17 years of helping Indian businesses
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Reward Gateway
What Is Reward Gateway?
Reward Gateway is a total employee experience platform that helps companies leverage the power of appreciation to boost employee engagement, reduce turnover, and drive success. Founded in 2006, Reward Gateway is a leader in the employee experience industry, serving over 5K+ clients and 8.5 Million employees across the globe.
With a robust product suite offering Recognition & Reward, Employee Wellbeing, Employee Communications, and Employee Discounts within a dynamic central hub, Reward Gateway helps clients manage and motivate both on-site and remote workforces, while also supporting their mental, physical, and financial wellbeing.
Who Uses Reward Gateway?
Reward Gateway's employee engagement platform brings strategic recognition, communications, employee surveys, and discounts together in one unified solution for companies across industries.
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Reward Gateway Reviews for Indian Users
Very Simple!
Pros:
So easy to work with the product, many quick features, and the employees can be recognised with real time social interactions such as anniversary or hard work. Big companies use this as well.
Cons:
Cancelling a transaction could be a headache.
Alternatives Considered:
Great product and company
Comments: Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company.
Pros:
An innovative company that are continually improving the product. Reward Gateway deliver a bespoke product whilst working closely with their clients to ensure they deliver maximum engagement from the platform. Great features for employees and employers with good reporting tools
Cons:
Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips. I believe this is something currently being worked on.
GRAIL's Review
Comments: Visually appealing, simple to use for employees. Terrible from an admin user POV if integrating with an HRIS- no rules engine means we have to manually script all the rules into our CSV file before loading into Rewards Gateway. Not being able to "skip" levels or "send back" awards during the approval process is hugely limiting and creates a bad user experience on approvals.
Pros:
Easy to use from an employee perspective
Cons:
No rules engine for approval process: No way for the system to skip approvers if they've already approved earlier in the cycle (example, Manager may also be the budget owner or HRBP. End of approving twice for the same person). No rules engine for approval process: No way for system to recognize and skip a person approving as themselves. No rules engine for approval process: Cannot use management chain or any other rule for assigning approvers at different approval levels. (Have to script this into the SFTP file and manually maintain). i.e. level 1 approver: use nominees line manager. Or approver 2: route approval to nominee's HR Partner. Or line 3: all people in department x, route to x for approval. For direct cash awards that are paid outside of the platform (i.e. what GUILD calls non-monetary awards), there's no way to edit the suggested amount or "Send Back" the step to prior step. Means if an amount changes through the approval process, we have to cancel the award, ask the Nominator to resubmit, then go through the entire approval process again. Clients have very limited configuration options available compared to what GUILD support can do. Means we need to submit a ticket for basic set-up. Example: we'd like to limit the number of nominations a person can receive (example 1 per month) to help avoid duplicate awards for the same body of work. This is possible on the platform, but only GUILD admins can set it up. Pictures are not diverse (4 white males)
Reward Gateway Response
2 years ago
Hello John, Thanks you for your feedback. We aim to provide the greatest possible experience to our customers, but we're sorry to hear that your experience was just an average one. Please let us know if there's anything else we can do to improve your program. I would love to connect with you directly to hear your feedback and talk about how we can improve the admin experience! Looking forward to hearing back from you soon. Sharon Fagan Director of Client Success
Alternatives Considered:
Amazing product for engagement
Comments: I am super happy with Reward Gateway, can't say enough great things about the service, the platform, and the product. It's an amazing product.
Pros:
Ease of use Customer Service Quick response time Effectiveness of recognition and rewards Shopping site is a bonus
Cons:
There is NOTHING I dislike about this product,super happy with it.
Great tool for engagement!
Comments: We keep working to improve engagement through the platform. The service team at Reward Gateway is amazing and always so responsive and great to work with.
Pros:
The ease of use and ability to make changes is key. The team enjoys the eCards and opportunities to recognize one another. Great tool for engagement!
Cons:
I would like to be able to run more detailed reports (for example, specifics on each of the eCards - who is using them and what is said vs. just knowing the percentage of usage).
