---
description: Get information about Click4Assistance price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Click4Assistance Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Click4Assistance](/software/142534/click4assistance)

# Click4Assistance

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> Established in the UK. Click4Assistance was one of the first, ground-breaking providers to introduce Live Chat for Websites.
> 
> Verdict: Rated **3.7/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Click4Assistance?

We primarily work with UK businesses \& organisations including central and local government, call centres, financial services, charities and retail. We also have a growing international customer base.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.7/5** | 6 Reviews |
| Ease of Use | 3.7/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money | 3.8/5 | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Click4Assistance
- **Location**: Basildon, Essex, UK
- **Founded**: 2004

## Commercial Context

- **Starting Price**: £10.38
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: licence cost per each user logged in
- **Target Audience**: 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- Customizable Branding
- Geotargeting
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.capterra.in/software/180345/whatsapp) — 4.7/5 (16296 reviews)
2. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24046 reviews)
3. [Text Request](https://www.capterra.in/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "We're trialling live chat on our website" — 4.0/5

> **Verified Reviewer** | *9 April 2019* | Real Estate | Recommendation rating: 7.0/10
> 
> **Pros**: The canned responses, ability to see what people type before they've sent it and ability to push people towards a webpage are really helpful for getting quick and good answers to our residents. Our operators like using the live chat dashboard, and the customisation is good.
> 
> **Cons**: Although it is very customisable, edits need to be done in html or css which can be tricky for small teams without much experience in that area. The reporting data is good, but in lots of different places.
We have had some IT issues.
> 
> We introduced live chat on our website to make it easier for our customers to ask us questions, and we're pleased with how it's going - we were able to fully customise the buttons and chat surveys and have used the data to help us make the website more engaging, and to provide a better service. We have had some IT issues, though the Click4Assistance customer service is good.

-----

### "Review from Covea Insurance Administrator" — 4.0/5

> **Vicki** | *1 July 2019* | Insurance Software | Recommendation rating: 9.0/10
> 
> **Pros**: It is easy to use and the Support team are always on hand to assist if required.
> 
> **Cons**: I would prefer if the software could link in with our phone systems.
Reporting - would be good to produce one report with more info opposed to a lot of smaller reports that is currently available
> 
> Overall very good experience. It is of great benefit to provide our customers with a number of contact options.

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### "Support Team of 2 people and 2 account managers - Small Company - very poor product" — 1.0/5

> **John** | *2 February 2019* | Information Technology & Services | Recommendation rating: 0.0/10
> 
> **Pros**: Free Trial Doesn't ask for Card Payment
> 
> **Cons**: No mobile app - other providers have it as standard
User Interface severally lacking any professional appearance
Disguised benefits like ghost text - preview visitor typing - available free throe other providers
File transfer again free with every other provider they charge extra
Hidden page impressions costs which no other provider charges for
No translation service
Your then asked if you would like branding, which is chargeable\! Despite there USP that everything is easy to customise.
GDPR spill about must have datacentres in UK/EU not even relevant as Amazon's datacentres are fully complaint and not UK located.
Promoting AICHAT bots which they don't even have any information or substance and merely using IBM Watson CHATBOT which is practically free .
> 
> We had a company doing some evaluating of several live chat solutions and the findings as we wanted to make sure they could fulfill our needs.

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### "Great Service" — 4.0/5

> **Lynne** | *8 March 2019* | Financial Services Software | Recommendation rating: 7.0/10
> 
> **Pros**: A great way to reach our customers and help solve issues
> 
> **Cons**: The reporting and MI isn't easy to use and hard to navigate through the control panel
> 
> Click4Assistance offer great customer service and can't do enough to ensure you have everything you need.  Nothing is too much trouble

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### "Click4Assistance Review" — 5.0/5

> **Jack** | *30 April 2019* | Mining & Metals | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use
Ability to add links to other parts of the website easily
> 
> **Cons**: If it isn't used for a short period of time it logs the user off
> 
> Easy to use and good value for money

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## Links

- [View on Capterra](https://www.capterra.in/software/142534/click4assistance)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/142534/Click4Assistance/> |
| en-AE | <https://www.capterra.ae/software/142534/click4assistance> |
| en-AU | <https://www.capterra.com.au/software/142534/click4assistance> |
| en-CA | <https://www.capterra.ca/software/142534/click4assistance> |
| en-GB | <https://www.capterra.co.uk/software/142534/click4assistance> |
| en-IE | <https://www.capterra.ie/software/142534/click4assistance> |
| en-IL | <https://www.capterra.co.il/software/142534/click4assistance> |
| en-IN | <https://www.capterra.in/software/142534/click4assistance> |
| en-NZ | <https://www.capterra.co.nz/software/142534/click4assistance> |
| en-SG | <https://www.capterra.com.sg/software/142534/click4assistance> |
| en-ZA | <https://www.capterra.co.za/software/142534/click4assistance> |

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