15 years of helping Indian businesses
choose better software

What Is Aircall?

Stop wasting your team's precious call time doing something an IVR menu can handle better. Aircall's instant IVR solution allows you to quickly set up your ideal welcome message and call routing options with an easy-to-use drag and drop admin interface. Join 15,000+ companies that trust Aircall to strengthen their customer relationships with first-class call center features like: SMS, advanced call routing, analytics, call coaching, live feed, and other collaborative features.

Who Uses Aircall?

Companies using the phone to conduct business (sales or support) on a daily basis.

Aircall Software - Phone Solution
Aircall Software - Call Analytics
Aircall Software - Intelligent Call Routing
Aircall Software - IVR & Business hours

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Aircall Reviews for Indian Users

Average score

Overall
4.3
Ease of Use
4.5
Customer Service Software
4.1
Features
4.1
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Saskia
Saskia
Senior Director Sales Marketing in US
Verified LinkedIn User
Restaurants, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Most Reliable Phone Service Available

5.0 8 months ago

Comments: It facilitates both inbound and outbound call management. I like how simple it is to make an outgoing call. The time zone and area code are shown automatically, warning us to tread carefully in case of a time zone mismatch.

Pros:

Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons.

Cons:

The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of

Jisselle
Jisselle
Director of Customer Success in Trinidad & Tobago
Verified LinkedIn User
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

I love AirCall, been using it for over four years now!

5.0 2 years ago

Comments: I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch.

Pros:

AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.

Cons:

I have no complaints, it's the best VOIP service I've used.

Aircall Response

2 years ago

Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall

FRANCOIS
Digital project in France
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Best software

4.0 2 months ago New

Pros:

- Good ui - Easy setup and easy routing configuration - Good statistics tool - Easy to buy more number

Cons:

- Some sync failures with Hubspot - Low support - Some software bugs

Hagard
Director in US
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Poor call quality, ridiculous pay terms and cancelation policy

1.0 2 months ago New

Comments: Very disappointed with their services, will NEVER use again

Pros:

The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number.

Cons:

We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them 1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager 2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed 3) worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account. however, when we told the account manager that we wanna cancel that account and asked her to make sure they will not charge us automatically for the next billing month. first, she said yes. and then soonest, she said since we have not informed them to cancel the account 30 days in advance, we have to pay for the next month. So shall we tell them we need to cancel that account at the same time we activated an account? we emailed them several times on this issue, but they chose not to reply us.

Stefano
Stefano
Enterprise Architect in Italy
Verified LinkedIn User
Banking, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

The right solution for integrate hubspot

4.0 4 months ago

Comments: easy and intuitive management console allow to set up in few minutes the solution, the professional support was perfect with the initial setup and training on the usage

Pros:

one click integration and easy reporting to set up in couple of minutes the contact center workforce, monitor and manage it

Cons:

the administrator must have a operative license to manage the platform, additional phone numbers is not granted sequential