17 years of helping Indian businesses
choose better software

What Is HelpCrunch?

HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you communicate with your customers in real time, increase conversions and sales, improve support, and grow faster. Try HelpCrunch for free for 14 days.
Other features included:
- Auto Messages
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
- Mobile apps
- Chat Bot (coming soon).

Who Uses HelpCrunch?

HelpCrunch is perfect for online businesses (SaaS, e-commerce, and other) of all sizes that want to close more deals in real time, decrease support costs, and grow faster!

HelpCrunch Software - All-in-one customer communication platform
HelpCrunch Software - Chat and email Campaigns
HelpCrunch Software - Team Inbox
HelpCrunch Software - Reports
HelpCrunch Software - Knowledge Base

Not sure about HelpCrunch? Compare with a popular alternative

HelpCrunch

HelpCrunch

4.8 (194)
$15.00
month
Free version
Free trial
70
6
4.7 (194)
4.7 (194)
4.8 (194)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service Software
$19.00
month
Free version
Free trial
44
10
4.9 (63)
4.8 (63)
4.9 (63)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to HelpCrunch

Chaport
Top rated features
Mobile Access
Real-time Consumer-facing Chat
Transcripts/Chat History
Re:amaze
Top rated features
Knowledge Base Management
Support Ticket Management
Ticket Management
Freshchat
Top rated features
Mobile Access
Real-time Consumer-facing Chat
Transcripts/Chat History
Userlike
Top rated features
File Sharing Software
Live Chat Software
Real-time Consumer-facing Chat
Formilla.com
Top rated features
No features have been rated by reviewers for this product.
BirdSeed
Top rated features
Contact Management Software
Offline Form
Proactive Chat
Freshdesk
Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Ticket Management
JivoChat
Top rated features
Chat/Messaging
Mobile Access
Real-time Consumer-facing Chat
MediaWiki
Top rated features
Content Management Software (CMS)
Knowledge Base Management
Text Editing

HelpCrunch Reviews for Indian Users

Average score

Overall
4.8
Ease of Use
4.7
Customer Service Software
4.8
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
80%
4
18%
3
1%
2
1%
Susan
Susan
CEO in US
Verified LinkedIn User
Financial Services Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent Software With All the Bells & Whistles Included

5.0 5 years ago

Comments: Our overall experience with HelpCrunch has been stellar and we've already made several extra sales that could have been lost because we were able to proactively reach out to website visitors and guide them along.

Pros:

I've been looking for a help desk tool that combined the functionality of a helpdesk with the proactive in app messaging like Intercom. I've used both ZenDesk and HelpScout in the past and they just kept getting more expensive as they added features and functionality and it was getting cost prohibitive for our very small company. Now we have a solution that has everything we were looking for at a fraction of the cost.

Cons:

The only issue we've had is that there are so many features, the learning curve to understand and implement everything is a bit steeper than previous solutions. But that will go away as we continue to learn about and implement the tool.

HelpCrunch Response

5 years ago

Fantastic to hear about your results, Susan! We're looking to improve every feature onboarding very soon, so that you can learn quicker why and how you may want to use certain functionality.

Verified Reviewer
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good but app can be better

4.0 5 years ago

Comments: I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect.

Pros:

I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible. Looks nice and professional. I do not use a lot of the other functions, like the Knowledge Base.

Cons:

I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution. The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari)

HelpCrunch Response

5 years ago

Hey there! Thanks for all the feedback. Our support team received your request regarding user data in mobile apps. We've already added this to our backlog and we'll see how soon it will be implemented :) We'll also look into the slow app loading on low internet speed. Stay tuned! If you want to receive updates on those, just ping our team and we'll be sending you updates on periodic basis.

Justin
Web Developer in Canada
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Good Live Chat and Knowledgebase Software with Affordable Pricing

3.0 3 years ago

Comments: Nice UI and easy to use interface. Easy setup. Affordable pricing.

Pros:

Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps.

Cons:

Mobile app notifications are late or sometimes did not appear.

Oksana
Customer Support Lead in Germany
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Intuitive Interface and Insightful

5.0 2 months ago

Pros:

Analytics As a customer support manager I really appreciate the analytics section which helps me easily check the average handling time, response time, missed chats workload by hours etc. This helps with quick quality assurance evaluations and workforce management.

Cons:

I didn't notice anything I wouldn't like

Grant
Senior Technical Lead in US
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Good chat client for customer support and feedback

4.0 4 years ago

Comments: We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.

Pros:

- Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support

Cons:

- Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)

HelpCrunch Response

4 years ago

Thanks a lot, Grant!