--- description: Get information about NABD System price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NABD System Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [NABD System](/software/142595/nabd) # NABD System Canonical: https://www.capterra.in/software/142595/nabd Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/142595/nabd?page=2) > A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price. > > Verdict: Rated **4.6/5** by 38 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses NABD System? NABD helps organization from all sizes to deliver exceptional customer support. From start ups to large enterprises, they all selected NABD for its ability to scale up and its automation capabilities. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 38 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: NABD - **Founded**: 2002 ## Commercial Context - **Starting Price**: $30.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Dutch, English, French, German, Russian, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, Egypt, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Accounting Software - Alerts/Escalation - Assignment Management - Automated Routing - CRM Software - Call Center Management - Chat/Messaging - Collaboration Tools - Customer Database - Customizable Branding - Dashboard Software - Email Management Software - Feedback Management - Interaction Tracking - Issue Auditing - Issue Tracking Software - Knowledge Base Management - Live Chat Software - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Prioritization - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Social Media Monitoring Software - Surveys & Feedback - Task Management Software - Third-Party Integrations - Transcripts/Chat History - Workflow Management Software ## Integrations (7 total) - Google Calendar - Google Drive - Meta for Business - Microsoft Excel - Microsoft Outlook - Microsoft Word - Twitter/X ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inqui" — 4.0/5 > **Mohamed** | *26 October 2015* | Executive Office > > Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast. Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products. Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap. ----- ### "A great product that helped us manage customers service requests efficiently and faster" — 5.0/5 > **Verified Reviewer** | *18 November 2015* | Import & Export > > **Pros**: The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. > > **Cons**: The dynamic report generator > > We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market. ----- ### "Our experience with the system" — 3.0/5 > **Mohamed** | *27 February 2019* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: online access ... customer portal.... > > **Cons**: very complex... very slow... not flexible... ----- ### "We have a great experience both with NABD tool and the staff." — 5.0/5 > **Verified Reviewer** | *15 June 2017* | Gambling & Casinos | Recommendation rating: 10.0/10 > > **Pros**: Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively. > > **Cons**: Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business. ----- ### "Nabd is a perfect website" — 5.0/5 > **Bella** | *22 June 2016* > > **Pros**: Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps > > After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/142595/nabd?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/142595/nabd) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data