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What Is Employment Hero?

Employment Hero is a comprehensive Human Resources software provider offering a fully integrated cloud-based HR system that includes payroll and extensive employee benefits. Designed to accommodate businesses of all sizes, the platform delivers a complete suite of tools necessary to manage employment seamlessly from hire to retirement.

The system features paperless onboarding and robust performance management capabilities, streamlining the initial phases of employment. Additionally, it includes employment contracts and policy templates developed by experienced employment lawyers, ensuring that businesses remain compliant with relevant regulations and legal requirements. With Employment Hero, organizations can efficiently handle all aspects of human resource management, fostering a more productive and legally compliant work environment.

Who Uses Employment Hero?

Business Owners, HR Managers, Payroll Managers, People and Culture Managers, CEOs, GMs, Payroll, HR and Business Advisors, Consultants, Accountants, Bookkeepers

Employment Hero Software - Feedback and coaching? It starts with communication. Help guide managers and employees through structured, constructive and bi-directional feedback for professional growth.
Employment Hero Software - Ambitious goals. Different teams. Same page. Clearly view how everyone is contributing to the wider business goals on a team and individual level. It’s goal alignment. Made simple.
Employment Hero Software - Bring all your HR into one, easy-to-use place. The smarter way to manage people, payroll and productivity. For small and medium businesses with big ambitions.
Employment Hero Software - Leave accrual and requests update in seconds with automatic leave balances and leave calendar integration. Allow employees and their managers to submit and approve leave requests and gain more insight into your team’s movements with custom leave reports.
Employment Hero Software - Give employees the keys to their work experience. Make requesting leave, doing timesheets and updating details easy with the Employment Hero app.

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Employment Hero Reviews for Indian Users

Average score

Overall
4.4
Ease of Use
4.4
Customer Service Software
4.1
Features
4.2
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Suzannah
Suzannah
Human Resources Assistant in Malaysia
Verified LinkedIn User
Utilities, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Feature packed software for a HR platform

5.0 2 years ago

Pros:

I'm pretty pleased with it as a whole. With the HR platform, I can aggregate rules and processes for all staff and rest easy knowing that they comply with all applicable laws. It's an excellent payroll solution. The pay stubs are detailed, removing any uncertainty and ensuring that employees are satisfied. I have no hesitation in recommending the program to any SME entrepreneur looking to run their company more efficiently.

Cons:

There are a lot of well-thought-out functions, and the major drawback is the time and expense of custom contracts and policies are likely to be an aspect of the past. The primary issue is that there's no one-click option to navigate back to the application form after seeing or emailing an agreement to a target; instead, you must do another search or switch to the browser.

Employment Hero Response

2 years ago

Hi Suzannah, Thanks for your review! It's wonderful to hear that you're getting so much value from the platform and that it's providing you with peace of mind in terms of compliance. We're always working to improve the platform, so I've passed on your valuable feedback about navigation to our team. Many thanks, Rosie

Rajesh
Management Accountant in Australia
Telecommunications, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Employment hero is amazing payroll end to end software, Only when it works

5.0 12 months ago

Comments: Experience with "key pay" was great and I myself configured and rolled out the new payroll system. It performed very well and now I have to look for something else has since "Employment hero" took over, it has been very slow and unreliable. Sometimes my staff do not get paid just because the payroll system is so slow that the pay run is not finished, and we do not meet cut-off times. Pathetic.

Pros:

Customizable. user friendly interface, Ease of use and easy to coach to new payroll person.

Cons:

Too slow, almost every Monday. Therefore, no matter how good your product is, if it's slow and frustrating, then it has already failed. It was good when it used to be called "key pay". I guess expansion cannot necessarily be sustained.

Employment Hero Response

11 months ago

Hi Rajesh, Thanks for your review and feedback. I am glad to hear that you find using our platform easy-to-use and intuitive. I'm interested in your feedback about speed, as I haven't come across this before. Please note that status updates for our platform are always available at: https://status.employmenthero.com/ If you continue to encounter this issue, please reach out to our support team. You can do this by logging into the platform as an admin, clicking the support button in the bottom right corner, and following the prompts. I hope we can work together to turn your overall experience around. Many thanks, Rosie @ Employment Hero

Rachel
People and Culture Manager in Australia
Biotechnology, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Not an all in one product - you'll still need an ATS and LMS

3.0 3 months ago

Pros:

The Swag app is very easy to use especially for our employees who don't work in front of the PC. It would be great if employees could do everything off the app. Wish it would work for the learning module. The app is not entirely comprehensive. Customer support was awesome. Now it seems harder to actually get to an actual person. You're referred to HeroAI with no way to get passed it to a real person.

Cons:

EH is completely let down by their learning management system which is a GO1 product. GO1 is a nightmare to use. The UI looks dated. Can't easily search for a course you've created. The reports are not useful. To get reports for multiple courses, you have to run one for each individual course. While you're creating a course and your mouse runs off the form, it completely disappears with your form. Amongst other things. The process is not user friendly. Also, the recruitment function in EH is not great so you really need an ATS on top of this. It's not intuitive. You can't preview Word documents so you really need to download every Word CV to have a look at them. Not intuitive in how you move from CV to CV. It's not a all in one system. We also use EH's sister company Employment Innovations for payroll processing. They have made multiple mistakes. When confronted the impression I get is they're always defensive. The attitude is not "No worries, we'll work together and get this sorted" but "it must be something you did".

Deep
Finance Manager in Australia
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Employment Hero is Hero

5.0 4 years ago

Comments: My experience with EH has bee great and very satisfactory. I will recommend this software to anyone wanting to make a difference in Human Resources processes in their company

Pros:

Employment hero is user friendly and so easy to use. With the click of a button you can automate a variety of Human Resources and Payroll process within you company. The customisation and ready to use functionality of this software allows you to implement this internally without any need for third party specialist.

Cons:

Inability and restriction on scheduling report, announcement etc means you cannot customise this . It will be great if more research and development is done on scheduling reports, announcements etc .

Employment Hero Response

3 years ago

Hi Deep, Thank you for taking the time to share your experiences with Employment Hero with others. We're so happy to see that you've had such a positive experience with the platform and so user-friendly. Thank you also for sharing your feedback regarding scheduling reports and announcements. Employment Hero spent over $8 million on product development last year, so our platform is always adding more functionality to keep up with our customers' needs. I've passed your feedback on to our product team who will factor it into future development plans. Thank you again, Anna from Employment Hero

Alexandra
HR Advisor in Australia
Management Consulting, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Employment Hero as a great HR tool

5.0 4 years ago

Comments: It supports the development of HR as a value add function. As the HR processes are more efficient and easier for employees, they tend to be more involved in the HR initiatives. Also, the information collected is reported graphically, making the analysis and decision making faster and more accurate.

Pros:

The great advantages of Employment Hero are the excellent understanding of the HR/Payroll processes and Australian legislation; the innovation and continuous improvement of the software and the clean/user friendly layout and user experience.

Cons:

I think the Performance Review process is not as developed as other features within the software. It can be more flexible and 360 degree, allowing a more robust tool to develop employees. I think if improved, it would add a significant value to the organisations. After all feedback is one of the most powerful tools of development.

Employment Hero Response

4 years ago

Hi Alexandra, Thank you so much for reviewing Employment Hero. We're sure the detail you've shared will be a huge help to other people managers in search of their own HRIS solutions! We love that your employees find it so easy to use too. Thank you also for the feedback regarding our Performance Reviews module. We've passed this on to the product team now. Thank you again, The Team at Employment Hero