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What Is UpKeep?

UpKeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively.

UpKeep gives you a central command center to efficiently manage all your work orders, assets, and maintenance to deliver fast resolutions. UpKeep enables you to create one front door for all your technicians to go through for all services and support.

Who Uses UpKeep?

Manufacturing, Healthcare, Agriculture, Food Processing, Facilities Management, Fleet, Hotels, Oil & Gas, Construction, Distribution, Warehousing, Utilities, Packaging,

UpKeep Software - Work Order Management Made Easy: Create, assess, prioritize, and measure all of your maintenance work orders in one place. UpKeep is the easy-to-use, all-in-one solution that simplifies work order management.
UpKeep Software - View Work Order Details: Ensure consistency around work order documentation with immediate access to work order information.
UpKeep Software - Create & Manage Work Orders from Your Phone: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.
UpKeep Software - Parts & Inventory Management: UpKeep’s inventory management software provides you with powerful insights to better control costs and ensure you have sufficient supply in stock.
UpKeep Software - Analytics: Quickly generate a maintenance report to evaluate work order completion rates, maintenance costs, technician productivity, inventory levels, and more.

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UpKeep Reviews for Indian Users

Average score

Overall
4.6
Ease of Use
4.6
Customer Service Software
4.7
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Paul
Paul
Safety Coordinator in Canada
Verified LinkedIn User
Food & Beverages, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Upkeep can change your whole maintenance program

5.0 5 years ago

Comments: It's as good at the information provided, which is made better because once it's in there, its accessible to anyone and over time, can provide information

Pros:

Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is. Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them.

Cons:

The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference.

UpKeep Technologies Response

5 years ago

Hi Paul! Thank you for taking the time to leave a review and for all of your feedback! We are so happy to hear UpKeep is providing value to you and your team and helping to improve your maintenance program. Your feedback regarding the UI of the Parts page is valuable and we will make sure to bring it to the attention of our Product team. Thank you again for taking the time to submit your feedback as we are always looking for ways to improve the app and make our customer's workflows as seamless as possible. Have a great day!

Jeff
Electrical and Mechanical maintenance manager in US
Mining & Metals, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

A great choice for a intuitive CMMS

5.0 4 years ago

Comments: Immediately we are seeing the benefits of using UpKeep. It has helped to reduce the confusion of where someone left off or waiting for parts to arrive to complete the repair.

Pros:

Uploading our plant information, including over 4,000 spare parts that we have cataloged was very easy. We were able to keep our spare part numbers and mirrored the layout of UpKeep with our own spare parts system, which in turn helped the plant personnel with the implementation.

Cons:

I would like to see the ability to add daily equipment checklists, that can be performed at a minimum twice daily and were generated automatically at a predetermined time. We currently make rounds through the plant and require our personnel to record the check.

Jamie
Grounds & Buildings Manager in US
Events Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A very strong start, but a long way to go yet.

3.0 6 years ago

Comments: We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

Pros:

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Cons:

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue. 1) duplicates pop up constantly and they don't go away easily. 2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating. 3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them. 4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

manju
Director of Maintenance in US
Museums & Institutions, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Comprehensive Solution for Maintenance Management

5.0 4 months ago

Comments: Overall, UpKeep is a solid choice for maintenance management. However, if you're exploring alternatives, you might find https://QByte.ai to offer enhanced capabilities and a more competitive pricing structure.

Pros:

UpKeep offers a robust set of features that streamline maintenance management effectively. The user interface is intuitive, and the mobile app is particularly useful for on-the-go updates. The work order management and asset tracking functionalities are standout features, making it easy to keep everything organized.

Cons:

While UpKeep is comprehensive, it can be a bit overwhelming for new users to navigate initially. The pricing is also on the higher side compared to some other solutions.

Ryan
Maintenance Manager in US
Food & Beverages, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

A great start!

5.0 5 years ago

Comments: My experience over the first month with UpKeep has been very positive. The team in California have been checking in to provide support and they've sent us a ton of QR labels for our assets and stock room. I have worked with five different CMMSs over the past several years and have been responsible for two implementations. This has been the smoothest and easiest one so far... configuration has been easy and it's been warmly welcomed by my team and the organization as a whole.

Pros:

The ease of use and functionality check all of the boxes I was looking for. I get updates on my phone, can track work, and share what we're doing throughout our organization in a way that is simple to understand. The cost and very low barrier to entry has been a huge plus as well.

Cons:

There have been little quirks with the system that have taken a little getting used to. Updating PMs or creating a PO, for example, can be difficult when you click off the screen to update a piece of that (check list, asset, or part) and then the whole thing that was being worked on is lost. Having discreet location differences for assets and stock rooms would be nice, too.

UpKeep Technologies Response

5 years ago

Thank you so much for taking the time to leave us a review! We all LOVE your dinks! We're glad to hear our software is helping you and your team manage your assets and facility! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again!