17 years of helping Indian businesses
choose better software
WellnessLiving
What Is WellnessLiving?
WellnessLiving’s all-in-one business management software for boutique fitness studios equips you with the tools, support, & resources needed to manage & grow your business. Offering flexible settings and dynamic tools like online booking, automated marketing, rewards, website widgets, advanced reporting, mobile apps, and client & staff management, all on one convenient platform, to streamline business operations.
It’s the only software you need to attract, convert, & retain more clients.
Who Uses WellnessLiving?
Class, event, membership, or appointment-based businesses looking for an affordable, reliable, easy-to-use platform to manage & grow their business and take their client experience to the next level.
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WellnessLiving Reviews for Indian Users
Great Business tool
Comments: Works well for our company
Pros:
An all-inclusive tool which allows us to manage everything in one place.
Cons:
Can be a bit overwhelming in some areas and can take some time to figure out.
WellnessLiving Systems Response
last year
Hey Jennifer, Thank you for taking the time to share your thoughts about WellnessLiving. We're absolutely delighted that you made the switch to our software and that it's serving as a great business tool for your company! At WellnessLiving, we're constantly improving our all-in-one solution with the goal of providing more value and reliability for our customers to help manage and grow your business. From online booking and automated marketing tools to our White Label Achieve Client App and predictive reports, we have everything you need to attract, convert, and retain more clients. We understand that transitioning to a new platform can sometimes feel overwhelming, but we're here to make the process as smooth as possible. Our goal is to ensure you get the most out of our software, so don't hesitate to explore our community-driven resources, like our Knowledge Base and Community Forum, for any inquiries or concerns you may have. I've included the links for each platform below for your reference. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Should you ever encounter any issues or simply have questions, our dedicated Customer Solutions Team is just an email away at [email protected]. We're committed to providing the assistance you need. Thank you once again for choosing WellnessLiving. Your success is our priority, and we look forward to continuing to support your business. Best regards, Logan M. (Customer Advocate)
Alternatives Considered:
Top notch customer service!
Comments: Wonderful! They really listen and care about their clients.
Pros:
Customer service is top notch! They are not only responsive but very caring and friendly. They really listen and provide excellent support.
Cons:
Reports are clear but sometimes unsure of the accuracy after refunds are applied or billed to client accounts.
WellnessLiving Systems Response
4 months ago
Hey Chanda, Thank you for your wonderful review! We’re delighted to hear that our top-notch customer service has made such a positive impression on you. Our team is committed to being responsive, caring, and friendly, and we will definitely pass on your feedback to our Customer Excellence Team. We’re thrilled that you found WellnessLiving easier to use and affordable. Our goal is to provide an all-in-one solution that saves you time, streamlines operations, and constantly improves your experience. Your decision to switch to us highlights our commitment to delivering superior features and unparalleled customer support. Regarding your comment on report accuracy after refunds or billing adjustments, someone from our team will reach out to you to offer support, or you can reach us at [email protected]. Thank you again for your feedback and for choosing WellnessLiving. We look forward to continuing to support your business! Best regards, Anthony S.
[sensitive content hidden] was great!
Comments: Overall, I have had mixed help but again [sensitive content hidden] helped me immensely this time and I am grateful.
Pros:
I had an issue a couple weeks ago and [sensitive content hidden] helped me through it. He was great to work with and by far has been the most help to me since I started with Wellness Living over a year ago. I am very appreciative for what he was able to do for me with my app.
Cons:
I don't like that it takes a couple days sometimes to get a reply from an original issue.
WellnessLiving Systems Response
2 months ago
Hi Kari! Thank you for your feedback and for sharing your experience. We’re so pleased to hear how impactful our Customer Excellence Lead was for you—our team is committed to making WellnessLiving as helpful and reliable as possible, especially through tools like the White Label Achieve Client App that empower your business. We understand that timely responses are critical to your operations, and we appreciate your patience as we continually work to improve response times. We’re always here to support you! For assistance whenever you need it, you can reach out to our support team by email at [email protected] or by using Isaac, our 24/7 AI assistant. Your feedback helps us grow, and we’re grateful for the trust you’ve placed in WellnessLiving. Looking forward to seeing your continued success! All the best, Anthony S (Customer Advocate)
Not a frontrunner software for myself
Comments: I have used it as a software and as a consumer and both instances I found it difficult to use.
Pros:
I don't really like this software. It is pretty easy to use but lacks quite a bit
Cons:
It is very behind in terms of software. Not a whole lot of functionality
WellnessLiving Systems Response
3 weeks ago
Hi Heather! Thank you for sharing your feedback. While we’re glad you found WellnessLiving easy to use, we’re sorry to hear it hasn’t fully met your expectations. We’re continuously improving our platform and would love to address your concerns. WellnessLiving stands out from competitors by offering an all-in-one, more affordable solution designed to attract, convert, and retain clients. With features like automated marketing, 24/7 support, and user-friendly tools, we aim to simplify operations and provide exceptional value. If you’d like assistance or have specific suggestions, please reach out to us at [email protected]. Your feedback drives our innovation, and we’re here to help! Best regards, Anthony S.
Alternatives Considered:
Not for start ups. Not for solo entrepreneurs. Not for Canadians. Prices are expensive.
Comments: So so. I found their accounting pushy for money as Nuvei whom they work for. I just was getting harassed every day about if I had my documents in order for onboarding. As an entrepreneur, sitting at my computer for 8 hours, going through all I am going through with no support, making my own website, creating everything on my own, I just found this a bit much. ALso this is a company that has received billions of dollars of investments, there is no reason they can't give Canadians a $50 start up fee as well. They're losing absolutely nothing by doing that. They obviously must have. a Canadian banking account if they're paying all these Canadians, and the managing director is Canadian so why am I paying American dollars. I just think it's completely false advertising and it left a bitter taste in my mouth. My yoga studio across the street used to use them. I should ask her why she left but she went to momence. I'm sure pricing had to do with it. Now as for the software. Seemed pretty easy to use and set up but there were limitations. I kept getting messages saying if I wanted to change certain items on my dashboard or with classes, I had to contact my onboarding specialist. I mean for $279/ month I have to contact an onboarding specialist to alter how I wish to list payments, or classes? I thought this really odd.
Pros:
I would not recommend this to a Canadian. My three stars is because it is not cost effective for Canadians. The software is comprehensive. It seems to do just about anything. Makes scheduling classes easy and has many options for extended classes as well as a variety of teachers and staff. Policies are easy to create. Classes are easy to create. Scheduling is made easy. Great automation. Emails seemed okay. Onboarding super helpful. Very user friendly.
Cons:
System can seem a little complex. You have to get your onboarding specialist to unlock certain things, even though you're paying an outrageous price for the software. Nuvei if using them is really pushy. Almost desperate in their selling approach. It is NOT LOCAL. It IS NOT CANADIAN. PRICES ARE IN AMERICAN DOLLARS. I also didn't like that they offered me a $50 start up discount and I even confirmed if I could have this and at 3 months and my first bill was $80.60. When I asked I was told once again, they are an American company and that it is $80.60 in Canadian plus taxes (which I get back) they seem to think! IF i get taxes back, otherwise I get nothing back! SO that left me very unimpressed. An American paying $50 start up fee, if they only have $100 has $50 left. A Canadian paying a so called $50 fee at $80, out of $100 has $20. Not even with exchange does that work out. There is a way they could make it $50 for everyone. Also they have all Canadian staff to make it seem like it's Canadian but it's NOT. I was told initially it was then in the email asking about the $50 start up, I was told it was an American company. You can't edit a class. You have to delete it and add another one to make any changes to it. I couldn't always make the onboarding times as a solo preneur who also has a dog, and maintenance activities in my own home and dealing with my business space that I was trying to set up. I felt like everything was really rushed, and I get they try to get you up and running in two weeks or less, but obviously this works if you have a team. When you're alone, this is not even remotely plausible.
WellnessLiving Systems Response
2 months ago
Hi Anita, We understand your concerns and thank you for your feedback. We appreciate your positive comments about scheduling classes and automations. We strive to improve our software capabilities on an ongoing basis for valued customers like you. We are reviewing your account, and a senior member from our Customer Excellence team will contact you shortly to assist with resolving these issues. For any ongoing concerns, please contact us via email at [email protected], phone at 1-855-651-1115, or use Isaac, our 24/7 AI assistant. We are here to help you get the most out of WellnessLiving. Thank you again for sharing your experience. Anthony S. (Customer Advocate)
Alternatives Considered:
Merging two businesses
Comments: Decent experience. On-boarding was great but the program didn’t live up to the way I was told it would. Customer service has been great.
Pros:
Matt Tahir was incredibly helpful when trying to find solutions.
Cons:
I wasn’t happy to find out that the services I was sold were all at an additional cost when I was told it was an all-in-one solution. Eg. white label app (to allow event bookings in the app), virtual platform, etc.
WellnessLiving Systems Response
4 months ago
Hi Lesley! Thank you for your positive review and for sharing your experience. We’re delighted to hear that Customer Excellence Team Lead Matt Tahir and our customer service team were able to assist you effectively during your transition. Lesley, we appreciate your feedback about our onboarding process and the White Label App. In addition to event booking, our app offers features like custom branding, push notifications, key metric tracking capabilities, and much more! We appreciate your decision to stay with WellnessLiving, we’re committed to providing an affordable, reliable, and easy-to-use platform. Please reach out if you have any further questions through our Fin AI chat, live chat support, or email us at [email protected] — we’re here to support you 24/7. All the best, Anthony S (Customer Advocate)
Good for your dollar
Comments: Have used 4-5 different gym scheduling programs over the years and this one was somewhere in the middle. Might work better on a larger scale fitness center
Pros:
affordable scheduling tool for fitness centers
Cons:
Tough to make changes for specific categories etc.. used help desk multiple times
WellnessLiving Systems Response
2 months ago
Hi John, Thank you for sharing your experience with us! We’re glad to hear that WellnessLiving has been an affordable solution for your fitness center’s scheduling needs. Sorry to hear about the difficulty in making changes for specific categories. For quick assistance, you can reach us via email at [email protected], phone at 1-855-651-1115, or use Isaac, our 24/7 AI assistant. Just click the help icon in the bottom right corner of your dashboard, and Isaac will provide instant answers from our Knowledge Base. We understand that transitioning from other software, like Mindbody, can be challenging, and we’re pleased that you’ve found our pricing, user-friendly interface, and better support a positive change. WellnessLiving offers custom-branded apps, built-in marketing tools, and seamless payment processing to streamline operations and boost revenue. Thank you again for your feedback! We’re excited to support your continued success. Thanks, Anthony S.
Great Experience with WellnessLiving
Comments: Our experience has been very smooth and has helped us streamline our operations allowing us to grow since switching to WellnessLiving.
Pros:
The flexibility that Wellness Living offers to our business and the customer service also being very easy to reach!
Cons:
We currently have no complaints with WellnessLiving.
WellnessLiving Systems Response
last month
Hey Enrique! Thank you for the awesome feedback! We’re thrilled to hear that WellnessLiving’s flexibility and easy-to-reach customer service have helped streamline your operations and support your growth. Our goal is to provide an all-in-one, user-friendly solution that makes managing your business simpler while helping you attract and retain clients. We’re dedicated to keeping the platform evolving with your needs, so it’s great to hear it’s making a real impact for you. Thanks for choosing WellnessLiving—we’re here to support your success every step of the way! All the best, Anthony S. (Customer Advocate)
Simple Easy Website
Comments: the software / website is simple with not a lot of different functions
Pros:
used for booking fitness class for my weekly workout
Cons:
hard to navigate using a mobile phone, there's room for improvement
WellnessLiving Systems Response
4 weeks ago
Hey Vicky! Thank you for sharing your experience with us! We’re thrilled that our software has made booking fitness classes simple and supports your weekly workouts. At WellnessLiving, our all-in-one solution streamlines scheduling, making client management easy. We appreciate your feedback on mobile navigation and are committed to improving the user experience on all devices. With 24/7 customer support and user-friendly features, we aim to be more affordable and accessible than competitors like Mindbody, offering a reliable solution that puts clients first. Thank you for choosing WellnessLiving! All the best, Anthony S.
Great Customer Service!
Comments: I am very pleased with my overall experience so far and look forward to exploring more into all of the various capabilities that their platform and app has to offer.
Pros:
They have great customer service! They always respond to emails quickly and will jump on a zoom or phone call to assist. They are also accommodating to our niche business needs.
Cons:
Costs are in USD. Is unfortunate to have to pay conversion to CAD
WellnessLiving Systems Response
last month
Hey Sandy, Thank you for the wonderful review! We’re delighted to hear our customer service team has been prompt and accommodating to your unique business needs. At WellnessLiving, we prioritize providing support via email, Zoom, or phone to ensure you have everything you need. We understand the inconvenience of USD billing and are continuously working to improve accessibility. Additionally, feel free to book a call with us anytime—our team is here to help you fully leverage our platform’s features to best support your needs. All the best, Anthony S. (Customer Advocate)
Alternatives Considered:
A critical tool for our business
Comments: We have had a positive experience with WellnessLiving and it is a critical part of our business. The customer service support is excellent when we have encountered issues or had questions. The functionality is intuitive to use and is robust, even for special uses. Highly recommend!
Pros:
Easy to configure Intuitive to use, both on the back-end and client interface Robust functionality Excellent customer service Extensive reporting capabilities
Cons:
Subscription rate increases Some features, such as events on the Achieve app, only available with upgrades User forums a bit confusing to use
WellnessLiving Systems Response
8 months ago
Dear Ruth, Thank you so much for your glowing review! We're thrilled to hear that WellnessLiving has become such a critical tool for your business. Your satisfaction is our top priority, and we're delighted that you find our platform easy to configure and intuitive to use. It's fantastic to know that our robust functionality and extensive reporting capabilities are meeting your needs. And of course, we're honored that you've found our customer service to be excellent—we're always here to help whenever you need us. We appreciate your feedback regarding subscription rate increases and feature availability. Rest assured, we're constantly working to enhance our offerings while keeping them affordable for our valued customers like you. If you ever need assistance or have any questions, please don't hesitate to reach out to us at [email protected] or leave us a voicemail. We're here to ensure your experience remains exceptional. Warm Regards, Anthony Spagnuolo
Alternatives Considered:
All-In-One Booking System
Comments: I appreciate Wellness Living’s customer service. As a business owner with a looooong to-do list, I love that Wellness Living makes our booking platform easy for myself and for our users. All the options available are also exceptional.
Pros:
I love that Wellness Living includes so many of the features that I would have to pay more for on other platforms. Also, I feel like technology can easily overwhelm me and I find WL very user friendly.
Cons:
Sometimes there are glitches during upgrades, but they are taken care of quickly.
WellnessLiving Systems Response
9 months ago
Dear Elizabeth, Thank you for your glowing review of WellnessLiving. Your feedback truly means the world to us and serves as a testament to our ongoing commitment to providing top-notch service and innovative solutions. We're thrilled that you find WellnessLiving to be the perfect all-in-one booking system at an affordable price. Our goal is to provide comprehensive features that simplify your business operations while remaining user-friendly. Your recognition of our platform's simplicity in a tech-heavy world means the world to us. Regarding the occasional glitches during upgrades, please accept our apologies for any inconvenience caused. Our dedicated team works tirelessly to promptly address any issues that arise, if you’re ever experiencing issues reach us at [email protected]. Once again, thank you for your kind words and ongoing support. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. Warm Regards, Anthony S
I'm glad we made the switch.
Comments: The set up was quite easy, and the experience has been great. We had a few hiccups along the way but I have learned through these with the help of the Wellness Living support team, who is always available to help.
Pros:
The entire system is very intuitive and easy to use.
Cons:
I don't think we had anything we didn't like.
WellnessLiving Systems Response
10 months ago
Dear Natalie, Thank you for taking the time to share your experience with WellnessLiving! We're thrilled to hear that you've found our system intuitive and easy to use. It's fantastic to know that your onboarding process went smoothly and that you've had a great experience overall. We truly appreciate your kind words about our support team. At WellnessLiving, we strive to provide exceptional customer service, and we're delighted to hear that our team was able to assist you effectively. It's wonderful to hear that you're loving the many features our platform offers! We've designed our software with simplicity and functionality in mind, so it's fantastic to hear that you're finding it easy to navigate. Remember, if you ever need assistance or have any questions, don't hesitate to reach out to us at [email protected] or give us a call and leave a voicemail. Our dedicated support team is always here to help you make the most of our platform. Warm Regards, Anthony S
Alternatives Considered:
Good Ideas - TERRIBLE Execution
Comments:
From the start I had red flags that I ignored. For example, I went to someone else's website to check out how they used WL. Then I "tried" to go to WL's main website and I kept getting redirected back to the website I had visited.
This software did NOT make running my biz easier, I had so many procedures on how to do simple things like matching our daily deposits to the reports from WL b/c nothing was accurate. Updates, OMG, nightmares - whether it was poor design, poor testing b/f rolling out, poor programming or all of the above, I don't know but the number of times they broke (and continue to do so, I left 2 yrs ago) is amazing to me.
What caused me to leave was one of these updates. They broke their recurring class booking - the system would REBOOK clients into classes they'd been removed from. Not only were we accused of doing this ourselves (you physically cannot book a client into a past class), I was told no less than 6 different times this was fixed just to prove it hadn't been. This caused us so much time & money b/c the only way to get rid of the rebookings, was to manually delete each one by hand. They had no way to do this for us.
Now for the ugly truth - WL tries to say they're all about positivity (rainbows & kittens) but IMO they are a toxic company. They constantly blame their customers for issues found until you can prove it's their software. They never look at the issue first, always the end user.
When I finally left, they BEGGED me to stay - told me they'd fix my issue (this was at least 3x of the 6 they told me it was fixed) and once they realized I was a lost cause, they threw up every roadblock possible. They told me they didn't know how to get my cc data b/c they never had clients leave (whatever...) and stonewalled me for MONTHS! I did finally get my data but only once I got the [sensitive content hidden] involved. Like what company requires you to get the [sensitive content hidden] of a company involved to cancel? A toxic one
Stay away - it's been 2 yrs since I left and I still hear from clients about how to leave b/c they aren't able to reach anyone or are getting stonewalled.
Pros:
Pretty colors and design, good concepts/ideas. There are a lot of things to like about WL conceptually. You can book clients into classes ongoing, you can link family members and have a single payment method. They offer events, discounts, gift cards, SMS communication (new) and so much more. But - read the rest of my review please
Cons:
I was with WL for 5 yrs - multiple times a year, I'd even argue every single update, they would break the software. Sometimes it was minor, lots of times it was MAJOR! Every 6 weeks we'd have to brace for an update and figure out what got broken. Sometimes it wasn't even related to the update that was rolled out, their programmers just mucked stuff up. End users were beta testers. God forbid you have an issue, you'll be required to screen shot, video whatever was happening. Oh and don't forget to clear your cache...
WellnessLiving Systems Response
10 months ago
Dear Renee, Thank you for sharing your feedback with us. We genuinely appreciate your insights into your experience with WellnessLiving. We're truly sorry to hear about the challenges you faced during your time with us. Your feedback regarding software updates and usability concerns is invaluable to us as we continuously strive to improve our platform and services. We understand the frustration caused by the recurring issues you encountered, and we apologize for any inconvenience or stress it may have caused. Your experience does not reflect the level of service we aim to provide, and we take your comments very seriously. We're actively addressing internal issues to improve user experience and prevent future occurrences. We apologize for any inconvenience and appreciate your input. Feel free to reach out if you need more assistance or have additional feedback. Warm regards, Morgan W.
The software did not work for my company
Comments: waste my time and money they do not offer free trial because the company have a lot of services they do not stay.
Pros:
The deposit payment for services with automatic remaining.
Cons:
Can not do multiple services check out the client have 5 services have to do one by one, and the reports. It's too big all the software on the screen. The filter the calendar it's to big can not see the apply on the screen have to scroll down and disappear have to start all again.
WellnessLiving Systems Response
10 months ago
Dear Shirley, We are genuinely sorry to hear about your experience with our software. Your feedback is valuable, and we appreciate you taking the time to share it. We understand the frustration you've encountered with the limitations on multiple services checkouts, screen size issues, and calendar filter difficulties. We are continuously working to improve our software, and your insights will help us address these issues more effectively. Regarding our trial policy, we understand how challenging it can be for businesses with a diverse range of services. We’ll consider your feedback in revisiting our trial options. Please know that your satisfaction is our priority, and we're committed to making the necessary improvements to provide a better experience for you and others. In accordance with our service agreement, a senior member from our Customer Solutions Team will be reaching out and providing you with additional assistance. Warm regards, Isabelle S.
A++ After being a MindBody client for 15 years we moved to WellnessLiving and never looked back.
Comments:
A++
The stand out experience is with WL customer support. We know WL is are a living, growing, platform and things are not always perfect. But anytime we have an issue the team leaps into action and helps solve the problems and has a system in place to report any issue to evlivate to DEV Opt team.
Pros:
Customer service is stellar and in real time which is very important for our client care and keeping our business moving forward.
Cons:
Links are a bit buggy for client who use WL at other businesses. This is mostly when you use a link on a mobile phone for a class or event we are marketing. I would also like to be able to generate a link to a day and time, Trainer. Currently it links for services only generate to all.
WellnessLiving Systems Response
last year
Hey Tracey, Thank you so much for taking the time to share your experience with WellnessLiving. We are thrilled to hear that you made the leap from Mindbody after 15 years and that WellnessLiving has become a crucial part of your business. We understand that change can be challenging, and we appreciate the trust you placed in us. Your positive remarks about our Customer Solutions Team have truly made our day. We take pride in offering stellar and real-time customer service to ensure your client care is top-notch and your business continues to thrive. We value your feedback on the links, and we acknowledge that there's room for improvement, especially with mobile phone usage. Your concerns about generating links for specific days, times, and trainers are duly noted, and we're committed to finding solutions. We encourage you to reach out to our Customer Solutions Team via phone and leave a voicemail or email at [email protected] to discuss this further. Your insights are invaluable in helping us enhance your experience. At WellnessLiving, we view each challenge as an opportunity to refine and grow. Your observation about our living and growing platform is spot on, and we're dedicated to swiftly addressing any hiccups you may encounter. We truly appreciate your partnership and the collaborative spirit you bring to our platform. Remember, your voice matters, and we actively listen to our customers. Feel free to share any additional feedback or suggestions on our Community Forum. It's a space where your insights contribute to our continuous improvement, and we're excited to have you as part of our vibrant community. Here's the link: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing WellnessLiving. We look forward to supporting your business and ensuring your experience remains exceptional. Warm regards, Carter F. (Customer Advocate)
One year with wellness living, so far …
Pros:
This scheduling tool is very user friendly and intuitive. There are multiple different ways to view the schedule and different ways to do the same thing which makes it easy for everyone to use.
Cons:
I’d like to offer hybrid (in person and virtual) classes that are under the same class. Right now we have to do two separate classes.
WellnessLiving Systems Response
last year
Hi Melissa, We truly appreciate your feedback about your experience with our platform. The fact that you find our scheduling tool user-friendly and intuitive is fantastic. You're absolutely right; we've designed it to offer multiple ways to view the schedule, making it convenient for both you and your team. Regarding your desire to offer hybrid classes (in-person and virtual) under the same class, I'm excited to share that you can achieve this with our FitLIVE and FitVID on Demand integration. FitLIVE allows you to livestream and record classes, while FitVID on Demand lets you create a video library of your classes for clients. This way, you can effortlessly combine in-person and virtual classes under the same class name, providing the ultimate flexibility for your clients. To set up hybrid classes that combine in-person and virtual sessions under the same class name, our Customer Solutions team is ready to assist you. You can reach out to them at [email protected] to get the guidance you need and streamline the process of offering these classes. They will ensure you can maximize the benefits of our versatile scheduling system. Additionally, if you ever have more questions or need to explore any other features within our platform, remember that we have a wealth of resources available to you in our Knowledge Base and Community Forum. These platforms are filled with useful information to help answer any additional questions you might have about our software. I've included the links for each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing us, Melissa. We're looking forward to many more successful years of partnership with you. Warm regards, James J. (Customer Advocate)
Optimis Review
Comments: My overall experience has been great and efficient for all scheduling purposes!
Pros:
What I like most about WellnessLiving is the structure and how easy it is to accomplish my tasks.
Cons:
There is nothing I would change regarding the software, it is great!
WellnessLiving Systems Response
5 months ago
Hey Olivia, Thank you so much for your review! We’re thrilled to hear that WellnessLiving’s structure and ease of use have streamlined your tasks. It’s rewarding to know our all-in-one solution is efficiently meeting your business needs. At WellnessLiving, we pride ourselves on being a comprehensive, user-friendly platform designed to attract, convert, and retain clients. Unlike some of our competitors, we offer a more affordable and reliable service with 24/7 customer support. Our goal is to provide you with the tools necessary to manage your business seamlessly, and we’re delighted to have met your expectations. Your positive feedback motivates us to continue enhancing our software and providing exceptional service. If you have any further suggestions or need assistance, please contact us at [email protected]. Thank you for being a valued member of the WellnessLiving community! All the best, Anthony S (Customer Advocate)
Peace of mind
Pros:
The program is user-friendly. Class and appointment management is easy, so staff started using it with little training. Wellnessliving constantly upgrades and improves the software Reporting is fantastic. Customer service is excellent, and they always answer on time. When I talk about customer service, I have to share this story. I accidentally deleted a whole week of booking..The classes were full, some with a wait list..If you are a studio owner, you can understand how stressful that must have felt: clients losing their booking, double booking, clients showing up in a class they should not be in because it became available on the schedule. I can go on and on about how bad this could have been to my busniss. It was Saturday at 8 pm, and let me give it a try, thinking I would only get help on Monday. To my surprise, the most amazing employee had my back for two hours until the problem was resolved, and everything returned to normal. Therefore, I titled my review peace of mind as this is exactly how I feel about wellness living.
Cons:
The customer and staff app can be glitchy. I think this area needs improvement the most.
WellnessLiving Systems Response
last year
Hey Jackie, Thank you so much for taking the time to share your experience with WellnessLiving! We're thrilled to hear that our platform has brought peace of mind to your business. Your feedback is invaluable, and we're delighted to know that the user-friendly interface, easy class and appointment management, and constant software upgrades have made a positive impact. We greatly appreciate your kind words about our Customer Solutions Team—it's stories like yours that motivate us to go above and beyond. We understand your concerns about the glitchiness of the client and staff apps. We're actively working on enhancements to provide a smoother experience. If you have specific feedback, please don't hesitate to reach out to [email protected] Additionally, we encourage you to share your insights on our Community Forum: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing WellnessLiving. Warm regards, Cavan B. (Customer Advocate)
Extremely poor customer service, inability to roll out updates well, base product dysfunctional.
Comments: Marketing program works some of the time. That's a problem when you want it working 100% of the time. The customer loyalty/points system doesn't function if the customer is a monthly unlimited member. This company has very unskilled first-level customer service reps that use blaming the business owner as their answer for issues instead of looking into the issue. I used a group on facebook that was run by wl users/business owners and monitored by wl itself (not outright, but through folks that reported to them) and found it to be much more useful. Many times, especially after updates, some of my customers couldn't see/access the booking page. Wellness Living's answer? Have them all delete their cache. In the new system I'm using (WIX Bookings), we haven't had to do that ONCE in almost 1 year. Wl added lots of features that are useless unless you want to pay more money for them. Poor quality at the core.
Pros:
I like the lesson I learned about reading a contract over before signing it based on what any of their representatives said. My fault. Will never do again.
Cons:
The way they would utilize bait and switch tactics to continually increase their prices.
WellnessLiving Systems Response
last year
Hi Cariann, Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest insights into your experience with WellnessLiving, and we want to express our sincere apologies for any frustration or inconvenience you've encountered. It's disheartening to hear that you've faced challenges with our customer service and experienced difficulties with updates and the base product. We apologize for any frustration caused by our customer service representatives. It is not our intention to place blame on business owners, and we are 100% committed to ensuring our support team offers constructive and helpful solutions. We understand the importance of reliable and efficient support, and we're committed to addressing these concerns to enhance our services. We'd like to highlight that WellnessLiving consistently rolls out new features and enhancements in our releases based on valuable customer feedback. Every new feature is designed with the aim of helping businesses, like yours, run more efficiently. Your feedback on technical issues, such as customers facing difficulties after updates, is invaluable. We want to assure you that we will be thoroughly investigating these issues to improve the overall user experience and minimize disruptions. We truly appreciate your time with WellnessLiving, and we're sorry to see you go. While we respect your decision, we want you to know that your satisfaction is important to us. If you ever reconsider or have any questions in the future, please feel free to reach out. We wish you the very best in all your future business endeavors. Thank you again for sharing your thoughts and helping us in our ongoing efforts to improve. Warm regards, Jason F. (Customer Advocate)
Alternatives Considered:
Critical to my business success
Comments: Love it! It’s helped grow my business and will continue to grow
Pros:
It’s so easy for my clients to use- if I have questions Helpdesk is always available and answers all my questions
Cons:
Sometimes the updates screw up my schedule
WellnessLiving Systems Response
last year
Hi Sarah, Thank you so much for your fantastic review! We're thrilled to hear that WellnessLiving has been critical to your business success. We take your feedback to heart, and we truly appreciate your input on our regular updates. These updates are designed to enhance our software's functionality and provide even more value to businesses like yours. We understand how important it is that each new release runs smoothly and benefits your business, so your feedback is invaluable in achieving that goal. We're delighted to hear that you find our software easy to use for your clients and that our Helpdesk has been there to answer all your questions. Providing a seamless experience for you and your clients is our top priority. Additionally, we offer community-driven platforms like our Knowledge Base, packed with detailed articles, and the Community Forum, where you can find answers, address concerns, and engage with others in our thriving community. I've included the links for each platform below for your reference. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ If you ever need assistance, please feel free to reach out to our Customer Solutions Team. You can contact us at [email protected], and we'll be more than happy to help you. Thank you once again for your support and for being a part of the WellnessLiving family. Here's to your continued growth and success! Warm regards, Michael P. (Customer Advocate)
Highly Recommend
Comments: It has taken our business to the next level. We can now manage online and have set up systems that have enabled us to grow the business while being in control.There are still a lot of aspects we haven't implemented yet but are wanting to.
Pros:
It is easy to use, a very professional looking app with features to suit our business.
Cons:
A bit on the expensive side. The set up was huge but I guess this is expected ted. Sometimes the customer service can be delayed.
WellnessLiving Systems Response
last year
Hi Lara, Thank you for taking the time to share your positive experience with WellnessLiving. We truly appreciate your kind words and your recommendation. We're delighted to hear that you find our software easy to use and that you appreciate the professional look and features of our White Label Achieve Client App. Our client app makes it easy for clients to book, pay, view their profile, leave a review, and more. Your satisfaction is incredibly important to us, and we're pleased to be a part of your journey to the next level in your business. At WellnessLiving, we're committed to ensuring you have the best experience. We're constantly updating our software to provide you with the latest tools and features. You can explore our regular webinars and community-driven platforms like our Knowledge Base and Community Forum to find valuable resources. These platforms offer a wealth of information and the opportunity to interact with other users. I've included the links for each platform below for your reference. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ We understand that software setup can sometimes come with challenges. If you have any questions or need assistance in setting up new features, our dedicated Customer Solutions Team is here to guide you. You can reach out to our support team via email at [email protected]. If you prefer calling, please leave a voicemail, and a member of our team will contact you promptly. We appreciate your feedback on customer service response times. While we continuously work on improving our service, we recommend reaching out to our support team via the email address provided above. This will help ensure a more timely response. Thank you again for choosing WellnessLiving to help you manage and grow your business. Your success is our success, and we look forward to assisting you further as you continue to implement new aspects of our software. Warm regards, Jen C. (Customer Advocate)
Always improving software
Pros:
Ease of use and ability for them to make updates beased on user experience.
Cons:
Costs creep up as new features are added.
WellnessLiving Systems Response
10 months ago
Dear Joe, Thank you so much for your glowing review! We're thrilled to hear that you find our software continually improving and easy to use. Your feedback is incredibly important to us, and we're committed to making updates based on your experience to ensure you have the best possible platform. We understand your concern about costs creeping up with new features, and we want to assure you that each addition is carefully considered to enhance your experience and drive business growth. Our aim is to provide you with a comprehensive solution that covers all your needs, from scheduling to client management, marketing, and more, all in one intuitive platform. If you ever need assistance or have any questions, please don't hesitate to reach out to us at [email protected] or leave a voicemail. We're here to help you every step of the way! Thank you for choosing WellnessLiving. Here's to many more successful experiences together! Warm Regards, Anthony S
I have used plenty of types, and wellness living is good
Comments: The onboarding was a bit difficult even with a dedicated person to get you set up. They show you how everything works, but it's before you are actually using the software. Once the software is implemented, it's hard to remember everything and your dedicated onboarding guy is no longer there to help. So each issue goes to the service team. Overall things work the way they should and the software is great for most of what we need for our business. you can message and text clients through it, handle billing, and alot more.
Pros:
The customer service is usually right on trying their best to help or point you to the right answer.
Cons:
Some features like attendance tracking, do not work the way I expected and has been a pain, but all the other aspects of it are nice.
WellnessLiving Systems Response
last year
Hey Jeff, Thank you for taking the time to leave a review about your experience with WellnessLiving. We truly appreciate your feedback. It's great to hear that you've been making the most of WellnessLiving's capabilities to manage your business effectively. From your online store to membership management and billing, we're here to support every aspect of your business operations. We're also pleased to know that you find our functionality for sending emails and text messages valuable, as well as our assistance in setting up your White Label Achieve Client App. We understand that the initial integration phase can feel intense, but please know that we aim to equip you for success from the start. While your dedicated onboarding specialist may not be available after the system is live, our Customer Solutions Team is here for you 24/7. We're always ready to assist and provide you with the information you need to get the most out of our platform. Your satisfaction is our priority. For your attendance concerns, we recommend reaching out to our Customer Solutions Team at [email protected]. They will be more than happy to assist you and ensure that the system functions in a way that aligns with your business needs. Your mention of our Knowledge Base and Community Forum is particularly encouraging. We've designed these resources to empower our users, and it's fantastic to hear that you've been exploring and finding them helpful. The Community Forum, in particular, serves as a platform where ideas and requests like the attendance tracking feature can be discussed. May I recommend that you hop on and suggest a solution to help us improve your attendance tracking. We're grateful for your support, and we're committed to continuing to enhance and improve our software to meet your evolving requirements and help you make the most of your WellnessLiving experience. Best regards, Fred W. (Customer Advocate)
Wellness Living Review
Comments: I have had a good experience and I have recommended it to other studios.
Pros:
I love the customer serrvice that is offered and that you can call anytime for assistance. I also love the app option.
Cons:
I find the price high I am in Ontario and the pricing is American.
WellnessLiving Systems Response
last year
Hey Rosie, Thank you for taking the time to share your feedback about WellnessLiving. We're delighted to hear about your positive experiences with our platform and our customer service. We understand that reaching out for assistance is crucial, and that's why we have our dedicated Customer Solutions Team ready to assist you anytime you need help. It's great to know that you've found our customer service to be reliable and supportive. It's also wonderful to hear that you love the app option. Our Premium Achieve Client App is designed to make it easy for your clients to book, pay, and view their classes, providing them with a seamless experience. We value your feedback, and we aim to provide the best possible value for your investment. You may be interested to know that we've expanded our community-drive platforms, such as our Knowledge Base and Community Forum, to help users like yourself get the most out of our platform. These resources offer a wealth of information and support to enhance your experience with WellnessLiving. I've included links to each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ We're thrilled that you've had a positive experience with us for over two years, and we appreciate your recommendations to other studios. Your trust in WellnessLiving is greatly appreciated, and we're here to continue supporting your business journey. If you ever have more feedback, questions, or need assistance in the future, don't hesitate to reach out at [email protected]. Your success is our success! Warm regards, Anton S. (Customer Advocate)
