15 years of helping Indian businesses
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Reward Gateway
What Is Reward Gateway?
Reward Gateway helps clients increase employee engagement and drive business results through a tailored platform that combines employee recognition, communications, surveys, discounts and analytics in one unified hub.
Our Client Success Team partners with you to create fully branded solutions aligned to your employee engagement goals, and to reflect your unique mission, culture and employer brand to drive the highest levels of platform usage.
Who Uses Reward Gateway?
Reward Gateway's employee engagement platform brings strategic recognition, communications, employee surveys, and discounts together in one unified solution for companies across industries.
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Reward Gateway Reviews for Indian Users
Very Simple!
Pros:
So easy to work with the product, many quick features, and the employees can be recognised with real time social interactions such as anniversary or hard work. Big companies use this as well.
Cons:
Cancelling a transaction could be a headache.
Alternatives Considered:
Great product and company
Comments: Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company.
Pros:
An innovative company that are continually improving the product. Reward Gateway deliver a bespoke product whilst working closely with their clients to ensure they deliver maximum engagement from the platform. Great features for employees and employers with good reporting tools
Cons:
Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips. I believe this is something currently being worked on.
Secret experts use Reward Gateways on daily basis.It is the best software to sparkle your work.
Comments: Customer service is very good in Reward Gateway.It has exemplary features which boosts communication and goals among my employees.Using it was the best option ever.
Pros:
This is the most influential software for legends because it brings strategic recognition and communication among employees.it is the most guaranteed way to great team work.Aligns all the goals and vision of employees.This software really boosted my employees skills and vision.
Cons:
I have no problem with this software infact it has done wonders for me and that's why I can confidently recommend it to anyone with a similar problem as mine.
GRAIL's Review
Comments: Visually appealing, simple to use for employees. Terrible from an admin user POV if integrating with an HRIS- no rules engine means we have to manually script all the rules into our CSV file before loading into Rewards Gateway. Not being able to "skip" levels or "send back" awards during the approval process is hugely limiting and creates a bad user experience on approvals.
Pros:
Easy to use from an employee perspective
Cons:
No rules engine for approval process: No way for the system to skip approvers if they've already approved earlier in the cycle (example, Manager may also be the budget owner or HRBP. End of approving twice for the same person). No rules engine for approval process: No way for system to recognize and skip a person approving as themselves. No rules engine for approval process: Cannot use management chain or any other rule for assigning approvers at different approval levels. (Have to script this into the SFTP file and manually maintain). i.e. level 1 approver: use nominees line manager. Or approver 2: route approval to nominee's HR Partner. Or line 3: all people in department x, route to x for approval. For direct cash awards that are paid outside of the platform (i.e. what GUILD calls non-monetary awards), there's no way to edit the suggested amount or "Send Back" the step to prior step. Means if an amount changes through the approval process, we have to cancel the award, ask the Nominator to resubmit, then go through the entire approval process again. Clients have very limited configuration options available compared to what GUILD support can do. Means we need to submit a ticket for basic set-up. Example: we'd like to limit the number of nominations a person can receive (example 1 per month) to help avoid duplicate awards for the same body of work. This is possible on the platform, but only GUILD admins can set it up. Pictures are not diverse (4 white males)
Reward Gateway Response
11 months ago
Hello John, Thanks you for your feedback. We aim to provide the greatest possible experience to our customers, but we're sorry to hear that your experience was just an average one. Please let us know if there's anything else we can do to improve your program. I would love to connect with you directly to hear your feedback and talk about how we can improve the admin experience! Looking forward to hearing back from you soon. Sharon Fagan Director of Client Success
Improving recognition and employee understanding of their rewards
Comments: As a business they are very easy to work with. They are responsive to queries and issues, and their account management is proactive and helpful. Pricing feels fair for the value and quality of the service.
Pros:
Reward gateway helps us bring all our reward and benefits information into one reward portal. Employees can find out bout all the benefits, including links to the relevant forms, terms and guides. They can also save from a huge selection of discounted sites, and earn cashback, which is very popular. The recognition tool is quick and easy enabling peer to peer recognition and monitored awarding of shopping vouchers for larger achievements. On top of that you get the total reward statement, which shows employees the value of all the rewards and benefits that they enjoy.
Cons:
I think the format could do with updating. It's not bad but compared to some more whizzy sites it looks a bit static.
