--- description: Get information about Tidio price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tidio Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Tidio](/software/144040/tidio-chat) # Tidio Canonical: https://www.capterra.in/software/144040/tidio-chat Page: 1 / 25\ Next: [Next page](https://www.capterra.in/software/144040/tidio-chat?page=2) > Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI. > > Verdict: Rated **4.7/5** by 590 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Tidio? Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 590 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Tidio - **Location**: London, UK - **Founded**: 2013 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: All accounts come with a 7-day free trial period. The Free plan is free forever. You can upgrade the number of visitors you reach with Flows and the number of monthly Lyro conversations. Flows are chatbot automations that follow defined rules. Lyro conversations are AI chatbot conversations that are trained on your knowledge base and frequently asked questions. The the pricing page on the Tidio website to model your potential usage. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 202 more ## Features - AI/Machine Learning - Automated Responses - Automated Routing - CRM Software - CSAT Survey Structure - Chat/Messaging - Chatbot software - Complaint Monitoring - Contact Management Software - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Support Software - Customizable Branding - Customizable Forms - Customizable Templates - Data Import/Export - Data Security - Data Visualization Software - Email Management Software - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Knowledge Base Management - Language Detection - Lead Management Software - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Natural Language Processing - Pre-Configured Bot - Prioritization - Proactive Chat - Real-time Consumer-facing Chat - Sales Activity Management - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Template Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Visual Analytics - Workflow Automation ... and 29 more features ## Integrations (45 total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram ... and 30 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Sales Force Automation Software](https://www.capterra.in/directory/12/sales-force-automation/software) - [Artificial Intelligence Software](https://www.capterra.in/directory/30938/artificial-intelligence/software) - [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24146 reviews) 3. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1727 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4083 reviews) ## Reviews ### "Best AI Chat Bot" — 5.0/5 > **Abhishek** | *13 June 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge base, wordpress integration, bot appearance, etc. > > **Cons**: Sometimes tidio chat not load on every page on my website or it takes sometime to load the widget. I don't know this issue is related with my website or chatbot but there's an issue. I noticed many times. > > I am using tidio chatbot from 3 years initially we were using some random chatbot but then we switch to tidio, Lyro agent is best when agents is not available agent takes care of customer with relevant information. ----- ### "Easy to use Chat Bot for website" — 5.0/5 > **aniket** | *17 September 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: I am using tidio from long time, it is easy to learn for new user. Whenever our client come on website they can send us message through tidio that is great. > > **Cons**: When i use tidio on my linux pc i don't get notifications. Overall i don't have any issue with tidio. > > I am using tidio from 1.5 year. It is super easy to transfer knowledge to new person. Previously we were using tawkto but that is not that much good as compare to tidio. ----- ### "Great Chatbot for the Recruitment Industry" — 5.0/5 > **Tanya** | *27 October 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Using tidio on our website now candidates get instant response from AI or from available team member. Overall, it’s been a big help in improving how we communicate with applicants. > > **Cons**: I think we're in free plan because i get notification that 100/100 we used flows. I think free plan has less flows but we will upgrade plan for sure. > > We're using tidio on our company's website from a very long time, and it is very smooth when it comes to communicate with candidates. Earlier we used to miss questions or enquires from candidates because they sent us on mail and now they easily get support using tidio. ----- ### "Boosts Engagement, UI Could Use a Refresh" — 5.0/5 > **Vishnu** | *17 September 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Tidio has been excellent at boosting my engagement on our website. The chatbot is very resposive and do a great job of keeping visitors engaged until a human agent can take over. Security is good. > > **Cons**: The user interface, while functional, looks slightly outdated compared to some competitors. Navigation between features could be smoother. > > Even with the UI bugs and issues, Tidio remains a strong marketing and customer service tool. It has helped us convert more visitors into paying customers, and the automation has reduced our workload significantly. overall Value for Money tool. ----- ### "Good Experience with Tidio" — 5.0/5 > **Aniket** | *20 May 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Tido is very Good chatbot for custom coded websites and WordPress websites. Also, now a days Lyro AI also working really good. > > **Cons**: When i try to access tidio on my wordpress website but tidio opens in there website not on WordPress dashboard. This not looks good to me. > > I'm using Tidio From 4 Years my overall experience is really good just a minor suggestion if we can set widget position on website more specifically then it would be great. Currently there are limited option for position. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.in/software/144040/tidio-chat?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/144040/tidio-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data