--- description: Get information about Remote Monitoring and Management price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Remote Monitoring and Management Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [AI IT Agents](/directory/34833/ai-it-agents/software) > [Remote Monitoring and Management](/software/144309/atera) # Remote Monitoring and Management Canonical: https://www.capterra.in/software/144309/atera Page: 1 / 20\ Next: [Next page](https://www.capterra.in/software/144309/atera?page=2) > Cloud-based IT management platform combining RMM, PSA, helpdesk, patch management, remote access, and billing in one place. > > Verdict: Rated **4.5/5** by 461 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Remote Monitoring and Management? Managed service providers (MSPs) and internal IT departments at organizations of all sizes, from small businesses to large enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 461 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Atera - **Location**: Tel Aviv, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $129.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pay-per-technician for unlimited endpoints, with transparent pricing designed for your team’s growth All plans include: - Ticketing \& Service portal - Windows, Mac, and Linux support - Classic reports - IT automations - 24/7 chat support How does Atera’s pricing model help IT professionals level up? We’re not fans of pay-per-device because we know it stops you from taking your work to where it should be. We’re disruptive, so unlike traditional IT Solutions, you don’t have any extra costs for devices, leaving you to grow your business at the cadence you choose. With Atera’s pay-per-technician, the cost stays the same no matter how many devices you add. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Estonia, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Lithuania, Mexico, Netherlands and 9 more ## Features - AI/Machine Learning - Activity Dashboard - Adaptive Learning - Alerts/Notifications - Asset Tracking Software - Autonomous Task Execution - Change Management Software - Customer Database - Device Auto Discovery - Endpoint Protection Software - File Sharing Software - IT Asset Management Software - IT Asset Tracking - Incident Management Software - Knowledge Base Management - Knowledge Management Software - Multi-Channel Communication - Network Analysis - Patch Management Software - Performance Monitoring - Personalization Software - Predictive Analytics Software - Prioritization - Real-Time Data - Real-Time Monitoring - Remote Access/Control - Screen Sharing Software - Self Service Portal - Service Level Agreement (SLA) Management - Session Recording - Third-Party Integrations - Ticket Management - Unattended Access - Workflow Automation - Workflow Management Software ## Integrations (56 total) - Acronis Cyber Platform - Acronis Cyber Protect - AnyDesk - Axcient x360Cloud - Axcient x360Recover - Axcient x360Sync - Azure Active Directory Domain Services - Azure Portal - Azure Virtual Machines - Bitdefender GravityZone - Bitdefender GravityZone MDR - Chocolatey - Cisco Duo - Clockify - CrossClave ... and 41 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [AI IT Agents](https://www.capterra.in/directory/34833/ai-it-agents/software) ## Related Categories - [AI IT Agents](https://www.capterra.in/directory/34833/ai-it-agents/software) - [IT Management Software](https://www.capterra.in/directory/10001/it-management/software) - [Patch Management Software](https://www.capterra.in/directory/10017/patch-management/software) - [Network Monitoring Tool](https://www.capterra.in/directory/30019/network-monitoring/software) - [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.in/software/170018/manageengine-desktop-central) — 4.6/5 (1908 reviews) 2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (805 reviews) 3. [Action1](https://www.capterra.in/software/180609/action1-rmm) — 4.9/5 (239 reviews) 4. [NinjaOne](https://www.capterra.in/software/165889/ninjaone) — 4.7/5 (299 reviews) 5. [Pulseway](https://www.capterra.in/software/141792/pulseway) — 4.7/5 (312 reviews) ## Reviews ### "A practical tool for monitoring and managing endpoints." — 4.0/5 > **Varshini** | *17 August 2026* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: What I like the most about Atera is that it gives us a good overall view of the systems we are managing from one place. The monitoring and alerts are useful for keeping track of issues, and the patch management saves quite a bit of manual effort. I also find the interface fairly easy to work with once you get used to it. For day-to-day monitoring and handling routine issues, it has made things more organized for our team. > > **Cons**: There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time. It takes some tuning to make sure we are focusing on the alerts that actually need attention. Some features also take little more time to understand properly when you're using them for the first time. > > I have been using Atera for almost two years and my overall experience has been good. I mainly like it because it gives us monitoring, patch management and remote management capabilities in one place instead of having to switch between different tools for every task. It has helped with keeping track of endpoints and responding to issues more quickly. Like any tool, it took some time to get the alerting and settings adjusted to our requirements, but after that it became much easier to use. Overall, it has been a useful tool for our day-to-day work ----- ### "Simplified IT Operations with Atera" — 5.0/5 > **Niraj** | *18 February 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: User-friendly interface and intuitive dashboard enhance overall ease-of-use. Robust remote access capabilities allow efficient support without the need for on-site visits. Integrated PSA tool streamline operations, reducing the need for multiple systems. > > **Cons**: Limited customization options may restrict advanced workflows for some users. The pricing structure can be confusing, especially for new users. Occasional performance issues may occur during peak usage times. > > Atera is designed to streamline IT operations. It empower our teams to deliver fast, effcient, and secure remote support to resolve issues without needing on-site visits. It includes remote access and PSA, which means we are now using two lesser tools in one. ----- ### "A Game-Changer, But Not Perfect" — 5.0/5 > **Mousumi** | *11 February 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Super easy to setup and get running, no complex installations or long processes. The all-in-one platform is a life saver. Remote monitoring, patching, ticketing, all in one place. Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower connections. Their AI-powered automation is pretty neat, saves a lot of manual work. > > **Cons**: The reporting system kind of meh, not very customizable, lacks some deeper insights. Mobile app is buggy sometimes, crashes when switching between tickets. Would be great if they had more third-party integrations, feels a bit limited. > > Great tool for IT teams \& MSPs, but it surely needs some refinements in reporting, UI \& support. ----- ### ""Great all-in-one RMM tool"" — 5.0/5 > **Kannan** | *6 January 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Atera is super easy to use and doesn’t take long to set up. > > **Cons**: The reports could use more customization options. > > It’s the perfect solution for managing everything in one place without overcomplicating things. ----- ### "Great Value for Growing IT Teams, But Mind the Operational Rough Edges" — 5.0/5 > **Sushant** | *18 August 2026* | Building Materials | Recommendation rating: 10.0/10 > > **Pros**: Atera stands out for its all-in-one IT management model that seamlessly combines Remote Monitoring and Management (RMM) with an integrated PSA ticketing system. Its transparent, technician-based pricing structure is a game-changer for scaling businesses without per-device cost penalties. The platform offers a clean, intuitive dashboard that makes tracking network health and managing endpoints straightforward. Additionally, built-in AI capabilities and script automation help automate routine maintenance, drastically cutting down resolution times. > > **Cons**: Atera's main drawbacks stem from operational friction across day-to-day management tasks. While basic onboarding is simple, navigating recent UI changes and setting up custom automation scripts still presents a noticeable learning curve. Customer support can be slow and unresponsive on complex tickets, while the platform suffers from occasional dashboard lag, connection drops, and noisy false alerts. Crucially, patch management can be unreliable, occasionally failing silently without clear error reporting. > > Atera delivers a streamlined, all-in-one IT management experience that excels in accessibility and value. Its per-technician pricing model makes scaling effortless, while the unified RMM and PSA interface simplifies daily operations for IT teams. However, the platform is somewhat constrained by basic reporting capabilities and additional costs for advanced features. Overall, it is an ideal, high-efficiency choice for small-to-midsize setups, provided you don't require heavy enterprise-level customization. ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.in/software/144309/atera?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/144309/atera) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data