--- description: Get information about Tidio price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tidio Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Tidio](/software/144040/tidio-chat) # Tidio Canonical: https://www.capterra.in/software/144040/tidio-chat Page: 1 / 25\ Next: [Next page](https://www.capterra.in/software/144040/tidio-chat?page=2) > Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI. > > Verdict: Rated **4.7/5** by 590 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Tidio? Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 590 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Tidio - **Location**: London, UK - **Founded**: 2013 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: All accounts come with a 7-day free trial period. The Free plan is free forever. You can upgrade the number of visitors you reach with Flows and the number of monthly Lyro conversations. Flows are chatbot automations that follow defined rules. Lyro conversations are AI chatbot conversations that are trained on your knowledge base and frequently asked questions. The the pricing page on the Tidio website to model your potential usage. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 202 more ## Features - AI/Machine Learning - Automated Responses - Automated Routing - CRM Software - CSAT Survey Structure - Chat/Messaging - Chatbot software - Complaint Monitoring - Contact Management Software - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Support Software - Customizable Branding - Customizable Forms - Customizable Templates - Data Import/Export - Data Security - Data Visualization Software - Email Management Software - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Issue Tracking Software - Knowledge Base Management - Language Detection - Lead Management Software - Lead Qualification - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Natural Language Processing - Offline Form - Prioritization - Proactive Chat - Process/Workflow Automation - Real-time Consumer-facing Chat - Sales Activity Management - Sentiment Analysis - Survey/Poll Management - Surveys & Feedback - Task Automation - Transcripts/Chat History - Transfers/Routing - Visual Analytics ... and 29 more features ## Integrations (45 total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram ... and 30 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Sales Force Automation Software](https://www.capterra.in/directory/12/sales-force-automation/software) - [Artificial Intelligence Software](https://www.capterra.in/directory/30938/artificial-intelligence/software) - [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software) ## Alternatives 1. 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I noticed many times. > > I am using tidio chatbot from 3 years initially we were using some random chatbot but then we switch to tidio, Lyro agent is best when agents is not available agent takes care of customer with relevant information. ----- ### "Easy to use Chat Bot for website" — 5.0/5 > **aniket** | *17 September 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: I am using tidio from long time, it is easy to learn for new user. Whenever our client come on website they can send us message through tidio that is great. > > **Cons**: When i use tidio on my linux pc i don't get notifications. Overall i don't have any issue with tidio. > > I am using tidio from 1.5 year. It is super easy to transfer knowledge to new person. Previously we were using tawkto but that is not that much good as compare to tidio. ----- ### "Easy integration with ecommerce websites built on PrestaShop." — 5.0/5 > **Abhishek** | *26 October 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to integrate with ecommerce store based on prestashop. Also the integration process has no complex setup or hard code conflicts. It doesn't slow down your store which is the best part of tidio. > > **Cons**: I'm using tidio from 1 year i haven't find any issues or problems everything is smooth and easy to use. Once i faced one glitch i reached out to support team they fixed very promptly. > > My experience is very good with tidio, i have completed setup of tidio on our most of the website which is based on shopify or prestashop. Also, lyro AI works well and feed there knowledge base by fetching data from given FAQs pages. Highly recommended for anyone running a prestashop store. ----- ### "Overall a Great Experience with Tidio Chat Bot and Lyro AI Agent" — 5.0/5 > **Aniket** | *24 May 2025* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Tidio is Good AI chat bot supports all type of integrations with wordpress. Also we can change the appearance of the widget. > > **Cons**: When i'm testing the bot sometimes Lyro AI Agent shares irrelevant info to website customers which is not good, but i think this is because of knowledge that bot have > > Starting from integration to daily use tidio works well on all scenarios like Customer Support, Ai Chat bot, ticket handling, etc. I used others chatbot also tidio works well as compared to other bots. ----- ### "Secure and Trustworthy Communication Tool" — 5.0/5 > **areena** | *13 September 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: One of the best thing I like about the tidio most is its security. With encrypted communication, I feel comfortable handling my confidential customer data. The platform feel is reliable. > > **Cons**: The downside is that some of the complex and advance features can feel overwhelming at first. But the automation options are so powerful. But they do require a bit learning curve to understand. > > Once you get used to tidio, Then tidio becomes a trustworthy partner for customer engagement. The peace of the mind it provides in security is worth the efforts we put in it. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.in/software/144040/tidio-chat?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/144040/tidio-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data