--- description: Get information about Xurrent price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Xurrent Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [Xurrent](/software/146207/itrp) # Xurrent Canonical: https://www.capterra.in/software/146207/itrp Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/146207/itrp?page=2) > Xurrent unifies ITSM, ESM, and ITOM on one secure platform with Sera AI and a native virtual agent included. > > Verdict: Rated **4.7/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Xurrent? IT leaders, service providers, and enterprises seeking modern ITSM and service management solutions. Businesses looking for AI-powered automation, streamlined workflows, and improved efficiency. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 27 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Xurrent - **Location**: Palo Alto, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: $5.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Today’s world requires a flexible approach to service management. And yet service management tools often have lengthy or inflexible pricing models. That is why we have decided to do things differently. Xurrent has a pricing plan for every organization, from startups to large enterprises, from beginners to the most mature service providers. Companies simply join the platform and pay for what they need when they need it. Our customers only pay for active system users and not for service consumers, and the fact that you can quickly add or remove users from month to month enables agile service management. In addition, all Xurrent customers also benefit from weekly new product features and enhancements at no extra cost. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Australia, Austria, Belgium, Canada, Denmark, Finland, Germany, India, Ireland, Luxembourg, Netherlands, Norway, Poland, South Africa, Switzerland, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Workflow - Asset Tracking Software - Assignment Management - Audit Management - Automated Routing - Billing & Invoicing - Budget Management - Capacity Management - Change Management Software - Change Planning - Change Tracking - Collaboration Tools - Compliance Management - Configuration Management - Contract/License Management - Customer Database - Dashboard Software - Event Logs - File Sharing Software - Gantt/Timeline View - Inventory Management Software - Issue Auditing - Issue Management - Knowledge Base Management - Knowledge Management Software - Macros/Templated Responses - Milestone Tracking - Multi-Channel Communication - Portfolio Management - Problem Management - Project Planning/Scheduling - Real-Time Monitoring - Release Management - Reporting & Statistics - Reporting/Analytics - Reporting/Project Tracking - Resource Management Software - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management Software - Third-Party Integrations - Ticket Management - Time & Expense Tracking - Workflow Management Software ... and 2 more features ## Integrations (38 total) - Android 11 - BMC Helix ITSM - Bitium - Cloudpipes - DiAS - Flexera SaaS Manager - Gmail - Google Ads - Google Analytics 360 - Google Calendar - Google Cloud - Jira - Lansweeper - LogicMonitor - Meta for Business ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Service Software](https://www.capterra.in/directory/30672/it-service/software) ## Related Categories - [IT Service Software](https://www.capterra.in/directory/30672/it-service/software) - [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software) - [Change Management Software](https://www.capterra.in/directory/30958/change-management/software) - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) - [Data Center Management Software](https://www.capterra.in/directory/10054/data-center-management/software) ## Alternatives 1. [ManageEngine ServiceDesk Plus](https://www.capterra.in/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) 2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [Issuetrak](https://www.capterra.in/software/16499/issuetrak) — 4.6/5 (205 reviews) 4. [Alloy Navigator](https://www.capterra.in/software/108129/alloy-navigator) — 4.5/5 (64 reviews) 5. [Caspio](https://www.capterra.in/software/137206/caspio) — 4.6/5 (249 reviews) ## Reviews ### "4me has elevated the service we provide our customers." — 5.0/5 > **Jamie** | *14 December 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy-to-use customer experience which has enhanced communication with our team. In-depth reports that are easy to generate and provide clear details to our team and customers. Workflows and automation which has improved our teams efficiency and enhanced customer service. > > **Cons**: We are yet to find anything we dislike about 4me. Anything we have found that we believe would make the tool better have been submitted as enhancement requests and 4me have confirmed they have been added to the enhancement backlog. ----- ### "4me is a rocket in the ITSM world\!" — 5.0/5 > **Jannick** | *22 September 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: 4me is a versatile product that offers numerous possibilities. We transitioned from a local ITSM product where integration capabilities were limited. In contrast, 4me is an incredible product that makes it easy to set up integrations with other (4me) environments for collaboration. We have already established several integrations with external vendors to streamline certain business processes.It is a user-friendly product, and the 4me development team actively listens to customer feedback. Each year, they organize gatherings where customers can contribute to making the product even better. Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase. > > **Cons**: It is still in active development, especially in the context of the new market we are in, Managed Services Providers (MSPs). Consequently, some functionalities are occasionally missing. > > See the pros above. ----- ### "4me - A" — 3.0/5 > **Edoardo** | *22 November 2023* | Dairy | Recommendation rating: 5.0/10 > > **Pros**: It is an application rich in features. Among these, the possibility of managing the various inventory items within the platform is worthy of note, with the possibility of integrating the component of contracts pending on the devices. > > **Cons**: 4meis not a user friendly application from a graphic point of view You will not receive notifications if you are tagged while operating on the platform. it is not possible to manage tickets by grouping them into groups. Filters are limited. The automations that can be developed are difficult to implement. ----- ### "4ME for me" — 5.0/5 > **Brian** | *9 November 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Intuitive, Reporting possibilities, Audit trails, SLA management > > **Cons**: Integration possibilities, A.I. development > > Very intuitive as a user. Really Supports steering model of Service Centre and drives process optimisation. GDPR compliant. ----- ### "Amazing ITSM tool :)" — 5.0/5 > **Phil** | *8 November 2023* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: The automation. Ease of navigation. Cost saving. Ease of amending request templates. > > **Cons**: Customisation of reports - some of these are a bit limited or don't quite let you present data how you want to. Restriction of access to the Automator. > > Best decision we made when searching for a replacement ITSM for SNOW. Go for it\! ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/146207/itrp?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/146207/itrp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data