--- description: Get information about Remote Monitoring and Management price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Remote Monitoring and Management Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [AI IT Agents](/directory/34833/ai-it-agents/software) > [Remote Monitoring and Management](/software/144309/atera) # Remote Monitoring and Management Canonical: https://www.capterra.in/software/144309/atera Page: 1 / 20\ Next: [Next page](https://www.capterra.in/software/144309/atera?page=2) > Cloud-based IT management platform combining RMM, PSA, helpdesk, patch management, remote access, and billing in one place. > > Verdict: Rated **4.5/5** by 459 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Remote Monitoring and Management? Managed service providers (MSPs) and internal IT departments at organizations of all sizes, from small businesses to large enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 459 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Atera - **Location**: Tel Aviv, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $129.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pay-per-technician for unlimited endpoints, with transparent pricing designed for your team’s growth All plans include: - Ticketing \& Service portal - Windows, Mac, and Linux support - Classic reports - IT automations - 24/7 chat support How does Atera’s pricing model help IT professionals level up? We’re not fans of pay-per-device because we know it stops you from taking your work to where it should be. We’re disruptive, so unlike traditional IT Solutions, you don’t have any extra costs for devices, leaving you to grow your business at the cadence you choose. With Atera’s pay-per-technician, the cost stays the same no matter how many devices you add. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Estonia, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Lithuania, Mexico, Netherlands and 9 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking Software - Automatic Patch Deployment - Automatic Scans - Backup and Recovery - Bandwidth Monitoring - Barcode/Ticket Scanning - Billing & Invoicing - Chat/Messaging - Collaboration Tools - Configuration Management - Customer Database - Customer Support Software - Dashboard Software - Data Import/Export - Deployment Management - For MSPs - IT Reporting - Incident Management Software - Issue Management - Knowledge Base Management - Knowledge Management Software - Monitoring - Multi-Channel Communication - Natural Language Processing - Network Analysis - Network Wide Management - Patch Management Software - Performance Metrics - Performance Monitoring - Personalization Software - Policy Management Software - Real-Time Data - Real-Time Monitoring - Release Management - Remote Access & Monitoring - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Screen Sharing Software - Self Service Portal - Simple Network Management Protocol (SNMP) - Ticket Management - Time & Expense Tracking - Unattended Access - Vulnerability Scanning - Workflow Management Software ... and 35 more features ## Integrations (53 total) - Acronis Cyber Protect - Acronis Cyber Protect Cloud - AnyDesk - Autotask PSA - Axcient - Azure Active Directory Domain Services - Azure Virtual Machines - Bitdefender GravityZone - Bitdefender GravityZone MDR - Chocolatey - Cisco Duo - ConnectWise PSA - Cynet 360 - Domotz - Emsisoft Anti-Malware ... and 38 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [AI IT Agents](https://www.capterra.in/directory/34833/ai-it-agents/software) ## Related Categories - [AI IT Agents](https://www.capterra.in/directory/34833/ai-it-agents/software) - [IT Management Software](https://www.capterra.in/directory/10001/it-management/software) - [Patch Management Software](https://www.capterra.in/directory/10017/patch-management/software) - [Network Monitoring Tool](https://www.capterra.in/directory/30019/network-monitoring/software) - [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.in/software/170018/manageengine-desktop-central) — 4.6/5 (1860 reviews) 2. [Action1](https://www.capterra.in/software/180609/action1-rmm) — 4.9/5 (239 reviews) 3. [Pulseway](https://www.capterra.in/software/141792/pulseway) — 4.7/5 (311 reviews) 4. [NinjaOne](https://www.capterra.in/software/165889/ninjaone) — 4.7/5 (298 reviews) 5. [Iru](https://www.capterra.in/software/181954/Iru) — 4.9/5 (493 reviews) ## Reviews ### "The best Remote monitoring software" — 5.0/5 > **Verified Reviewer** | *24 March 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: This tool actively monitors IT systems to avoid problems and improve work efficiency. I can remotely access target machines and deploy automation scripts help of with this software. It's Provide automated reports on system health, performance, and ticket resolution automatically, making it easier for internal teams and clients to understand. > > **Cons**: I have not faced any problems with Atera so far. I really like is its user-friendly interface. > > Atera helps us with centralized monitoring, streamlining patching and maintenance tasks and providing remote access easily. It works perfectly for small to medium-sized managed service providers as well as internal business teams. ----- ### "Makes IT management easier at a great price" — 4.0/5 > **Palash** | *6 October 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us. The pricing model, which is per technician and not per endpoint, is a major plus for cost control. > > **Cons**: The reporting and analytics module should have been more flexible. Customizing reports to fit specific needs, such as for executive summaries is a bit of a hassle. > > Atera automates key processes like patch mangement and remote monitoring for us. It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly. On the whole, Atera is now integral to our operations. ----- ### "Atera: All-in-One MSP Solution" — 4.0/5 > **Akanksha** | *23 February 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Atera is easy to use and takes less time to setup. Its remote access tools are reliable and efficient. > > **Cons**: Sometimes we can face issues in their mobile app and support is also a bit slow. > > Atera is a good all in one tool for managing. It is easy and has many useful features. It could be better but it still provides a good value. ----- ### "A Game-Changer, But Not Perfect" — 5.0/5 > **Mousumi** | *11 February 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Super easy to setup and get running, no complex installations or long processes. The all-in-one platform is a life saver. Remote monitoring, patching, ticketing, all in one place. Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower connections. Their AI-powered automation is pretty neat, saves a lot of manual work. > > **Cons**: The reporting system kind of meh, not very customizable, lacks some deeper insights. Mobile app is buggy sometimes, crashes when switching between tickets. Would be great if they had more third-party integrations, feels a bit limited. > > Great tool for IT teams \& MSPs, but it surely needs some refinements in reporting, UI \& support. ----- ### "Simple and affordable, to the point." — 3.0/5 > **Verified Reviewer** | *25 January 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: It is quite easy to get used to it. The best part is that you can manage many devices with very little cost. Also, it does have AI integration which is kind of effective and is usually not present widely in other software. > > **Cons**: There are a bit of limited integration options available. It needs to be re-run for patch deployment tasks. Another noticeable thing is sometimes the tickets duplicate on their own. > > It is quite good because it includes remote access and PSA so there's not much need for other tools and is cost-effective too. Some features are overwhelming. ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.in/software/144309/atera?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/144309/atera) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data