacher in Israel
Architecture & Planning, Self Employed
Used the Software for: 2+ years
Reviewer Source

VCITA good review

4.0 5 months ago

Comments: Pretty good. I also used the option to write up client notes after sessions

Pros:

I can make appointments and pre-charge the client at once

Cons:

The settings for group activities needs improvement

Charlie
Owner in US
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Horrible Scheduling service and Awful Customer service

1.0 8 months ago

Comments: Horrible, I would never recommend it. Bad all around.

Pros:

Nothing, The over all service was horrible would not recommend

Cons:

Their Customer service and the way their scheduling works,

Anisa
Counselor in US
Individual & Family Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Convenient Time Saver!

5.0 last year

Comments: I will be sticking with them since it has been the most effective method of automating schedule.

Pros:

I love the ease of use and how I have a system that helps me stay organized with all my upcoming clients

Cons:

The online calendar on the mobile device is not as easy to use compared to the desktop

Mory
Mory
Business Analyst in Guinea
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Good customer management software

4.0 2 years ago

Comments: Good software to manage your prospects very well

Pros:

The adaptation is simple but above all effective, the tool also offers me many other features

Cons:

During its use I did not notice any problems frankly

Taryn
CEO in US
Publishing, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best Thing For Small Businesses

5.0 2 years ago

Comments: Overall, this has been a dream come true. Even if my assistant quit today, Vicita could do 95% of her work if I just set everything up properly. Clients like it, and it keeps me from having to dig through inbox emails for communications. Everything is in one easy place.

Pros:

It made me not need an assistant for the first few years in business. It also makes training my new assistant simple. It is a magnificent platform that allows me to schedule appts, manage clients, send out mass email, accept payments, AND communicate with clients. I can take notes on each client call, I can share and receive documents. Everything I need is in here.

Cons:

The only thing I wish it had was a more robust accounting system. If there was a direct way to integrate Wave and Vcita I would be so grateful. I also dislike how difficult it is to download several files ar once when a client sends you several images or pages.

Tariq
Owner in US
Apparel & Fashion, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

vcita review for Knights Chamber

5.0 2 years ago

Comments: Good enough where I am still using your service. Experienced some issues over the years but most have been resolved rather quickly, I think I had maybe a 2-3 day outage once in 2020 but I do understand things happen.

Pros:

I really like how the appointment setting process work and also how clean it looks on my site. This is pretty much the main use for your platform. Most customers seem to be able to figure out using the appointment setting feature so decent UI, not everyone can use it but honestly after speaking with them I dont know if those people could even send an email if they had too.

Cons:

I am paying about 2.5 times what was when I first started using your service. When speaking with customer service they said it was because all these other things were added. Many of the items added since I started working with your company I do not use or have any plan too. A plan suited to my use would be more ideal. In regards to operation this something I contacted support for in the last couple of months, but when syncing to my calendar it loads 3 very long urls which make it hard view info as easily on a mobile device which is mostly where everyone here views the appointment. Ideally some sort of URL shortener should be added to clean up the calendar notes. Here is a sample from my cal and what your service put in.The mobile add is very slow to load and navigate.

Christa
Owner in US
Legal Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

I Love Vcita for Small Business!

5.0 2 years ago

Comments: Excellent!

Pros:

This by far is the best user-friendly platform I have seen and implemented. I have used several types of CRMs over the years, but this works by far the best for me and what I am doing. I refuse to change!

Cons:

Like everything there is always room to grow or for improvement, but Vcita has so many apps and integrations it made it so simple to create and implement almost immediately, hardly much of learning curve at all! Vcita now has their own CC processing if you don't have one set up already with paypal, stripe or square. the only drawback is they don't batch right away and can take few days to see in account, but if that's no big deal, then Vcita is the way to go!

Gregory
CMO in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great system and supoort

5.0 2 years ago

Comments: Great. Ease of use is nice. Some functionality could be improved but overall it’s a great system and support is very responsive! I also really like my account manager [SENSITIVE CONTENT]! Always available and friendly!

Pros:

Support and staff is great! The system is userfriendly.

Cons:

Some feature adjustments and functionality could be improved

vcita Response

2 years ago

Thanks for your feedback Gregory!

Michelle
Michelle
CEO / Mental Health Practitioner in US
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

This application is grossly overpriced

5.0 4 years ago

Comments: Overall, I'm pretty luke warm regarding this application. It forces prospective users into a 12 month contract (which wasn't ideal during a pandemic). Honestly, it felt a little slimy and self serving.
Many of the features are not needed for every type of business, while the more basic features requires users to select the platinum plan which is nearly $1000 a year. Had I not been charged for a full year which is non refundable, I would have cancelled already.

Pros:

What I most like is the seamless integration with Zoom. The calendar features are pretty intuitive as well.

Cons:

This software is grossly overpriced and forces you into a higher tier to get basic features and a wealth of features you dont want or need. A trial was offered which immediately rolled into an automatic, year long contract--which I found out AFTER my credit card was charged. You cannot delete appointments made in error nor can you 'actually' delete contacts.

Ashley
Tax Accountant in US
Accounting Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Tax & Accounting Professional

5.0 2 years ago

Comments: My overall experience has been positive and I look forward to growing with your company. Thanks for the feature this tax season!

Pros:

I love using the software since it's an all in 1 tool.

Cons:

I dislike the document feature because I should be able to open 1 file and continue scrolling into the next attached documents. When opening each file 1 by 1 I lose my placement and have to start all the way over while reviewing files.

Michael
Michael
Head Geek in US
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great Value and Features for the money.

5.0 2 years ago

Comments: Fantastic. Very Happy, would recommend to anyone without hesitation.

Pros:

Ease of use and general CRM functionality. This software really does what it says and does it well. Feature updates are great (could be a little more timely, but I'm a Tech Geek and can never get them fast enough)!

Cons:

Scheduling of single and groups can get a little confusing especially when adding and selling care packages, so if this could be made a little easier/clearer on how to do for new users, that would be great.

David
Owner in US
Accounting Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Good with some need improvements

3.0 2 years ago

Comments: Being able to communicate with client with ease. I like it and thinks it works well.

Pros:

The ease of the software. The way you communicate with clients.

Cons:

Would be nice to be able to create a web form with hyperlink to use on my website that integrates information to clients on portal. Compares to a Microsoft form. More control of the setup of the dashboard. Text messaging should be included and unlimited. Able to setup reoccurring payments from clients through system.

vcita Response

2 years ago

Thank you for your feedback David! Glad to hear your client communication is working well. We are working on recurring payments and on a more advanced form builder, so we hope to meet your additional needs soon.

Meredith
Physician in US
Alternative Medicine, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Software is easy to use! Online portal for clients is visually appealing

5.0 2 years ago

Pros:

RemindersText communication with clienta

Cons:

I wish the payment system allowed for tips

Desiree
VP in US
Construction software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Impressed

5.0 2 years ago

Comments: I love it, I would like to do some further customization and I fee it is missing a few things but as we all grow including Vcita I am over all impressed & I have used many of these programs before in my 25yrs.

Pros:

I love the ease of this software, the set up was also streamlined

Cons:

The Invoicing, I have been on this for almost 2 years and am still not using this feature , partially my fault for not getting the training yet.

vcita Response

2 years ago

Thank you for your kind words Desiree! If you'd like the team to help you get your invoices up and running with vcita - please feel free to reach out to the team.

Adriana
Adriana
CEO in US
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

A great option when have a huge team

5.0 2 years ago

Pros:

In my business we offer mental health services and have several professionals, was easy customize the service to everyone and the sync option is the best in the market

Cons:

is so much expensive, unfortunately i can't afford that any longer.

Christopher
Christopher
Owner/Operator in Canada
Verified LinkedIn User
E-Learning, Self Employed
Used the Software for: 2+ years
Reviewer Source

Vcita worth the extra.

5.0 2 years ago

Comments: Very positive experience.

Pros:

The ease of use and integrations is the features I appretiate.

Cons:

It is a bit pricier than other services but I think there is value in the price.

Tyrone
Tyrone
Owner in US
Construction software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

really helps a small contractor like my self stay organized

5.0 7 years ago

Comments: a Organized system to engage with my potential customers 24/7

Pros:

customers can create their own file when reaching out to us thru our website and request appointments

Cons:

when using the app to share a Doc typing message really slow to show up on screen Customers get confused when filling out the appointment Location instaed of the address they mention the name of the place like ( my House , or driveway , or patio, // since we do driveway and patio work they just miss understand it is the address of the meeting )

Software found in