--- description: Get information about TenFold price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TenFold Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [TenFold](/software/144586/tenfold) # TenFold Canonical: https://www.capterra.in/software/144586/tenfold Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/144586/tenfold?page=2) > CTI for Sales \& Contact Center - Improve Customer Experience \& Productivity > > Verdict: Rated **4.7/5** by 143 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses TenFold? Customer facing teams, larger than 10 people, who want a fast way to become more efficient, increase revenue, and unify the customer experience. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 143 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Tenfold - **Founded**: 2014 ## Commercial Context - **Pricing Details**: Customers need to contact us for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - By-Extension Reporting - CRM Software - Call Center Management - Call Duration - Call Logging - Call Monitoring Software - Call Recording Software - Caller ID - Campaign Management Software - Collaboration Tools - Computer Telephony Integration - Contact Management Software - Customer Database - Customizable Fields - Dashboard Software - Email Management Software - Inbound Reporting - Interaction Tracking - Lead Capture Software - Lead Management Software - Lead Nurturing Software - Lead Qualification - Multi-Channel Communication - Opportunity Management - Outbound Reporting - Performance Management - Performance Metrics - Queue Management - Reporting/Analytics - Third-Party Integrations - Unattended Call Management - VoIP Software - Who Answered Log - Workflow Management Software ## Integrations (11 total) - 3CX - Asterisk - ConnectWise PSA - HubSpot Marketing Hub - Keap - NetSuite - Propertybase Salesforce Edition - Salesforce Sales Cloud - SugarCRM - Vonage Business Communications - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Sales Force Automation Software](https://www.capterra.in/directory/12/sales-force-automation/software) - [Call Accounting Software](https://www.capterra.in/directory/30083/call-accounting/software) - [Lead Management Software](https://www.capterra.in/directory/30017/lead-management/software) - [Telephony Software](https://www.capterra.in/directory/30084/telephony/software) ## Alternatives 1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Five9](https://www.capterra.in/software/132405/five9) — 4.2/5 (481 reviews) 3. [Agile CRM](https://www.capterra.in/software/135148/agile-crm) — 4.1/5 (524 reviews) 4. [PhoneBurner](https://www.capterra.in/software/134672/phoneburner) — 4.8/5 (176 reviews) 5. [Ricochet360](https://www.capterra.in/software/141932/ricochet) — 4.8/5 (82 reviews) ## Reviews ### "Streamlines Communication" — 3.0/5 > **Kevin** | *6 September 2018* | Consumer Goods | Recommendation rating: 4.0/10 > > **Pros**: The feature runs rather smoothly when working. > > **Cons**: Consistently breaks down. Customer support has been helpful. ----- ### "Keeping an eye on your application development and sales reviews" — 4.0/5 > **Atul** | *19 February 2023* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Once everything is said and done, I adore the analytical data that Tenfold offers. It integrates with all of the popular CRMs, is simple to set up, and offers a tonne of automation. I appreciate how easy it is to set up and how well a phone system works with our Salesforce CRM. It offers unparalleled speed compared to its rivals. I enjoy how easily it can be done using the pop-out feature and the little window that is available. > > **Cons**: I think double dials should be given their own category since they should not be counted towards analytics and may cause results to be skewed. They have been difficult to contact in customer service and do not frequently update. I enjoy these modest upgrades, but I could live without them. Direct dialling or incoming calls are not tracked by it. It would be the ideal programme if it could in some way do that. > > By comparing where we were previously and where we are now with Tenfold, I have discovered that we have actively been growing our daily outbound calls. I can also check how many individuals I reached out to each day and use it as a benchmark for how many I should reach out to the next day. I would strongly advise utilising Tenfold to automate some of the tiresome tasks, like calling and memorising contacts, if you want to enhance productivity in the office. ----- ### "Great App for a Growing Sales Team" — 5.0/5 > **Jason** | *19 October 2017* | Internet | Recommendation rating: 9.0/10 > > **Pros**: We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition. Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback. > > **Cons**: UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use. > > Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI) Less failure down time due to excellent customer support. ----- ### "Worse support response than Comcast or any company I've dealt with" — 3.0/5 > **John** | *22 March 2023* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: When it works it is great for tracking phone call communications and activity. > > **Cons**: Their support response is horrendous. Typically a 2-3 week turnaround time between responses via email. > > Overall experience is not great and that is 100% attributed to their support response rate. ----- ### "easy and beautiful" — 5.0/5 > **Michael** | *30 April 2018* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face. > > **Cons**: It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons. > > Increased sales, improved service, and more confidence. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/144586/tenfold?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/144586/tenfold) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data