--- description: Get information about Tidio price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tidio Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Tidio](/software/144040/tidio-chat) # Tidio Canonical: https://www.capterra.in/software/144040/tidio-chat Page: 1 / 25\ Next: [Next page](https://www.capterra.in/software/144040/tidio-chat?page=2) > Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI. > > Verdict: Rated **4.7/5** by 590 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Tidio? Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 590 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Tidio - **Location**: London, UK - **Founded**: 2013 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: All accounts come with a 7-day free trial period. The Free plan is free forever. You can upgrade the number of visitors you reach with Flows and the number of monthly Lyro conversations. Flows are chatbot automations that follow defined rules. Lyro conversations are AI chatbot conversations that are trained on your knowledge base and frequently asked questions. The the pricing page on the Tidio website to model your potential usage. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 202 more ## Features - AI/Machine Learning - Automated Responses - Automated Routing - CRM Software - CSAT Survey Structure - Chat/Messaging - Chatbot software - Complaint Monitoring - Contact Management Software - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Support Software - Customizable Branding - Customizable Forms - Customizable Templates - Data Import/Export - Data Security - Data Visualization Software - Email Management Software - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Issue Tracking Software - Knowledge Base Management - Language Detection - Lead Management Software - Lead Qualification - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Natural Language Processing - Pre-Configured Bot - Prioritization - Proactive Chat - Process/Workflow Automation - Real-time Consumer-facing Chat - Sales Activity Management - Sentiment Analysis - Survey/Poll Management - Surveys & Feedback - Task Automation - Transcripts/Chat History - Transfers/Routing - Visual Analytics ... and 29 more features ## Integrations (45 total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram ... and 30 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Sales Force Automation Software](https://www.capterra.in/directory/12/sales-force-automation/software) - [Artificial Intelligence Software](https://www.capterra.in/directory/30938/artificial-intelligence/software) - [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software) ## Alternatives 1. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24103 reviews) 2. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1723 reviews) 3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1782 reviews) 4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3427 reviews) ## Reviews ### "Easy to use Chat Bot for website" — 5.0/5 > **aniket** | *17 September 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: I am using tidio from long time, it is easy to learn for new user. Whenever our client come on website they can send us message through tidio that is great. > > **Cons**: When i use tidio on my linux pc i don't get notifications. Overall i don't have any issue with tidio. > > I am using tidio from 1.5 year. It is super easy to transfer knowledge to new person. Previously we were using tawkto but that is not that much good as compare to tidio. ----- ### "Overall a Great Experience with Tidio Chat Bot and Lyro AI Agent" — 5.0/5 > **Aniket** | *24 May 2025* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Tidio is Good AI chat bot supports all type of integrations with wordpress. Also we can change the appearance of the widget. > > **Cons**: When i'm testing the bot sometimes Lyro AI Agent shares irrelevant info to website customers which is not good, but i think this is because of knowledge that bot have > > Starting from integration to daily use tidio works well on all scenarios like Customer Support, Ai Chat bot, ticket handling, etc. I used others chatbot also tidio works well as compared to other bots. ----- ### "Beneficial tool for my business" — 5.0/5 > **karan** | *31 July 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight. I must say it was value for money for me. > > **Cons**: The mobile apps notification get delay sometimes. It mostly happens when I runs ads for my website, so more traffic gets on website. > > Tidio helped me to reduce the cart abandonment issue and now i can respond to message and emails faster to the customer queries. ----- ### "Great Chatbot for the Recruitment Industry" — 5.0/5 > **Tanya** | *27 October 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Using tidio on our website now candidates get instant response from AI or from available team member. Overall, it’s been a big help in improving how we communicate with applicants. > > **Cons**: I think we're in free plan because i get notification that 100/100 we used flows. I think free plan has less flows but we will upgrade plan for sure. > > We're using tidio on our company's website from a very long time, and it is very smooth when it comes to communicate with candidates. Earlier we used to miss questions or enquires from candidates because they sent us on mail and now they easily get support using tidio. ----- ### "Simple and Sleek User Interface" — 4.0/5 > **Shivam** | *22 June 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The user interface of this platform is something I liked very much and customisation options are also vast. live chat design mix with the website perfectly and its look professional on website. > > **Cons**: Sometime i face this issue, messages does not get delivered in real time, it happens especially during peak hours. > > Overall tidio is a good looking interface and easy to use platform. Just tidio has to improve the real time message delay issue, if this got fixed then its a best chatbot ever use. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.in/software/144040/tidio-chat?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/144040/tidio-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data