--- description: Get information about Sparkcentral price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sparkcentral Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Sparkcentral](/software/142857/sparkcentral-customer-engagement-platform) # Sparkcentral Canonical: https://www.capterra.in/software/142857/sparkcentral-customer-engagement-platform Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/142857/sparkcentral-customer-engagement-platform?page=2) > Deliver memorable customer service via a messaging-first approach. Listen, support and engage with customers on channels they love. > > Verdict: Rated **4.2/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Sparkcentral? Large enterprises customers such as Zappos, Emirates Airlines, Air Canada, Engie, KBC, AXA, MTN, Direct Tv, Noon, citizenM hotels, Netflix and Slack to name a few. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 15 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sparkcentral - **Location**: Hasselt, Belgium - **Founded**: 2012 ## Commercial Context - **Starting Price**: $600.00 - **Pricing Details**: Contact Sparkcentral for pricing details - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Polish, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Belgium ## Features - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM Software - Call Center Management - Chat/Messaging - Chatbot software - Communication Management - Customer Database - Customer Experience Management - Customer History - Customizable Branding - Email Management Software - Feedback Management - Knowledge Base Management - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Language - Offline Form - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Service Level Agreement (SLA) Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (5 total) - Instagram - Messenger - Meta for Business - Viber - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software) - [Conversational AI Platform](https://www.capterra.in/directory/31596/conversational-ai-platform/software) - [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software) ## Alternatives 1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Great tool for customer service" — 4.0/5 > **Stefan** | *18 February 2020* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Easy to use interface. Good oversight on the customers. The product team is actively pursuing development in bots and AI. > > **Cons**: We have small volumes of social media and as such can't get as good an ROI as hoped. > > The team is dedicated and provide a good product. Large organisations who rely heavily on chat, email and phone may struggle in having Sparkcentral as an "additional" tool for social media because it can be tricky to maintain a harmonized / integrated CRM and reporting system. ----- ### "Only software to scale as your social channels do." — 4.0/5 > **Danny** | *18 February 2020* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Standardized queue, automations, support and AM team are amazing\! > > **Cons**: Data portion is not customizable, some of the UI elements are inefficient and needs improvement (never expiring pending queue), and no message previews. ----- ### "Works for consolidating social media but reporting needs serious work" — 3.0/5 > **Eric** | *6 March 2020* | Retail | Recommendation rating: 3.0/10 > > **Pros**: Sparkcentral is great for connecting our various social media accounts and responding to customers across channels but functionality and reporting is limited > > **Cons**: The reporting is next to impossible. The data they collect is mostly useless. Understanding basic insights such as tickets per week, average time solve are very difficult. There's limited ability to classify ticket types and integrating with a CRM is difficult and requires meaningful engineering resources. ----- ### "Very satisfied to date" — 4.0/5 > **Mathieu** | *22 February 2020* | Aviation & Aerospace | Recommendation rating: 8.0/10 > > **Pros**: I really enjoy how streamlined it is and that since everything comes into one place, it allows agents to be more focused on the work at hand. > > **Cons**: While I find it to be fairly intuitive, some of the agents struggle with it. I also think they should have more space in their Snippet Knowledge base. > > So far so good\! ----- ### "Love SC\!" — 5.0/5 > **Ashley** | *29 May 2020* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The platform itself is extremely user friendly and our staff have voiced how much they prefer this new program over our old one. Tracking is much more detailed and the internal chat system has been a blessing for our employees. > > **Cons**: Reporting is very detailed but I wish more the information was accessible without exporting and that we could look at the stats (first time to reply, etc) as a whole rather than by facebook page - though I am told they are working on this\! > > The on-boarding process with Sparkcentral has been super easy\! Once we made the decision to move forward with them the process was extremely quick and went at our pace. We chose when we wanted to go Live, and what our availability was for our virtual training. We were provided with our log-in formation and an information booklet prior to our On-Boarding Class with their Customer Success Manager, \[SENSITIVE CONTENT HIDDEN\]. Having the log-in information prior to our training class was so beneficial because we were able to familiarize ourselves with the program and come prepared with questions. We felt we had all the time we needed and more provided to us for our virtual class and left feeling very confident in how to use the program. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/142857/sparkcentral-customer-engagement-platform?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/142857/sparkcentral-customer-engagement-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data